Experience

KRS Holdings, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Administrative Services Specialist

  • Mar 2021 - Present

  Richmond, VA



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Sr Ops Prod Coor

  • Sep 2019 - Mar 2021

  Virginia, United States I began with Capital One as a Fraud and Disputes Intake Agent and was promoted to my next role within my first year. In my new role, my responsibilities include fielding and taking inbound escalated calls from customers regarding their accounts and making outbound calls for follow-up purposes to provide complaint resolution. I am also responsible for providing excellent customer service to our cardholders at all times which includes making sure that I update account information and complete… Show more I began with Capital One as a Fraud and Disputes Intake Agent and was promoted to my next role within my first year. In my new role, my responsibilities include fielding and taking inbound escalated calls from customers regarding their accounts and making outbound calls for follow-up purposes to provide complaint resolution. I am also responsible for providing excellent customer service to our cardholders at all times which includes making sure that I update account information and complete accurate documentation. Maintaining adherence to compliance and operational risk controls in accordance with company and regulatory standards, policies and practices is an integral part of my role as well as building strong relationships with co-workers and customers all while exercising professionalism and effective time management skills. In this position, I have achieved and been recognized for Most Valuable Associate, Fraud Disputes Operations Finest, Recognizing Outstanding Associate Results, Associate of the Month and SME4ME (Subject Matter Expert 4 Mentoring Employees) as well as performing as a Virtual Nesting Coach and participating in several lends to other departments. Show less



Chaplin & Gonet

• Legal Assistant Paralegal

  • Dec 2015 - Oct 2016

  Richmond, VA I regularly corresponded with courts, opposing counsel, and clients, in person, by electronic mail, by telephone as well as in writing to discuss various matters related to litigation and subrogation in insurance matters. I drafted complaint, notices, and numerous other legal documents to be filed with the courts, and to be provided to clients. I maintained court and appointment calendars for four attorneys in the firm. Some of the programs I regularly worked with are Microsoft Word… Show more I regularly corresponded with courts, opposing counsel, and clients, in person, by electronic mail, by telephone as well as in writing to discuss various matters related to litigation and subrogation in insurance matters. I drafted complaint, notices, and numerous other legal documents to be filed with the courts, and to be provided to clients. I maintained court and appointment calendars for four attorneys in the firm. Some of the programs I regularly worked with are Microsoft Word, PowerPoint, Excel, and Outlook Express, JST. Show less



Chesterfield County JDR

• Deputy Clerk

  • Aug 2015 - Dec 2015

  Chesterfield, VA I attended juvenile and adult court cases where I took notes, filled out the necessary/required paperwork, and maintained civil and criminal files. When I was not in court, I performed various office duties to include providing customer service, answering telephones, and preparing dockets for the upcoming court dates Some of the programs I worked with on a daily basis would include, but are not be limited to, Microsoft Word, PowerPoint, and Excel, CCMS, JAVA, CIS, JIS, CAIS, Outlook Express.



Henrico County JDR Court

• Deputy Clerk

  • Aug 2014 - Aug 2015

  Henrico, VA I attended juvenile and adult court cases where I took notes, filled out the necessary/required paperwork, and maintained civil and criminal files. When I was not in court, I performed various office duties to include providing customer service, answering telephones, and preparing dockets for the upcoming court dates Some of the programs I worked with on a daily basis would include, but are not be limited to, Microsoft Word, PowerPoint, and Excel, CCMS, JAVA, CIS, JIS, CAIS, Outlook Express.



Bowen, Champlin, Foreman & Rockecharlie, PLLC

• Legal Assistant

  • 2011 - 2014

  I corresponded with courts, opposing counsel, and clients, in person, by electronic mail, by telephone, and in writing to discuss various matters related to litigation, personal injury, collections, family law, and defense in criminal matters. Confidentiality and professionalism is always a necessity. Draft pleadings, notices, and numerous other legal documents to be filed with the courts, and provided to clients. Prepare billing invoices for services provided to clients by the attorneys… Show more I corresponded with courts, opposing counsel, and clients, in person, by electronic mail, by telephone, and in writing to discuss various matters related to litigation, personal injury, collections, family law, and defense in criminal matters. Confidentiality and professionalism is always a necessity. Draft pleadings, notices, and numerous other legal documents to be filed with the courts, and provided to clients. Prepare billing invoices for services provided to clients by the attorneys. Maintain court and appointment calendars for three attorneys in the firm. Maintain client files, and manage the day-to-day operations of my attorneys. Some of the programs I regularly work with are Microsoft Word, PowerPoint, Excel, and Outlook Express. Show less



City of Richmond, Virginia

• United States
• Government Administration
• 700 & Above Employee

• Deputy Clerk

  • Jan 2008 - May 2011

  Attended felony and misdemeanor court cases where I took notes, filled out the necessary/required paperwork, and maintained criminal files. When I was not in court, I performed various office duties to include providing customer service, answering telephones, and processing payments of court costs and fines. Some of the programs I worked with on a daily basis would include, but not be limited to, Microsoft Word, PowerPoint, and Excel, CCMS, JAVA, CIS, JIS, CAIS, Outlook Express.