Experience

Tridente Collection

• Italy
• Hospitality
• 1 - 100 Employee

• Front office

  • Jun 2022 - Present

  -Night and Day Duty Management -Dealing with check-in and check-out -Main Daily Banking Procedures -Analysis and management of forecast and production reports -Adequate follow up of all Front Office /Reservations procedures -Ensured that all shift procedures are adequately applied Software used: Protel -Night and Day Duty Management -Dealing with check-in and check-out -Main Daily Banking Procedures -Analysis and management of forecast and production reports -Adequate follow up of all Front Office /Reservations procedures -Ensured that all shift procedures are adequately applied Software used: Protel



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Front Office / Reservation Department

  • Dec 2018 - Dec 2020

  Management of all Individual and group reservation-Drafting of contracts with agencies and companies-Dealing with check-in and check-out-Main Daily Banking Procedures-Analysis and management of forecast and production reports-Adequate follow up of all Front Office /Reservations procedures-Ensured that all shift procedures are adequately appliedSoftware used: Opera and FOLS, Tars, Resaweb, VR, Microsoft Office

• Front Office Team Leader, Duty Manager Day & Night

  • Dec 2017 - Dec 2018

  • Night and Day Duty Management • Dealing with check-in and check-out • Main Daily Banking Procedures • Providing guest with tourism information • Adequate follow up of all Front Office /Reservations procedures • Follow up No-Show with Reservations department • Ensured that all shift procedures are adequately applied • Conducting guest satisfaction surveys with guestsSoftware used: Opera, Tars, Resaweb, VR, Microsoft Office

• Front Desk Agent

  • Nov 2016 - Dec 2017

  • Welcome guests• Dealing with check-in and check-out• Adequate follow up of all Front Office /reservations procedures• Follow up No-Show with Reservations department • Ensured that all shift procedures are adequately applied• Conducting guest satisfaction surveys with guests• Providing guest with tourism informationSoftware used: Opera, Tars, Resaweb, VR, Microsoft Office

• Night Supervisor

  • Jul 2014 - Nov 2016

  • Welcome guests• Team Supervisor for Night team• Supervising adequate follow up of all Front Office /reservations procedures• Main daily banking • Follow up No show with Reservations department • Ensured that all shift procedures are adequately applied• Conducting guest satisfaction surveys with guests• Providing guest with tourism information• Night Duty ManagementSoftware used: Opera, Tars, Resaweb, VR, Microsoft Office