Experience

Tully Luxury Travel

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Senior Travel Designer, Air Specialist

  • Apr 2014 - Present

  Research and customize itineraries and execute to clients. Proficient in Sabre, booking tool, used to book/change/cancel air travel for clients and employees. Communicate with clients directly to identify travel preferences and complete air bookings, following-up as necessary. Review and analyze travel options and make recommendations or suggestions based on knowledge and experience of airlines, airport lounges, and travel in general. Act as a liaison between Travel Designers, clients, management, cruise sales. Using client base (client management system) to add/maintain and updating client profiles with reservations. Maximizing every sales opportunity presented as a chance to develop lifelong relationships, and curate unique enriching experiences. Process payments and send confirmation to clients. Prepare client invoices and related documentation and process client and vendor payments in coordination with accounting. Respond in a timely manner to all customer inquiries. Proficient in Sabre Vacations, booking vacation packages for clients. Show less



Sunwing Travel Group

• Crew Travel Co-ordinator

  • Mar 2014 - Apr 2014

  • Manage air, hotel, and ground transportation reservations for employee crew travel • Update crew schedules with complete and accurate travel information • Actively communicate with Operational Team to ensure travel arrangements meet safety, regulatory, efficiency, and service levels • Utilize a full range of preferred supplier products • Identify and communicate scheduling concerns • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers, and customers • Other related duties as assigned Show less



itravel2000

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Interline and VIP Co-ordinator

  • Mar 2011 - Feb 2014

  • Booking leisure packages, air, hotel and car reservations for staff employees, friends and family.• Booking corporate travel for the company executive team.• Booking travel for our corporate accounts like Labatt Breweries of Canada and The Design Agency. • Booking group travel of up to 40 passengers. • Worked with Marketing Team in booking travel for prize winners through promotions and contests held by Itravel2000 and partners.• Handle MBNA Itravelcash account and redemption. • Handle purchases and redemptions of Gift Certificates.• Handled and maintained agent incentive programs like RIU Partner Club and Sandals Sell and Go. • Great understanding of Google Mail. (Email software). Show less

• Travel Expert

  • Aug 2009 - Mar 2011

  • Effective handle inbound calls.• Act as a first point contact for clients.• Selling and booking leisure packages, air, car and hotel reservations for clients.• Selling full range of preferred travel products/suppliers.• Booking air, hotel and car through consolidators.• Provide accurate and thorough travel information. • Respond to customer inquiries received via e-mail and telephone.• Advising clients on lowest available fares.• Modify and cancel reservations based on clients needs.• Maintain excellent client rapport.• Work with Microsoft Office (Word, Excel, Explorer and Outlook).• Work with Sabre (GDS) and Sirev.• Maintaining KPM’s on a monthly basis. Show less



Egencia, an Expedia company

• Senior Corporate Travel Consultant

  • Sep 2007 - Jul 2009

  • Effectively handle inbound calls. • Booking air, car and hotel reservations for corporate client base. • Advising clients on lowest possible fares and routing options. • Follow-up/Call backs to clients. • Act as a first point of contact for clients. • Modify and cancel reservations based on clients needs. • Selling and booking a full range of preferred travel products/suppliers. • Book domestic, transborder and international fares. • Provide accurate, thorough and complex travel information. • Work with Sabre and Microsoft Office. Show less



American Express Travel Services

• Egypt
• Travel Arrangements
• 100 - 200 Employee

• Corporate Travel Counselor

  • Jan 2006 - Aug 2007

  • Effectively handle inbound calls. • Booking air, car and hotel reservations for corporate client base. • Advising clients on lowest possible fares and routing options. • Follow-up/Call backs to clients. • Book domestic, transborder and international fares. • Cross-skilled on Pricewaterhousecoopers and Xerox Account. • Member of the Action Desk Team, act as a back-up leader for travel counselors. • Fulfill Voids, MCO's and Issuance of airline tickets for travel counselors. • Provide technical support and expertise. • Ability to identify needs, tactfully answer questions and solve problems for travel counselors needing assistance. • Maintaining and exceeding transactions on monthly basis. • Maintaining Average Handle Time on a monthly basis. Show less