Program Educator & Program coordinator

• Jun 2022 - Present

Delivering and Facilitating evidence based mental health awareness programs to young people across the Canberra Region.

Volunteer Staff - YAM program

• Mar 2022 - Jun 2022

Customer service representative

• May 2019 - May 2021

Realise People Solutions is a specialist provider of outsourced customer service solutions to the retail and shopping centre industries. We provide staffing in situations that require great customer service skills. Whether it’s the regular staffing of your customer service desk, a special event or the occasional need for great people to represent your brand, Realise People Solutions can provide staff who will provide exceptional service to your customers. Information Services A smiling face and personality that connects customers to your brand Directions to specific amenities or retailers Information about new store initiatives, promotions and services Management and maintenance of brand listings (where brands are represented by multiple retailers) Telephone enquiries Promotional campaign enquiries Complaints management, ensuring a place to change negative customer perceptions Trading hours information Tourist information Mobility Services These services ensure that the centre is readily accessible to all customers. Services can include: Assistance for disabled shoppers, parents or customers with mobility restrictions wheelchair hire & bookings, stroller hire & bookings, issue of ‘regular use card’ for regular users, accessible parking information, guide dog information, Lost & Found Services, tracking and recording of found property, centre specific searching, reporting and re-location of lost property lost children and family members Gift Voucher Services: The professional and proactive management of gift voucher sales is an opportunity to create revenue, encourage visitation and enhance your centre’s brand. Show less

Business Development Assistant

• Jan 2019 - Feb 2020

This is a multifaceted role that primarily involves assisting the business owner and director in various areas such as HR and recruitment, sales and strategic planning/ business development. I have successfully worked in collaboration with the existing team to implement new tools to streamline, digitise and automate processes. I have also demonstrated great flexibility, adaptability and reliability in working remotely (and in an office environment) in a new field/industry. After over a year of work, involving deep analysis and planning, a refreshed company image, philosophy and products, I am proud to say the company is now beginning its transition to a new online business delivery model. Show less

Operations Assistant

• Mar 2016 - May 2019

At Evee, our mission is to make sustainable electric transport available, accessible and affordable to all. Our commitment to advancing the transition to renewable energy is the driving force behind our revolutionary approach to rental car transportation — offering electric vehicle rentals. Inspired by the futuristic technologies and exceptional performance of Tesla vehicles, we are excited to share this incredible luxury driving experience with others. With the launch of our brand new EV - sharing - platform we're introducing more comparable models to our fleet, making your journey from A to B an innovative, clean and cutting-edge experience. Working at a Start-up is an interesting ride. One that I embrace with heart and soul. I believe in our mission and work toward it every day with passion. If there was a word to describe my role, that would be "Multi-tasker". It goes from preparing invoices and quotes to supporting the team at customer care, processing bookings or answering questions from our clients. I am constantly thinking of ways to improve our customer experience. However, my focus is coordinating all necessary resources for efficient and reliant operation and assist the company's Director exploring, assessing and implementing new business development opportunities and strategic partnerships Show less

Airport Supervisor /Operations coordinator / Interim Airport manager/

• Nov 2010 - Oct 2015

• Plan and coordinate daily operational activities with third parties so that customer service and operational performance targets are achieved. • Liaise and maintain effective relationships with ground handler and other parties • Put in place and execute contingency plans as per instructions given by head office and airport manager. • Implement operations improvements to achieve cost reduction, productivity and service delivery improvements as per instructions of the airline management. • Supervise the efficient operations promoting company’s values and monitor performance of assigned team in order to achieve on time performance. • Generate and process reports in relation with daily operation in order to meet the service level standard defined by the airline. • Represent and promote the company’s values whilst giving excellence customer service as defined. • Perform all operational back office duties as instructed by airport management. Maintaining records, filling systems, computer files update, data entry and liaise with both internal and external customers. • Maintain verbal and written communication with all relevant departments related to airport operations in both, Spanish and English as necessary. • Perform back office duties related to flight dispatch and general office duties such as invoicing control, OH&S, airport meetings participation, Emergency Response Plan activities, etc. Show less

Check in agent / Flight Dispatcher / Load Control

• May 2005 - Apr 2010

• Main duties: Performing weather analysis, flight planning, aircraft weight and balance. • Responsible for: planning and monitoring the progress of an aircraft journey. Flight watch. • Main duties: Performing weather analysis, flight planning, aircraft weight and balance. • Responsible for: planning and monitoring the progress of an aircraft journey. Flight watch.