Experience

EMSAR - Equipment Management Service and Repair

• United States
• Medical Device
• 100 - 200 Employee

• Scheduling Coordinator

  • Mar 2017 - Present

  Dispatch technicians to jobs on a daily basis. On a daily basis print out work orders and input previous days work orders for payment. Take customers service calls and handle all aspects of customers needs. Service Agreements. Quote jobs. Order parts through supply houses via phone and internet. Work on a daily basis to coordinate with Stryker and hospitals to schedule repairs and preventive maintenance on all Neptune Equipment. Interact with Ferno, Midmark, Tollos and coordinate coverage for repairs and preventive maintenance on various medical equipment. Coordinate with EMS facilities to take information on repairs needed and preventive maintenance on EMS equipment. Show less



Sclafani Oil and Propane

• Mahopac, NY

• Customer Service Representative

  • Oct 2015 - Dec 2016

  • Dispatched technicians to job on a daily basis. • On a daily basis assign work orders to technician in the CRM program. • Take customer service calls and handle aspects of customers' needs. • Upon company acquiring an HVAC company (Yorktown HVAC) transferred all of the old customer with Yorktown to Sclafani through a smooth transition. • Took customers order for delivery of oil and entered into the fuel systems. • Dispatched technicians to job on a daily basis. • On a daily basis assign work orders to technician in the CRM program. • Take customer service calls and handle aspects of customers' needs. • Upon company acquiring an HVAC company (Yorktown HVAC) transferred all of the old customer with Yorktown to Sclafani through a smooth transition. • Took customers order for delivery of oil and entered into the fuel systems.



Vermeer Corporation

• Brewster, NY

• Parts Specialist

  • Oct 2014 - Sep 2015

  • Work directly with customer via phone or in person at the counter. • Looked up parts for customers via Vermeer parts books by Model and serial number to determine the exact part customer is looking for. • Order parts via Vermeer factory or local Vermeer stores. • Bring in Vermeer inventory via shipping and put into stock. • Receive items from various suppliers and put into stock and display properly inside store. • Maintain store front. • Run credit cards for payment, accept checks and cash. • As needed lift items 50 lbs. or less. • Work with employees at other local Vermeer stores and at the factory. Show less



Suburban Propane

• United States
• Oil and Gas
• 700 & Above Employee

• CSR

  • Apr 2011 - Feb 2013

  Dispatch technicians to jobs on a daily basis. On a daily basis print out work orders and input previous days work orders for payment. Take customers service calls and handle all aspects of customers needs. Service Agreements. Quote jobs. Order parts through supply houses via phone and internet. Dispatch technicians to jobs on a daily basis. On a daily basis print out work orders and input previous days work orders for payment. Take customers service calls and handle all aspects of customers needs. Service Agreements. Quote jobs. Order parts through supply houses via phone and internet.



Atlantic Westchester, Inc.

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Service Coordinator

  • May 2010 - Aug 2010

  Dispatch technicians to jobs on a daily basis. Take customers service calls and make sure correct technician is assigned and follow up with customer. Safety and Health Planning. Quote jobs. Order parts through supply houses via phone. Dispatch, handle purchase orders and invoice through the Maxwell System Management software. Manage Preventive maintenance contracts. Work with Service Supervisor on a daily basis. Handle the Verizon account and Handheld Tablet PC’s. Dispatch technicians to jobs on a daily basis. Take customers service calls and make sure correct technician is assigned and follow up with customer. Safety and Health Planning. Quote jobs. Order parts through supply houses via phone. Dispatch, handle purchase orders and invoice through the Maxwell System Management software. Manage Preventive maintenance contracts. Work with Service Supervisor on a daily basis. Handle the Verizon account and Handheld Tablet PC’s.



Carrier HVAC

• Industrial Machinery Manufacturing
• 700 & Above Employee

• Service Planner

  • Nov 1995 - Apr 2008

  Handle customer requests for time and material services, check credit status, prepare repair orders, dispatch technicians, procure parts and materials, confirming satisfactory completion and prepare billing documents. Provide quality services. Maximize profits. Collaborate with managers/supervisors to schedule manpower and material to meet production requirements. Track service agreements to insure customer’s needs are met. Assist managers/supervisors with job estimates and proposals and prepare and submit quotations to customers for parts and services. Responsible for $175,000 a year in part sales. Log and track service calls using scheduling system Manage all Service USA service calls and Preventive maintenance contracts. Work with mall maintenance and local officials to obtain crane permits as needed. Promote the sale of Carrier products and services and alert salesman of new prospective customers. Review technician payroll documents for accuracy and completeness and process into payroll system. Review all invoices and process into invoice system. Controls and collects receivables. Maintain all field purchasing records and logs. Daily interaction with customers and upper management. Maintain all reporting files and forms such as accident, mechanics, OSHA, truck, etc. Backup supervisors and coordinator. Show less