Case Manager

• Sep 2017 - Present

• Obtained and referred clients and children to community resources • Used active listening and encouragement to motivate clients • Completed service plans and client assessments aimed at overcoming obstacles and linking clients to permanent housing solutions• Completed case notes and ensured that case files were complete, accurate and up to date• Motivate clientele to implement positive change by going back to school • Responded to crisis situations and assisted in deescalating clients in crisis • Used motivational interviewing techniques to promote open communication • Followed agency procedures in drug testing clientele • Worked with diverse populations including those experiencing homeless, low income, substance abuse, mental health issues and domestic violence using a culturally sensitive approach• Provided support and staff in the preparation of annual events including the annual fundraiser and holiday events• Supervise children and provide developmental games/ arts and crafts for Monday life skill classes.

Sales

• Oct 2013 - Mar 2018

Housing Specialist

• Jul 2017 - Aug 2017

- Conduct client intakes and assessments to determine services needed - Identify clients for appropriate housing, such as crisis beds, Section 8, or transitional housing- Assist clients in completing applications for Section 8 Tenant-Based Rental Assistance, low-income housing applications, and other housing programs throughout Los Angeles County- Provide information/referral for services that meet the needs of the client - Conduct client intakes and assessments to determine services needed - Identify clients for appropriate housing, such as crisis beds, Section 8, or transitional housing- Assist clients in completing applications for Section 8 Tenant-Based Rental Assistance, low-income housing applications, and other housing programs throughout Los Angeles County- Provide information/referral for services that meet the needs of the client

Intern Case Manager

• Aug 2016 - May 2017

Volunteer

• Aug 2016 - Sep 2016

Intern

• Jun 2015 - Apr 2016

Volunteer

• Apr 2013 - Jun 2013

I volunteered my time at this organization to gain experience and help prepare backpacks for children in need in the surrounding areas. I also organized and cleaned donation room. I volunteered my time at this organization to gain experience and help prepare backpacks for children in need in the surrounding areas. I also organized and cleaned donation room.