Customer Service Manager

• Aug 2020 - Present

Innkeeper

• Aug 2020 - Present

Assistant Manager

• 1989 - Aug 2020

Assistant Manager ▪ Schedule and coordinate patron events and activities within the restaurant; ensuring customers received the highest level of customer service and experienced the best the establishment could provide. ▪ Oversee and monitor employee activities; confirm that all tasks were completed in adherence with company and industry standards and regulations. Identify staff that could benefit from additional assistance and provide training to new and existing employees. ▪ Monitor and maintain inventory / supply levels. Ensure that there were always adequate supplies / ingredients available and place orders when required. ▪ Open and close restaurant at the end of each shift. Show less

Assistant Manager

• Jun 2017 - Nov 2017

Assistant Manager ▪ Participated in everyday duties as Manager on the floor; greeted customers with a smile as they arrived, listened close to their individual stories or requests, assisted guests when needed and resolved any customer service issues when and if they arose. ▪ Opened and closed café at the end of each day. Tracked sales and labor reports, balanced food costs, and monitored inventory levels. Conducted regular research to ensure that sales were on track and that the highest quality supplies / ingredients were received at the best possible price. ▪ Oversaw and monitored employee activities; confirmed that all tasks were completed in adherence with company and industry standards and regulations. Identified staff that could benefit from additional assistance and provided training to new and existing employees. Show less

Manager

• Aug 2015 - May 2017

Innkeeper ▪ Greeted each new guest with a smile and acted as a point of contact for any questions related to the area or events / activities that were occurring. Listened to each guest requests and identified the best event / activity to meet their goals to ensure that they had the best visit possible to the area. ▪ Supported and monitored the daily operational activities at the Inn; checked guests in and out utilizing Rezovations software system for printing reports / guest folios, ensured that rooms were cleaned and maintained, assisted guests when needed, and resolved customer service issues when and if they arose. Worked to ensure that each and every guest left happy and satisfied with their visit. ▪ Managed the day to day operations of the Inn when the owners were out of town. ▪ Stepped in to assist with other duties including laundry and assisted Innkeepers when needed. Show less

Front Desk Agent

• Apr 2015 - Aug 2015

Make reservations greet customers check in check out guests Make reservations greet customers check in check out guests