Training & Development Manager/Raymond Enterprise Course Manager

• Apr 2017 - Present

First and foremost, passionate about supporting the growth and development of others. Responsible for ensuring the delivery of the Technician Development Program for Technicians. Identify and develop training initiatives for all levels of employees to promote retention, increase performance level and drive the business’s growth strategies. Our goal is to provide the highest quality learning experience for both our internal and external customers. First and foremost, passionate about supporting the growth and development of others. Responsible for ensuring the delivery of the Technician Development Program for Technicians. Identify and develop training initiatives for all levels of employees to promote retention, increase performance level and drive the business’s growth strategies. Our goal is to provide the highest quality learning experience for both our internal and external customers.

Safety & Training Specialist/Course Manager

• Jan 2011 - Mar 2017

Technical Trainer/Course Manager: Support the Enterprise’s business strategy by maintaining a competitive advantage through successful training programs that allow the Service Centers to fully meet and exceed all customer service and care promises. Identify safety training needs, create and/or design programs to ensure all programs are compliant with all regulatory agencies. Ability to apply knowledge of instructional design and adult learning theory to design and develop course content, working collaboratively with others as needed. Raymond Enterprise Course Manager Trainer for The Raymond Corporation, Safety On The Move – Train The Trainer, JLG Trainer, Genie AWP TTT, Certified Human Resources and Work Comp Specialist through Michigan State University. Show less

Risk Manager

• Jul 2005 - Jan 2009

Advised staff members and supervisors in grievances, disciplinary actions, and other employee relations matters; facilitated resolution of problems, investigated and provided written documentation for employee complaints, investigations, and unemployment and EEO charges. Co-facilitated the Life-Threatening Allergy Task Force committee which resulted in a district wide policy in conjunction with procedures, and training. State of Missouri/Dept of Education has adopted this policy as a template for other Missouri schools. Established Return to Work Program controlling medical costs; keeping indemnity expenses as low as possible and increasing fraud protection. Developed policies and procedures for loss prevention and risk control and provided assistance and guidance to departments regarding liability and risk issues. Designed and delivered in-house training programs in Communication, Harassment, FMLA, Supervisory Skills and New Hire Orientation. Developed and implemented personnel policies, practices and procedures. Created LPS’s first employee handbook, substitute handbook and paraprofessional handbook & training modules. Reviewed and investigate job-related accidents, vehicle accidents, student accidents, and other incidents, collecting appropriate documentation to determine problem areas. Provide assistance in developing preventative measures to reduce or eliminate potential hazards. Show less

Substitute Teacher / Guidance

• Aug 2002 - Jun 2005

Corporate Human Resources Director

• Jan 1998 - Apr 2001

Managed, planned, directed, and coordinated the administrative human resources functions to include recruiting, interviewing and succession planning. Responsibilities included training programs, performance management and employee relations. Managed, planned, directed, and coordinated the administrative human resources functions to include recruiting, interviewing and succession planning. Responsibilities included training programs, performance management and employee relations.

Human Resources Manager

• Nov 1995 - Feb 1998