Experience

OCIE by Donnell Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager/OCIE Admin/Vendor Compliance Coordinator

  • Feb 1998 - Present

  OCIE Service and Training Manager (08/2022 to present) returned to full-time Staffing and supervision of employees, including training on our software and the yearly performance reviews. Worked with employees to ensured compliance with corporate and legal standards to protect our customer’s data. Auditing of department internal logs for accuracy or omissions. Managing company wide task tracking system to ensure timely resolution of issues. Updating of internal operations web based wiki pages to keep instructions and information up to date. Helped set up/create Fixed Asset Accounting system. Organized entire department to streamline tasks. Vendor Compliance Coordinator Manage compliance with vendor and customer contract requirements. Ensure SOC2 information is correct and up to date. Training Director/Manager (02/1998 to 08/2000) Trained our clients/customers to use our software product. This entailed traveling to clients all over the United State to present training classes (and support after the training sessions). Preparation for these training classes included, but were not limited to-creating training class schedules, materials, examples, and handouts used in the classes, including training manuals, training examples, and PowerPoint presentations.



John Adams and St. Joe High School(s)

• South Bend, Indiana Area

• Head Diving Coach

  • Oct 2018 - Oct 2022

  Coached two high school co-ed dive teams. Coached two high school co-ed dive teams.



CMS

• Recruiter

  • Oct 1997 - Feb 1998



St. Joseph Capital Bank

• Mishawaka, IN

• Operations Manager/Marketing

  • Jan 1997 - Nov 1997

  Operations/Finance/Client Specialist Helped with financial reporting, via reports and PowerPoint presentations. Created annual meeting presentation for company shareholders using PowerPoint. Set up/implementation of AP computer system; help to set up computerized call report system. Created and maintained spreadsheets for commercial account comparison analysis using Excel. Created marketing materials, redid others to use company logo using Word and Excel. Provided client service to current/potential clients by assessing needs and suggesting appropriate products and services.