Experience

MESA

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Business intelligence and innovation specialist

  • Jun 2018 - Present



Carestream

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• EAMER Incident Support Specialist

  • Mar 2012 - Jun 2018

  (Relocated to Oslo, Norway, from March 2014 to February 2017).To restore normal customer operation as quickly as possible after an unplanned service interruption or performance degradation, applying an ITIL based system (2nd level of support) to ensure the SLA is met and customer’s satisfaction is maximized.To work as reference point for most of the escalations to R&D and within 24x7 support programs.To handle difficult incidents and prepare incident/problem reports.To organize and deliver training courses for new hired colleagues, dealers and customer.To collaborate and work side by side with end-users, helping them with onsite support especially during the implementation, go-live and early live phases of new projects.



Nextage srl

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Programmatore

  • Dec 2011 - Mar 2012

  Information and Communication Technology with a particular focus on solutions for health care - Software development. Information and Communication Technology with a particular focus on solutions for health care - Software development.



Carestream

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• EAMER Proactive Support Specialist (as student)

  • May 2011 - Nov 2011

  Proactive remote support on PACS, RIS and long term archive systems. Development, configuration and customization of monitoring software for remote management services. Proactive remote support on PACS, RIS and long term archive systems. Development, configuration and customization of monitoring software for remote management services.