Lorenz Fanelli

Teamlead Customer Onboarding & Consulting at IDnow
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Munich, Bavaria, Germany, DE

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Blazor WebAssembly: Building Your First App
    LinkedIn
    May, 2023
    - Nov, 2024
  • Building Web APIs with ASP.NET Core in .NET
    LinkedIn
    May, 2023
    - Nov, 2024
  • Blazor Grundkurs
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • PRINCE2® Foundation Certificate in Project Management
    AXELOS Global Best Practice
    Oct, 2020
    - Nov, 2024
  • Practitioner of Modern Management
    TAM Akademie
    Jun, 2020
    - Nov, 2024

Experience

  • IDnow
    • Germany
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Teamlead Customer Onboarding & Consulting
      • Jul 2022 - Present

    • Tech Lead Customer Onboarding (Customer Success)
      • Apr 2020 - Aug 2022

      Leading the Customer Onboarding Team, Implementing and Improving Onboarding processes. Responsible for Onboarding & ramp-up of all new clients.

    • Senior Project Manager Onboardings
      • Apr 2020 - Dec 2020

    • Senior Customer Success Manager
      • Sep 2018 - Apr 2020

      Managing large AAA+, enterprise clients as technical & operational consultant including SAAS and complex onboardings. Large cooperate banks, fintechs, payment services, insurances as well as companies from the mobility sector. Being the representative of the team lead.

    • Customer Success Manager
      • Jan 2018 - Sep 2018

      transform B Clients into A clients, e.g. with conversion workshops as technical and operational consultant.

    • Account Manager & Internal IT
      • Feb 2015 - Dec 2017

      technical onboardings of new clients, contract and pricing negotiations with existing clients, managing in-house IT infrastructure.

  • CHECK24 Vergleichsportal GmbH
    • Germany
    • Technology, Information and Internet
    • 700 & Above Employee
    • After-Sales-Manager
      • Dec 2013 - Dec 2014

  • M-net Telekommunikations GmbH
    • Germany
    • Telecommunications
    • 200 - 300 Employee
    • Technischer IT-Support
      • Mar 2013 - Dec 2013

  • Ippen Digital
    • Germany
    • Online Audio and Video Media
    • 100 - 200 Employee
    • QA-Tester
      • Feb 2013 - May 2013

  • SPRIT Werbeagentur GmbH
    • Fachinformatiker - Anwendungsentwicklung
      • Sep 2008 - Aug 2009

  • Recy Systems GmbH
    • Germany
    • Software Development
    • 1 - 100 Employee
    • Fachinformatiker - Anwendungsentwicklung
      • Sep 2006 - Aug 2008

Education

  • Hochschule München
    Internationales Projektmanagement - Wirtschaftsinformatik, International Project Management - Computer Science & Business Administration
  • IHK München
    Fachinformatiker, Computerprogrammierung, spezifische Anwendungen
    2006 - 2009

Community

You need to have a working account to view this content. Click here to join now