Content Quality Assurance Specialist (EMEA) - Traffic & Ecosystem

• Jan 2023 - Present

- Responsible for monitoring international LIVE content quality to ensure first-class moderated content & Quality assurance.- Thorough data analysis, summarise and feedback problems & handle necessary escalation and form a quality inspection report.- Work closely with other departments to respond immediately to suitable operation needs.- Participate in developing quality inspection standards and continuously optimise the process and system platform.

Community Content Management Specialist

• Jan 2021 - Present

- Ensuring legal compliance and safety of livestream content.- KPI-driven role requiring attention to detail and timely action.- Keeping up to date with constant policy changes and coordinating with supervising departments for timely management of content that violates regulations.Extra projects:- Created and developed tools to improve the working flow of the team.- Global Buddy Program: welcoming new joiners by providing them with a reliable and motivated point of contact.- ByteLanguage exchange: Portuguese class. Show less

Back Office Employee, import operations

• Feb 2018 - Aug 2020

- UE/extra UE products scouting and dealing with import operations. - Finding the best products at the best price. - Products coding. - Products rebranding choosing the right brand, name, label layout. - Launching new products and giving support to sales agents. - Technical Data Sheets and Safety Data Sheets managing. - E-shop products publishing and update, selling price adjustments. - Taking care of logistic information. - Provide training and written procedures for new employees in my area. Show less

Ticket Inspector

• Dec 2017 - Feb 2018

- Check tickets and travel documents. - Answer passengers' questions about routes, arrival times and connections. - Remain calm in stressful situations. Be able to work proficiently in any weather. - Work on day and night shifts. - Check tickets and travel documents. - Answer passengers' questions about routes, arrival times and connections. - Remain calm in stressful situations. Be able to work proficiently in any weather. - Work on day and night shifts.

Sales Agent

• Jun 2017 - Dec 2017

- Reach weekly and monthly sales goals. - Use upsell strategies. - Provide great service through brilliant listening skills. - Ability to empathize and understand customers. - Reach weekly and monthly sales goals. - Use upsell strategies. - Provide great service through brilliant listening skills. - Ability to empathize and understand customers.

Hotel Manager

• Apr 2016 - Mar 2017

- Check-in guests. - Handle guest inquiries and complaints. - Answer phone. - Process payments. - Overseeing stock levels and order supplies - Check-in guests. - Handle guest inquiries and complaints. - Answer phone. - Process payments. - Overseeing stock levels and order supplies

Restaurant Supervisor

• Mar 2015 - Mar 2016

- Ensure the restaurant floor is always operating smoothly. - Provide ongoing training and supervising staff. - Enforce a high level of product knowledge and upselling. - Ensure compliance with licensing and hygiene and health and safety guidelines. - Deal with customer complaints. - Process payments. - Ensure the restaurant floor is always operating smoothly. - Provide ongoing training and supervising staff. - Enforce a high level of product knowledge and upselling. - Ensure compliance with licensing and hygiene and health and safety guidelines. - Deal with customer complaints. - Process payments.

Waiter

• Nov 2014 - Feb 2015

- Greet each guest. - Prepare sections prior to each shift. - take orders for food and drink and serve food. - Provide a friendly, courteous and professional attitude at all times. - Deliver excellent service. - Process payments. - Greet each guest. - Prepare sections prior to each shift. - take orders for food and drink and serve food. - Provide a friendly, courteous and professional attitude at all times. - Deliver excellent service. - Process payments.

Head Waiter

• Apr 2013 - Oct 2014

Waiter

• Nov 2011 - Sep 2012

Restaurant Trainer and Supervisor

• Dec 2010 - Oct 2011

Waiter

• Mar 2010 - Dec 2010