Experience

TelAffects

• United States
• Advertising Services
• 1 - 100 Employee

• Support Services Manager

  • Jan 2021 - Present

  Lake Mary, Florida, United States Provide direction and leadership for call center agents. Supporting Duke-Energy • Responsible for Quality, WFM, and Training Activities • Oversaw the recruiting, onboarding, training, and transition into production for over 400 new agents. Supporting Florida Vaccine Program • Managed a remote team of up to 70 agents taking In-Bound and Out-Bound calls to schedule appointments and answer questions regarding Covid-19 vaccinations for 60 County’s through Florida • Trained agents… Show more Provide direction and leadership for call center agents. Supporting Duke-Energy • Responsible for Quality, WFM, and Training Activities • Oversaw the recruiting, onboarding, training, and transition into production for over 400 new agents. Supporting Florida Vaccine Program • Managed a remote team of up to 70 agents taking In-Bound and Out-Bound calls to schedule appointments and answer questions regarding Covid-19 vaccinations for 60 County’s through Florida • Trained agents on program guidelines and eligibility changes • Educated agents and callers on Covid-19 resources in their County Show less



Sparton

• United States
• Defense and Space Manufacturing
• 400 - 500 Employee

• Human Resources Director

  • Jul 2014 - Sep 2019

  Provided HR guidance and support for corporate programs at multiple locations in the US and Canada for a manufacturing company with 1200+ employees, and revenue over 300M. Partnered with Executive Leadership to design a world class HR organization to support the growth and innovation strategy, including acquisition due diligence and integration activities. Focused on leadership and employee development as well as change management. Extensive experience with government contractor… Show more Provided HR guidance and support for corporate programs at multiple locations in the US and Canada for a manufacturing company with 1200+ employees, and revenue over 300M. Partnered with Executive Leadership to design a world class HR organization to support the growth and innovation strategy, including acquisition due diligence and integration activities. Focused on leadership and employee development as well as change management. Extensive experience with government contractor requirements. Established a company wide salary structure. Site lead and administrator for ERP and HRIS implementations.

• Human Resources Manager

  • Sep 2010 - Jun 2014

  Position focused on establishing core HR functionality and progressive policies and procedures in order to support a growing business. Actively involved in the recruiting process as the headcount grew by 200% in operational, engineering, and support functions. Guided the development of the senior leadership team to ensure functional support of facility strategic initiatives by partnering with the Group Vice President. Increased starting pay rates to remain competitive and addressed pay… Show more Position focused on establishing core HR functionality and progressive policies and procedures in order to support a growing business. Actively involved in the recruiting process as the headcount grew by 200% in operational, engineering, and support functions. Guided the development of the senior leadership team to ensure functional support of facility strategic initiatives by partnering with the Group Vice President. Increased starting pay rates to remain competitive and addressed pay compression concerns for existing employees.



Country Pure Foods

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Human Resources Manager

  • Sep 2006 - Aug 2010

  Responsible for all areas of HR for a 24/7 juice packaging company. Increased the hourly workforce by 150% in a six month period resulting in over 120 employees. Developed monthly supervisor training on leadership skills and hr topics. Implemented a Behavioral Interview process which reduced turnover by over 50%. Management sponsor for a newly implemented employee driven safety program to reduce injuries and lost time.



Miller Bearings Inc

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Human Resources Director

  • Nov 2005 - Sep 2006

  Established a hr department for a distribution company with 160 employees in 17 locations. Implemented a formal procedure for payroll processing to reduce errors. Updated the payroll system to utilize HRIS capabilities. Ensured hr compliance and implemented training and changes as needed. Recruiting for all locations. Reviewed open Workers Comp claims to facilitate closing or adjusting reserve amounts. Worked with insurance brokers to ensure timely and accurate renewal and negotiation of… Show more Established a hr department for a distribution company with 160 employees in 17 locations. Implemented a formal procedure for payroll processing to reduce errors. Updated the payroll system to utilize HRIS capabilities. Ensured hr compliance and implemented training and changes as needed. Recruiting for all locations. Reviewed open Workers Comp claims to facilitate closing or adjusting reserve amounts. Worked with insurance brokers to ensure timely and accurate renewal and negotiation of rates. Show less



Coastline Distribution LLC

• United States
• Wholesale

• Human Resources Manager

  • Jan 2004 - Oct 2005

  Altamonte Springs, Florida, United States Responsible for all Human Resource related activities for 24 branch locations in six states and coordinating with our Corporate office and nine sister companies. Revised Employee Handbook to reflect current procedures and regulations. Updated and formalized Policies and Job Descriptions to ensure compliance with Sarbanes-Oxley standards. Conducted employee meetings at all Branch locations to educate employees on current benefit offerings and comply with annual training requirements.… Show more Responsible for all Human Resource related activities for 24 branch locations in six states and coordinating with our Corporate office and nine sister companies. Revised Employee Handbook to reflect current procedures and regulations. Updated and formalized Policies and Job Descriptions to ensure compliance with Sarbanes-Oxley standards. Conducted employee meetings at all Branch locations to educate employees on current benefit offerings and comply with annual training requirements. Initiated a Wellness Program to promote health and fitness. Managed Worker’s Compensation claims to ensure employees return to work as quickly as possible. Developed new criteria for hiring drivers to reduce turnover by over 40%. Advised managers on how to handle employee issues and performance counseling. Assisted in a payroll system transition with ADP to a web based system while merging three companies. Show less



AstroNova, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Human Resources Manager

  • 1997 - 2002

  Responsible for all hr functions for a manufacturing company with over 400 employees in three plant locations, field sales, and international offices. Refined recruiting process to ensure qualified hires. Analyzed and coordinated a change in medical providers. Management liaison during two acquisitions. Reviewed hr policies to ensure compliance and implemented training and changes where necessary.