Experience

RV Digital

• IT Services and IT Consulting
• 500 - 600 Employee

• Chief Operations Officer

  • Oct 2015 - Present

  - Responsible for all Operations: Sales of prepaid mobile recharges and Simcards, Payment Services,Technology Infrastructure Services and Sales of other prepaid services - Network with over 100,000 establishments - Team of 1100 employees - Responsible for Sales, Marketing and HR - Responsible for all Operations: Sales of prepaid mobile recharges and Simcards, Payment Services,Technology Infrastructure Services and Sales of other prepaid services - Network with over 100,000 establishments - Team of 1100 employees - Responsible for Sales, Marketing and HR



TIM Brasil

• Brazil
• Telecommunications
• 700 & Above Employee

• • Dec 2011 - Sep 2014

  Head of Consumer and Business Commercial areas, Customer Operations and WholesaleLeadership of all commercial turn around since October/09Definition and implementation of a new sales and distribution strategy – volume of sales more than doubled in 3 yearsDesign of a commissioning model aligned with customer value.Change of all partner´s payments procedures reducing errors and improving cash flow.Reduction of sales costs and improvement of sales quality through innovative approaches and implementation of a result oriented culture.Settlement of a solid relationship with commercial partners. Since december/11, head also of Customer care, Billing & Collection and Sales through Call Center.Leadership of a change management program focused in increase customer satisfaction, reduce costs and increase sales.Design of a new outsourcing remuneration model focused in efficiency and quality of service.Review of credit check rules and commissioning policies which allowed TIM to have the lowest bad debt of the market.Responsible for R$ 3 billion in handset revenues per year.Management of R$ 2,5 billion in Opex per year.Since March/13, responsible also for Wholesale department.Reconstruction of Wholesale department – Strategy, organization, procedures, KPIs. Management of Wholesale budget which accounts for R$ 7 billion per year.Participation in investors conference improving relationship with financial analysts and investors.Development of a senior team through selection and coaching. Show less

• • Oct 2009 - Nov 2011

  Head of commercial operations.

• • Jan 2009 - Oct 2009

  Responsible for strategic planning, Business Development, capital allocation, revenue assurance, research and business inteligenceCoordination of an efficiency program across all company which generated savings for more than R$ 1,5 billion per year.Review of all revenue assurance chain.



Bain & Company

• United States
• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • Aug 2008 - Dec 2008

  Consultant in a management changing program in one of the major financial organization of Brazil. Consultant in a management changing program in one of the major financial organization of Brazil.



TIM Brasil

• • Feb 2006 - Jul 2008

  Definition of the relationship strategy with TIM’s customer base (offers, segmentation, level of service).Development of offers and execution of campaigns to increase individual client’s profitability and reduce churn rates.Management of a budget of R$ 700 million for client retention and loyalty.

• • Sep 2005 - Jan 2006

  Staff of the General Manager.Support to the General Manager (responsible for Marketing, Sales, IT and Network) in problem analysis and decision taking.Constant interaction with the International area at the company’s headquarter in Italy.

• • Jan 2005 - Aug 2005

  Responsible for revenues budget of all TIM companies in Brazil (clients, traffic, pricing).Pricing – Economic evaluation of new pricing plans, promotions and price increases.

• • Jun 2004 - Jan 2005

  Responsible for Commercial and Marketing budget of all TIM companies in Brazil.User responsible for the company’s commercial BI systems (clients’ DW, traffic and Customer Profiling).Research in product pre-testing and evaluation of points-of-sale.

• • Mar 2003 - Jun 2004

  Responsible for all TIM PCS budget and for the standardization of the process in the other TIM companies.Coordination of the integration process of the planning and controlling areas of TIM’s TDMA companies.

• • Jul 2002 - Mar 2003

  Site Sharing Agreement.Support to the CEO.

• • Jan 2002 - Jul 2002

  Network Sharing Project with Competitor.Mobile Network start-up PMO.



Booz Allen & Hamilton

• Associate

  • Mar 1999 - Jan 2002

  Assignments in many industries, but higher focus on projects involving operations and logistics, first as an analyst and then as project manager. Assignments in many industries, but higher focus on projects involving operations and logistics, first as an analyst and then as project manager.