Experience

Hyundai Burlington

• Canada
• Automotive
• 1 - 100 Employee

• Sales Consultant

  • Feb 2013 - Present

• Delivery Specialist, Sales Consultant

  • Feb 2013 - Sep 2013



John Bear Chevolet, Buick

• Canada
• Retail

• Sales & Leasing Consultant

  • May 2011 - Jun 2012

  Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrates vehicle operations while establishing and maintaining customer relationships. Building rapport, qualifying buyers by understanding, interests and requirements of buyer, matching interests and requirements to various models. Developing and maintaining relationships with new as well as existing customers, responding to inquiries, suggesting trade-ins, greeting drop-ins, recommending sales campaigns and promotions. Negotiating price; asking sales; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing; delivering automobiles. Demonstrating automobiles by explaining capabilities, characteristics and features; explaining services and warranties; taking drives. Completing reports and providing sales management information.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Divisional Sales Manager

  • Mar 1997 - Sep 2010



Staples Business Depot

• Service / Divisional Sales Manager

  • Jan 1998 - Jan 2010

  Handle customer inquiries, complaints, etc. Manage a high volume workload within a deadline-driven environment. While developing exceptional customer relations, I coached and trained all staff to provide the same exceptional service resulting in store recognition company wide.Provided exceptional customer serviceProvided customer finance optionsResponsible for all finance and administration functionsProvided warranty protections and accessory optionsSupported the General Manager with day to day store operationsResponsible for the hiring, training and development of store associatesResponsible for the day to day management of store associates and their customer serviceResponsible for the development and maintenance of store presentation, policies and procedures



Collegiate Sports / Sport

• United States
• Civic and Social Organizations

• Store Manager / Administration Manager

  • Jan 1980 - Jan 1998

  Retail store manager responsible for store level operations with a career path in consumable hard and soft line products. Track record of consistently meeting and exceeding customer expectations and company goals. Core competencies include customer relations, employee supervision, training, operations, sales promotions, and P&L accountability.Responsible for every phase day-to-day store operations including accounting, payroll duties, purchasing functions,Maintained profitable inventory levels Ensured excellence in customer service while developing long term relationships and resolved all problems at the store levelEstablished sales goals and managed budgetsEnsured administrative and corporate procedures were followed and adhered to Interviewed, hired, trained and mentored, coached and evaluated performance of hourly associatesResponsible for personnel management, merchandise presentation and salesResponsible for overseeing entire store operations while maintaining and exceeding gross margin profitsDirect loss prevention initiatives, successfully maintaining below average shrink levelsAssisted in relocations and new store openings