Lori Bush
Independent Travel Consultant at Mouse Counselors- Claim this Profile
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Topline Score
Bio
Credentials
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Hospitality & Tourism Management Certificate
Florida Atlantic UniversityMay, 2020- Oct, 2024 -
College of Disney Knowledge
Disney Parks & Resorts -
NCLU Associate Degree
Norwegian Cruise Line Holdings Ltd. -
NCLU Bachelor's Degree
Norwegian Cruise Line Holdings Ltd. -
NCLU Master's Degree
Norwegian Cruise Line Holdings Ltd. -
Royal Caribbean University Bachelor of Adventure
Royal Caribbean International -
Royal Caribbean University Master of Adventure
Royal Caribbean International -
Universal Orlando Resort Specialist
Universal Orlando Resort
Experience
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Mouse Counselors
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United States
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Travel Arrangements
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1 - 100 Employee
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Independent Travel Consultant
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Oct 2017 - Present
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The Shade Store
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United States
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Retail
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400 - 500 Employee
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Post-Sales Support Manager
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2007 - 2007
• Implemented structure and organization for this growing start-up company • Managed a department that grew to four permanent employees and up to three temporary employees, delegating workload • Directed department employees in customer service issues and conflict resolution, helping to work out the best solution to satisfy the customer while keeping within the parameters of company policy • Trouble-shoot issues and problems that arose on a daily basis, advising sales team of known or recurrent product issues while working with workrooms to eliminate problems • Acted as liaison between The Shade Store and workrooms • Processed custom orders, checking for accuracy and feasibility, and processed credit card payments • Implemented order-fulfillment system for products shipped from in-house • Negotiated contracts with UPS, messenger services, freight couriers, and various other vendors • Wrote technical instructions for over 500 consumer/DIY repairs Show less
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Omega Shipping
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Türkiye
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Export Coordinator
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Apr 2005 - Nov 2006
• Filing of AES documentation and bill of lading instructions for ocean freight • Arranged containerized and crated ocean freight with steamship lines for household goods, including negotiating rates • Communicate with customers about transit times and document requirements • Supported sales staff • Negotiated delivery arrangements for in-home deliveries overseas • Assisted customers with customs requirements • Arranged consolidated household goods shipments to European Union countries for transshipment to customers’ homes • High volume of phone and email customer service, and conflict resolution Show less
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White Glove Transportation Inc
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Truck Transportation
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1 - 100 Employee
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Local Dispatcher
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Aug 2001 - Apr 2005
• Dispatch fleet of ten trucks for high-end furniture delivery service • Contact customers to schedule deliveries and alert them of delays or changes in delivery time • Communicate with in-route drivers and keep them appraised of schedule changes • Assist in-route drivers with any unexpected issues that arise, including driving directions • Manage an extremely fast paced environment with high-pressure customers • Dispatch fleet of ten trucks for high-end furniture delivery service • Contact customers to schedule deliveries and alert them of delays or changes in delivery time • Communicate with in-route drivers and keep them appraised of schedule changes • Assist in-route drivers with any unexpected issues that arise, including driving directions • Manage an extremely fast paced environment with high-pressure customers
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St. Michael's Church & Cemetery
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Non-profit Organizations
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1 - 100 Employee
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Research
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1998 - Aug 2001
• Recorded burials • Researched requests for genealogical research of past burials • Prepared deeds for all sales • General customer service • Recorded burials • Researched requests for genealogical research of past burials • Prepared deeds for all sales • General customer service
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Bergamo Fabrics
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Greater New York City Area
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Customer Service and Billing Manager
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1995 - 1998
• Customer service for high-end home and commercial fabric importer • Set up new accounts, determined credit limits • Satisfied customer complaints and returns via trouble shooting and problem solving • Placed orders daily at mills in Germany and Italy for domestic showrooms and customers • Communicated via phone, faxes and email with overseas offices and domestic showrooms • Oversaw installation of new data-entry system, including training all level employees • Billed all orders for company Show less
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Education
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Florida Atlantic University - College of Business
Certificate in Hospitality & Tourism Managment, Hotel/Motel Administration/Management -
St. John's University
Special Education and Teaching -
LaGuardia Community College
Tourism and Travel Services -
St. John's University
Special Education and Teaching