Dental Patient A/R support

• Aug 2023 - Present

AR Team Lead

• Sep 2021 - Aug 2023

-Calling insurance agents, getting documentation of the recent claim status and getting additional information for the claim to get paid. -Sending claims using Dental software Dentrix and Opendental. - Communicating with claims specialist and devising ways so that the insurance will process the claim. - Taking care of Dental offices finances and making sure that the claims to different insurances are monitored. -Pulling Electronic payments utilizing insurance portals obtaining payment info and documentation -Coaching and assisting AR agents to maintain quality of work -Answering all offices’ concern via different channels through G-suite Zoom and email Show less

Revenue Cycle Management- Accounts Receivable Agent

• Jun 2020 - Sep 2021

Taking care of dental office finances and making sure that the claims to different insurances are monitored, processed and closed. (under Opencare.com) -Calling insurance agents, getting documentation of the recent claim status and getting additional information for the claim to get paid. -Using internal software and Google suite in transcribing, updating, monitoring the progress of each claim. - Knowledgable in using dental practice management software like Dentrix, Opendental, and Eaglesoft -Navigating different insurance web portals to obtain documents and info of outstnading claims. Show less

Email and Chat support representative

• Oct 2019 - Apr 2020

Answering inquiries about Opencare.com platform to patients/clients -Monitoring and handling more complex customer support which includes extensive navigation of tools like Zendesk. -Handling Email inquiries not limited to General support but also to Opencare’s Gift card rewards program. Answering inquiries about Opencare.com platform to patients/clients -Monitoring and handling more complex customer support which includes extensive navigation of tools like Zendesk. -Handling Email inquiries not limited to General support but also to Opencare’s Gift card rewards program.

Immersion Program Head/Education sponsorship program coordinator

• Jan 2018 - Aug 2018

Planning and brainstorming with donor countries internationally that wishes to experience the life of less fortunate brethren in the Philippines and immerse themselves in the real-life situation. -Creating immersion procedures for implementation for the safety of the host community and donors. -Creating budget and submitting report for the immersion activity preparation. Creating timely updates for 2000 scholars to be reported to ANCOP -Coordinating with donors on the progress of each students as well as information of their needs. -Requesting funds for the sponsorship program -Monitoring the progress of scholars and gathering data for report Show less

Key Accounts sales reliever

• Oct 2014 - Jul 2015

- Handles specific area of responsibility within Metro Manila to cater alcohol and non-alco products - Monitoring each outlet’s volume of purchase and inventory - Responsible in promoting and distributing Asia Brewery products - Accountable in collection and remittance of each outlet’s transaction - Negotiating with prospected customers and ensuring business with them in booking their order up to after sales services. - Handles specific area of responsibility within Metro Manila to cater alcohol and non-alco products - Monitoring each outlet’s volume of purchase and inventory - Responsible in promoting and distributing Asia Brewery products - Accountable in collection and remittance of each outlet’s transaction - Negotiating with prospected customers and ensuring business with them in booking their order up to after sales services.

Chat and email customer support

• Aug 2012 - Jul 2014

Microsoft/Skype Customer Support - Handles multiple chat sessions and answering email tickets - Provides General support, Billing concern and Fraud/Blocked account cases - Imposing policies and terms of use - Ensuring Skype application is functioning efficiently Microsoft/Skype Customer Support - Handles multiple chat sessions and answering email tickets - Provides General support, Billing concern and Fraud/Blocked account cases - Imposing policies and terms of use - Ensuring Skype application is functioning efficiently

Concierge Assistant/ Membership services assistant

• Apr 2011 - Feb 2012

-Provides extensive service/assistance to members/ guests and special arrangements. Coordinates and endorses properly to department or person in charge. -Reports and takes actions on members/ guests complaints. -Handles show rooms, club tours, and ocular of VIP/diplomats and groups endorsed by Board of Directors and Club Officers. -Handles entry of guests and coordinating it to security personnel on duty -Provides extensive service/assistance to members/ guests and special arrangements. Coordinates and endorses properly to department or person in charge. -Reports and takes actions on members/ guests complaints. -Handles show rooms, club tours, and ocular of VIP/diplomats and groups endorsed by Board of Directors and Club Officers. -Handles entry of guests and coordinating it to security personnel on duty