Lorena León León

Virtual Assistant at Virtual Assistant TRP
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Venezuela, VE
Languages
  • Spanish Native or bilingual proficiency
  • English Professional working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Lilian Cordero Vicentelli

en una sola palabra, excelente

Omar A Marquez A

Trabajé con Lorena en el misma grupo y es un profesional extraordinario. Destaco su buena capacidad de trabajo y visión estratégica que aportó a la empresa. Será un elemento esencial para cualquier reto profesional que se le imponga. I worked with Lorena in the same group and she is an extraordinary professional. I highlight her good work capacity and the strategic vision that she brought to the company. She will be an essential element for any professional challenge that is imposed on her.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Curso de Prompt Engineering con ChatGPT
    Platzi
    Apr, 2023
    - Oct, 2024
  • Curso Gratis de Inteligencia Artificial: ChatGPT, DALL-E y Hugging Face
    Platzi
    Mar, 2023
    - Oct, 2024
  • Curso de Principios de Visualización de Datos para Business Intelligence
    Platzi
    Mar, 2023
    - Oct, 2024
  • EF SET English Certificate 54/100 ( B2 UPPER INTERMEDIATE)
    EF Standard English Test (EF SET)
    Jan, 2023
    - Oct, 2024
  • Administrative Professional Foundations
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Curso de Desarrollo de Habilidades Blandas para Equipos de Trabajo
    Platzi
    Sep, 2022
    - Oct, 2024
  • Curso de Gestión Efectiva del Tiempo
    Platzi
    Sep, 2022
    - Oct, 2024
  • Curso de Retención para Startups
    Platzi
    Sep, 2022
    - Oct, 2024
  • Curso de Técnicas de Negociación
    Platzi
    Sep, 2022
    - Oct, 2024
  • Curso de CRM con Salesforce
    Platzi
    Aug, 2022
    - Oct, 2024
  • Curso de Estrategia Comercial B2B
    Platzi
    Aug, 2022
    - Oct, 2024
  • Curso de Inglés para Customer Service
    Platzi
    Aug, 2022
    - Oct, 2024
  • Curso de Ventas Práctico
    Platzi
    Aug, 2022
    - Oct, 2024
  • AMAZON SEO
    My Amazon Guy
    Jun, 2022
    - Oct, 2024
  • Curso de Atención al Cliente y Soporte a Usuarios
    Platzi
    Jun, 2022
    - Oct, 2024
  • Audiocurso de Liderazgo para Equipos de Marketing
    Platzi
    May, 2022
    - Oct, 2024
  • Audioglosario Roles en Marketing Digital
    Platzi
    May, 2022
    - Oct, 2024
  • Curso de Google Suite
    Platzi
    May, 2022
    - Oct, 2024
  • Curso de Organización y Productividad con Notion
    Platzi
    May, 2022
    - Oct, 2024
  • Fundamentos de big data
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Aprende copywriting para comercio electrónico
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • Comercio Electrónico
    Google Actívate
    Mar, 2022
    - Oct, 2024
  • Fundamentos de la atención al cliente para profesionales IT
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • Aprende SCRUM
    LinkedIn
    Feb, 2022
    - Oct, 2024
  • Gestión de clientes potenciales
    LinkedIn
    Feb, 2022
    - Oct, 2024
  • Servicio de atención al cliente: Creación de valor para el consumidor
    LinkedIn
    Feb, 2022
    - Oct, 2024

Experience

  • Virtual Assistant TRP
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Virtual Assistant
      • Apr 2023 - Present

      -Ensure that customer documents were in the correct order, complete and meet the necessary requirements to initiate management procedures, using Google Workspace tools effectively. -Contributed to improving existing processes and adding new ones as appropriate according to the company's Operations Procedures Manual, ensuring greater efficiency in management. -Register, monitor and manage customer data in the company's CRM, using the project management platform Asana. I also carry out administrative activities, such as sending letters, faxes and monitoring correspondence, through the Certificated Mail application. -As the main point of contact for customer and user support, I use WhatsApp Business to address their inquiries, comments, and issues related to the processes, ensuring high-quality customer satisfaction. Show less

  • Autónomo
    • Retail
    • 100 - 200 Employee
    • Customer Support Specialist
      • Aug 2022 - Apr 2023

      - Offer an exceptional experience helping the client or users through different channels, such as social networks, email, chat, and phone/video calls. - Support users with any situation that affects their experience. - Guide users how to use the services offered, including payment assistance, web/mobile application functionality, error resolution. - Accurately record information and data in CRM for better information management. - Guarantee the optimal response time to customers depending on the determined channel to maintain a high quality experience for service users. Show less

  • ACELAT PROYECTOS
    • E-commerce Administrative Assistant (remote)
      • Jan 2022 - Jun 2022

      -Implement copywriting techniques in the creation of product listings in marketplace platforms such as Amazon and Mercado Libre, in English and Spanish, with an impact on increasing sales by 15%. -Use tools such as Helium 10 or Google Ads to search for keywords to be used in the product listings, in order to position the product within the platform and increase the traffic of product views. -Perform sales reports, present results of operations, management reports and results of digital marketing strategies or SEO, allowing timely decision making. -Implement analytical skills to determine the best combination of keywords and persuasive copy to improve product positioning. -Apply my troubleshooting skills to manage all cases and failures generated by product listings and adapt them to the parameters of e-commerce platforms. Show less

  • CANELO REGALOS
    • Colombia
    • Wholesale
    • 1 - 100 Employee
    • E-commerce business consultant (Remote)
      • May 2021 - Jan 2022

      -Develop empathy with customers to understand their needs and provide timely response, in order to improve the user experience, achieving an increase in the NPS (customer satisfaction) indicator by 12%. -Providing clear, concise and detailed information in order to fulfill and optimize customer service, achieving an NPS indicator of 12%. -Manage social networks, especially Facebook, instagram, email and WhatsApp, business as channels of communication with customers without detracting from the seriousness and respect for the customer, resulting in obtaining an accelerated NPS of 13.26%. -Administer HubSpot CRM to segment customers, update customer data and preferences, create new business, track and control payments, as well as payment methods, schedule email marketing campaigns, fortifying customer satisfaction by 13.26% - Providing administrative assistance to customers so that they could place their orders more easily and quickly. -Accompany customers in all stages of marketing, since the company operates under the Business-to-Business (B2B) modality. Show less

  • Mercado Sitio
    • Freight and Package Transportation
    • Visual assistant (Remote)
      • Feb 2019 - May 2021

      -Prioritizing communication with users, ensuring that it is immediate, honest, consistent and efficient, consolidating the reduction of response time by 7.7%. -Manage social networks as direct communication channels with customers without detracting from the seriousness and respect of the service, maintaining 15% customer satisfaction, according to NPS. - Accompany customers in the marketing process to clarify all doubts and provide a positive user experience. -Manage customer support operations, update product inventories and schedule product deliveries by different delivery methods. Show less

  • Complejo Siderúrgico Nacional, S.A.
    • Venezuela
    • Mining
    • 1 - 100 Employee
    • Operations Analyst
      • Jun 2016 - Feb 2019

      -Define the real results obtained in the programming of the operations of all the plants of the Iron and Steel Complex, reducing the downtime of the plants by 12%. -Coordinate the loads of finished products, billets, scrap and other materials, to generate alarms that allow solving the reasons for deviations in the production process, guaranteeing the reduction of plant downtime by 12%. -Perform statistical values of performance, capacity, compliance, accident rate, loading times, unloading, and transport permanence that contribute to timely decision-making, achieving a 12% increase in operational continuity. -Detect opportunities to improve the processes associated with the plants, guaranteeing operational continuity and reducing downtime by 12%. Show less

Education

  • Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'
    Grado en Ingeniería, Ingeniería industrial
    2006 - 2015
  • Platzi
    Business Management, Empresa, gestión de proyectos, modelos de negocio
    2022 - 2023

Community

You need to have a working account to view this content. Click here to join now