Lorenzo Tognoli
Front office at Tridente Collection- Claim this Profile
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Italiano Native or bilingual proficiency
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Inglese Professional working proficiency
Topline Score
Bio
Experience
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Tridente Collection
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Italy
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Hospitality
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1 - 100 Employee
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Front office
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Jun 2022 - Present
-Night and Day Duty Management -Dealing with check-in and check-out -Main Daily Banking Procedures -Analysis and management of forecast and production reports -Adequate follow up of all Front Office /Reservations procedures -Ensured that all shift procedures are adequately applied Software used: Protel -Night and Day Duty Management -Dealing with check-in and check-out -Main Daily Banking Procedures -Analysis and management of forecast and production reports -Adequate follow up of all Front Office /Reservations procedures -Ensured that all shift procedures are adequately applied Software used: Protel
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Novotel Hotels
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France
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Hospitality
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700 & Above Employee
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Front Office / Reservation Department
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Dec 2018 - Dec 2020
Management of all Individual and group reservation-Drafting of contracts with agencies and companies-Dealing with check-in and check-out-Main Daily Banking Procedures-Analysis and management of forecast and production reports-Adequate follow up of all Front Office /Reservations procedures-Ensured that all shift procedures are adequately appliedSoftware used: Opera and FOLS, Tars, Resaweb, VR, Microsoft Office
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Front Office Team Leader, Duty Manager Day & Night
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Dec 2017 - Dec 2018
• Night and Day Duty Management • Dealing with check-in and check-out • Main Daily Banking Procedures • Providing guest with tourism information • Adequate follow up of all Front Office /Reservations procedures • Follow up No-Show with Reservations department • Ensured that all shift procedures are adequately applied • Conducting guest satisfaction surveys with guestsSoftware used: Opera, Tars, Resaweb, VR, Microsoft Office
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Front Desk Agent
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Nov 2016 - Dec 2017
• Welcome guests• Dealing with check-in and check-out• Adequate follow up of all Front Office /reservations procedures• Follow up No-Show with Reservations department • Ensured that all shift procedures are adequately applied• Conducting guest satisfaction surveys with guests• Providing guest with tourism informationSoftware used: Opera, Tars, Resaweb, VR, Microsoft Office
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Night Supervisor
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Jul 2014 - Nov 2016
• Welcome guests• Team Supervisor for Night team• Supervising adequate follow up of all Front Office /reservations procedures• Main daily banking • Follow up No show with Reservations department • Ensured that all shift procedures are adequately applied• Conducting guest satisfaction surveys with guests• Providing guest with tourism information• Night Duty ManagementSoftware used: Opera, Tars, Resaweb, VR, Microsoft Office
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Education
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Sapienza Università di Roma
Triennale, Scienze del Turismo -
Istituto Alberghiero di Rieti
Qualifica in tecnico dei servizi turistici, Ricevimento -
British Study Centres
Pre-intermidiate, Corso di Inglese