Lorena Ramos
Director Of Admissions at MONTECITO HEIGHTS HEALTHCARE & WELLNESS CENTRE, LP- Claim this Profile
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Topline Score
Bio
Credentials
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CPR certified
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Experience
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MONTECITO HEIGHTS HEALTHCARE & WELLNESS CENTRE, LP
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United States
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Hospitals and Health Care
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Director Of Admissions
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Jul 2020 - Present
• Assess inquiries and respond to referrers immediately. Ensure an immediate response to phone, fax, and walk-in inquiries and referrals• Facilitates admission decision and ensures positive admission experience for residents and family• Meets census goals by working with the center's interdisciplinary team and Network entities to coordinate residents flow into and through the nursing center; • Coordinates tour, application, and sales process with residents, families, and referrers, either personally or with appropriate backup systems • Ensures proper completion, signing, and distribution of paperwork • Meets with family and residents on the day of admission and ensures appropriate preparation of room and introduction to nursing staff on the unit • Communicates admission criteria to referral sources, residents and families• Ensures comprehensive gathering and documentation of customer data which will enhance appropriate placement within the Network • Maintains thorough knowledge of medical, social and financial information relating to Eldercare • Conducts follow-up on all inquiries which have not yet been converted to admissions• Works with Administrator and appropriate staff to ensure consistent, effective admissions• Maintains statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges, and marketing activity•submit to corporate office• Nurtures referral relationships with physicians, social workers, and discharge planners as valued customers to maximize referrals and facilitate admissions• Develops and maintains referral base • Maintain an accurate record of available beds/census • Admits residents in accordance with established policies and procedures
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Downtown LA Motors Mercedes Benz
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United States
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Retail
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1 - 100 Employee
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BDC Administrator/Loaner Representative
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Dec 2019 - Mar 2020
· Answer and quickly redirect calls to appropriate parties· Take accurate messages for appropriate parties· Greet and direct guests to the appropriate department or employee· Work extra shifts if needed· Receive and process customer payments· Process customer returns· Schedule customer appointments for service and loaner department· Provide clients with service and parts prices· Actively managed vehicle maintenance, inventory, cash sheets and daily business reports· Explain terms of rental agreements· Complete paperwork with customers and take payments· Showing customers to their vehicles to point out damage on vehicle before renting· Checking mileage and inspecting for damage when vehicles are returned· Transferred cars from location to location depending on customers' needs· Maintained the cleanliness and needs of the vehicle to ensure customer satisfaction· Receive the vehicle and check tires accessories among others, and proceed to process a complaint for damages· Update inventory of vehicles that are in use or in maintenance
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Administrative Assistant/ Cashier/ Loaner Representative/ Bookkeeper
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Oct 2018 - Dec 2019
Answer and quickly redirect calls to appropriate parties· Take accurate messages for appropriate parties· Greet and direct guests to the appropriate department or employee· Maintain a clean reception and lounge area· Trained new receptionists· Work extra shifts if needed· Receive and process customer payments· Process customer returns· Schedule customer appointments for service and loaner department· Actively managed vehicle maintenance, inventory, cash sheets and daily business reports· Explain terms of rental agreements· Complete paperwork with customers and take payments· Showing customers to their vehicles to point out damage on vehicle before renting· Checking mileage and inspecting for damage when vehicles are returned· Transferred cars from location to location depending on customers' needs· Maintained the cleanliness and needs of the vehicle to ensure customer satisfaction· Receive the vehicle and check tires accessories among others, and proceed to process a complaint for damages· Update inventory of vehicles that are in use or in maintenance· Process roadside paperwork and submit them for payment· Perform bookkeeping for the Service Department· Successfully and consistently ensure that the claims are correctly administered within pre-designated time frames· Communicate claim related repairs and recommendations clearly and accurately with all constituents· Consistently and correctly identify “extra charges” that can be claimed to ensure these are added during booking process
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Porsche Of Downtown La
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Administrative Assistant
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Mar 2006 - Oct 2018
Answer and quickly redirect calls to appropriate parties Take accurate messages for appropriate parties Greet and direct guests to the appropriate department or employee Order, manage, and distribute office supplies Order coffee supplies, janitorial supplies, business cards, and uniforms Maintain a clean reception and lounge area Assist with event planning Manage receptionist schedule Train new receptionists Screen applicant resumes and coordinate in person interviews Work extra shifts if needed Receive and process customer payments Process customer returns Put out new stock and rotate existing products Train new cashiers on procedures, customer service, and sales techniques Routinely answer customer questions regarding merchandise and pricing Bag or gift wrap sold merchandise per customer request Contact customer to follow up on purchase or coming eventsScan/file service and parts paperwork
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Education
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2012 - 2014
Los Angeles City College
Associates Degree in Natural Science and Mathematics
Community
