Lorenzo Rodriques
Technical Support Engineer at The Window- Claim this Profile
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English Professional working proficiency
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Afrikaans Limited working proficiency
Topline Score
Bio
Fiona Erispe
Lorenzo is a skilled IT professional, in the Medical Insurance industry. His extensive knowledge spans, Project managing all IT requirements and is a respected liaison to various Service Providers. His recommendations are presented to Board of Trustees level, to ensure operation efficiencies of the organisation. He is a valued and respected by his peers, always extends himself and has a sort after work ethic. He is committed and a valuable addition to any organisation.
Fiona Erispe
Lorenzo is a skilled IT professional, in the Medical Insurance industry. His extensive knowledge spans, Project managing all IT requirements and is a respected liaison to various Service Providers. His recommendations are presented to Board of Trustees level, to ensure operation efficiencies of the organisation. He is a valued and respected by his peers, always extends himself and has a sort after work ethic. He is committed and a valuable addition to any organisation.
Fiona Erispe
Lorenzo is a skilled IT professional, in the Medical Insurance industry. His extensive knowledge spans, Project managing all IT requirements and is a respected liaison to various Service Providers. His recommendations are presented to Board of Trustees level, to ensure operation efficiencies of the organisation. He is a valued and respected by his peers, always extends himself and has a sort after work ethic. He is committed and a valuable addition to any organisation.
Fiona Erispe
Lorenzo is a skilled IT professional, in the Medical Insurance industry. His extensive knowledge spans, Project managing all IT requirements and is a respected liaison to various Service Providers. His recommendations are presented to Board of Trustees level, to ensure operation efficiencies of the organisation. He is a valued and respected by his peers, always extends himself and has a sort after work ethic. He is committed and a valuable addition to any organisation.
Credentials
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Business Computing
-Dec, 1991- Oct, 2024
Experience
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The Window
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United States
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Hospitality
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Technical Support Engineer
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Sep 2015 - Present
Providing technical support by identifying, analysing and responding to customer requests, complaints, queries effectively Logging of all incoming and outgoing calls Do follow-up courtesy calls to customers to gauge satisfaction levels and/or deal with customer queries Provide administrative support by gathering information for statistical reports Installations of company products Training on the company’s product once installed Field Technician when required by the clients Install and configure of new hardware and Software Monitor and Maintain systems and infrastructure – Managed Services Rollout of new applications and upgrades. Liaise with other IT personal and developers for problem resolutions on escalated matters. Maintain Backups, Security, and other strategies. Manage and resolve incidents logged by customers. Communicate effectively with users and relevant role players to keep them informed on the status of issues and incidents. Show less
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SAMWUMED
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Financial Services
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1 - 100 Employee
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Benefits Manager
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Nov 2013 - Jan 2015
Duties and Responsibilities – similar to current responsibilities as Benefits Manager• Management of Claims• Staff Management• Financial Management• Administration Management• Tariffs & Rules Management
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Claims & Tariffs Manager
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Apr 2012 - Oct 2013
Managing the Claims and Tariff's and Client Services Departments, esuring compliance to claim processing against the Medical Schemes ActDuties and Responsibilities • Management of Claims• Staff Management• Financial Management• Administration Management• Tariffs & Rules Management
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Claims and Tariffs Team Leader
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Apr 2012 - Jul 2012
• Management of Claims• Staff Management• Financial Management• Administration Management• Tariffs & Rules Management
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N/A
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Wellness and Fitness Services
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1 - 100 Employee
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Unemployed
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Jan 2011 - Apr 2012
Currently looking for employment Currently looking for employment
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IT Manager
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1993 - 2011
Responsible for Information Technology Infrastructure within company Provide Systems Administration to the company Project manage all IT requirements i.e. Servers, Desktops, Laptops, Printer Management, LAN / WAN infrastructure, Photocopiers, Telecommunication Systems and UPS, Generators for the company Maintain liaisons with various 3rd Party / Service Providers and setup and monitor Service Level Agreements Manage staff within the IT department Provide recommendations to Board of Trustees on future IT developments Oversee of Tender IT projects Business Continuity Management Show less
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Education
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2011 - 2011
New Horizons
MCITP Server Admin, IT Systems Professional -
1986 - 1990
St Columbus High
Senior Certificate, Matric
Community
