Independent Travel Consultant

• Oct 2017 - Present

Post-Sales Support Manager

• 2007 - 2007

• Implemented structure and organization for this growing start-up company • Managed a department that grew to four permanent employees and up to three temporary employees, delegating workload • Directed department employees in customer service issues and conflict resolution, helping to work out the best solution to satisfy the customer while keeping within the parameters of company policy • Trouble-shoot issues and problems that arose on a daily basis, advising sales team of known or recurrent product issues while working with workrooms to eliminate problems • Acted as liaison between The Shade Store and workrooms • Processed custom orders, checking for accuracy and feasibility, and processed credit card payments • Implemented order-fulfillment system for products shipped from in-house • Negotiated contracts with UPS, messenger services, freight couriers, and various other vendors • Wrote technical instructions for over 500 consumer/DIY repairs Show less

Export Coordinator

• Apr 2005 - Nov 2006

• Filing of AES documentation and bill of lading instructions for ocean freight • Arranged containerized and crated ocean freight with steamship lines for household goods, including negotiating rates • Communicate with customers about transit times and document requirements • Supported sales staff • Negotiated delivery arrangements for in-home deliveries overseas • Assisted customers with customs requirements • Arranged consolidated household goods shipments to European Union countries for transshipment to customers’ homes • High volume of phone and email customer service, and conflict resolution Show less

Local Dispatcher

• Aug 2001 - Apr 2005

• Dispatch fleet of ten trucks for high-end furniture delivery service • Contact customers to schedule deliveries and alert them of delays or changes in delivery time • Communicate with in-route drivers and keep them appraised of schedule changes • Assist in-route drivers with any unexpected issues that arise, including driving directions • Manage an extremely fast paced environment with high-pressure customers • Dispatch fleet of ten trucks for high-end furniture delivery service • Contact customers to schedule deliveries and alert them of delays or changes in delivery time • Communicate with in-route drivers and keep them appraised of schedule changes • Assist in-route drivers with any unexpected issues that arise, including driving directions • Manage an extremely fast paced environment with high-pressure customers

Research

• 1998 - Aug 2001

• Recorded burials • Researched requests for genealogical research of past burials • Prepared deeds for all sales • General customer service • Recorded burials • Researched requests for genealogical research of past burials • Prepared deeds for all sales • General customer service

Customer Service and Billing Manager

• 1995 - 1998

• Customer service for high-end home and commercial fabric importer • Set up new accounts, determined credit limits • Satisfied customer complaints and returns via trouble shooting and problem solving • Placed orders daily at mills in Germany and Italy for domestic showrooms and customers • Communicated via phone, faxes and email with overseas offices and domestic showrooms • Oversaw installation of new data-entry system, including training all level employees • Billed all orders for company Show less