Experience

Bitext

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Jul 2021 - Present

  I carried out a variety of tasks, including: • Refurbishing and selling second-hand computers and office equipment. • Mapping a cloud-based storage device as a Windows network drive over SSH. • Configuring servers to use Let’s Encrypt SSL Certificates for HTTPS. I carried out a variety of tasks, including: • Refurbishing and selling second-hand computers and office equipment. • Mapping a cloud-based storage device as a Windows network drive over SSH. • Configuring servers to use Let’s Encrypt SSL Certificates for HTTPS.



Atril Solutions

• France
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2021 - Present

  • Continued providing technical support for all of ATRIL’s products, mainly using a Zendesk-based ticket support system, and by e-mail and telephone.• Performed installations of the TEAMserver software on ATRIL’s cloud-based servers and customers’ premises.• Monitored the Deja Vu mailing list and answered questions posed by customers.• Continued writing articles for the online Help Center.• Helped the sales team fulfil requests for proposals and requests for tenders.• To help automate the previously mentioned tasks, I wrote many PowerShell scripts designed to carry out a variety of tasks with different Microsoft systems, such as Exchange, SQL Server, and Internet Information Services. Show less

• Head of Technical Support Department and responsible for Office IT

  • Sep 2011 - Mar 2021

  • Became responsible for all customer technical support, and acted as liaison with the Software Development team when necessary. This included support over e-mail, phone, and Online Ticket System, Remote Desktop connections and on-site.• Wrote a series of articles for the Help Center component of the Ticket system that provided answers to frequent questions and problems.• Continued IT related work in the office.• Took over maintenance of the company website. This included creating new pages, new webinar announcements and performing maintenance on the server hosting the Website. Show less

• Responsible for preparation of orders and IT

  • Dec 2010 - Sep 2011

  • Continued to prepare invoices and packages, and IT services.• Took over all IT service-related work required in the office, including managing the e-mail server and all e-mail accounts for all employees, monitoring the servers to ensure their correction function, performing maintenance on the office’s computers as needed and making computer hardware purchases.

• Responsible for preparation of orders and sales to freelance customers

  • Jan 2007 - Dec 2010

  • Stepped back from support and handled sales to freelance customers and maintained pre-and post-sales contact by e-mail and phone.• Continued processing orders, creating invoices and miscellaneous IT tasks.• Created a set of macros in Microsoft Office Excel to help with the creation of invoices, which eventually became the company’s main application for generating invoices and quotes.

• Responsible for preparation of orders and technical support

  • Jun 2003 - Jan 2007

  • Processed orders received from customers, packaged the orders items and shipped them.• Created invoices for orders.• Provided first line technical support to customers by e-mail and phone.• Occasional IT tasks, like performing maintenance on computers and purchasing hardware.



Sermicro

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service Desk 2nd Level Support

  • Aug 2022 - Jun 2023

  I worked for SECURITAS DIRECT ESPAÑA, S.A.U., in the Access Control Group, doing task related to users' access to services and applications used by the client, e.g. managing user groups in Active Directory and Azure AD, access to and creation of shared mailboxes in Exchange, access to shared folders, access to SharePoint sites, assigning Microsoft software license to users (Azure), managing users' access to in-house applications, etc. I also performed IT support related tasks, e.g., issues with Outlook, issues accessing applications or services, software installations, etc. My specialty was creating PowerShell scripts to perform mass operations, e.g., adding hundreds of users to groups, or removing them, assigning or removing licenses for hundreds of users, creating lists of users of groups matching certain criteria, with on-prem AD and Azure AD. I also created PS-based tools used by other members of my team to expedite common tasks. Show less