Experience

KSJ & Associates, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor for Defense Health Agency; Service Representative for Navy, NCR and DHA

  • Oct 2018 - Present



U.S. Air Force Reserve

• Logistics Planner



US Air Force

• Randolph AFB

• Helpdesk Technician

  • May 2015 - Apr 2022

  Supply clear and helpful network/desktop and telecom support via the phone and through Web conferencing system. Troubleshoot and resolve problems with network issues, user accounts, passwords, course requirements, and utilization of Advanced Distributed Learning Service (ADLS) website. ▪ Ensured delivery of top-quality customer service. Supply clear and helpful network/desktop and telecom support via the phone and through Web conferencing system. Troubleshoot and resolve problems with network issues, user accounts, passwords, course requirements, and utilization of Advanced Distributed Learning Service (ADLS) website. ▪ Ensured delivery of top-quality customer service.



US Air Force Reserve

• Logistics Plans Journeyman

  • Apr 2009 - Apr 2022

  Provided detailed logistics planning support to facilitate availability of resources and streamline military base operations, training initiatives, and field missions. Liaised with central command and assisted in establishing and refining internal operational procedures and control processes. Conducted installation surveys to gather data. Prepared for and managed deployment guidance. Maintained precise records and produced timely documentation and reports.▪ Charged with analyzing and coordinated transportation for 500+ employees; successfully adjusted airlift oversights for 975 personnel.▪ Enhanced support efforts by maintaining a close relationship between various operations, logistics, and support units at bases in Mississippi and Texas.▪ Accurately assessed and determined needs, capacities, capabilities, and feasibilities by collecting, analyzing, and interpreting complex statistical data.▪ Gained valuable insight into distribution networks by identifying and cultivating relationships with many supply sources.▪ Minimized problems and resolved potential logistics limitations by proactively monitoring, modifying, and accounting for all facets of recommended and implemented solutions.▪ Successfully completed 7 level career development course. Show less

• Logistics Planner

  • Nov 2016 - Jan 2018

  Logistics Planner – Lackland Air Force Base (AFB), Nov 2016 to PresentProvides materiel management expertise to combat support, enabler organizations and responsible officers for the proper accounting and control of specified classes of supply. Coordinate equipment transfer and deployment actions with accountable officer. Manages materiel management related systems and hardware. Acts as (SME) Subject Matter Expert to the commander on the operation of materiel management systems and operations. Monitors Defense Data Network traffic through use of the Materiel Management Interface System. Show less