Lorena Jaramillo
Business Development Manager at MiFinity- Claim this Profile
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Spanish Native or bilingual proficiency
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English Professional working proficiency
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Italian Professional working proficiency
Topline Score
Bio
Credentials
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Business Development Foundations
LinkedInOct, 2020- Sep, 2024 -
Business Development: Strategic Planning
LinkedInOct, 2020- Sep, 2024 -
Inbound Training Development Certificate
MISCOJan, 2015- Sep, 2024 -
English Certificate
EF Education FirstJan, 2014- Sep, 2024 -
Strategic Communication Certificate
Universidad de CaraboboJan, 2013- Sep, 2024 -
Quality Management Certificate
Universidad de CaraboboJan, 2012- Sep, 2024 -
Human Resources Certificate
Universidad de CaraboboJan, 2011- Sep, 2024
Experience
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MiFinity
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United Kingdom
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Financial Services
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1 - 100 Employee
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Business Development Manager
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Oct 2020 - Present
• Developing relationships that turn into revenue • Presenting MiFinity payment methods to potential partners through direct communication, face-to-face meetings, networking events, calls and e-mails • Building and managing the relationship, negotiating payment processing fees, payout terms, integration, and contract terms • Creating and being accountable for all partners' proposals, contracts, and any further documentation with the assistance of the compliance team • Project manage customers as they move through the sales cycle, with a strong focus on reducing the time to go live • Keeping the client database always updated • Maintaining knowledge of all product and service offerings of MiFinity • Maintaining meaningful relationships with existing clients to ensure they are retained • Reviewing clients' feedback and implementing necessary changes • Identify gaps and opportunities within the company to ultimately provide effective payment solutions • Representing MiFinity at industry events and tradeshows with the intention of gaining new business leads and contacts
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Promotions and Content Executive
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Mar 2020 - Oct 2020
• Manage the promotion life cycle for Italy and Spain• Promotions: Creating, planning and coordinating marketing promotions for Casino and Live Casino across all channels (Onsite, SMS, emails)• Ensure proper campaign execution• Data driven monitoring of campaigns performance• Content: Ownership of content creation across all channels (Including translations work and secure compliance)
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Payment Analyst
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Dec 2018 - Mar 2020
• Checking and processing online withdrawals and monitoring incoming payments flows and players activity• Liaise with different payment providers to resolve any pending issues• Running daily Reports• AML and Fraud: Analyze alerts and investigate transactional activities to detect suspicious fraud, investigations and compliance reviews, in conjunction with countries/regions, particularly in relation to high risk customers, document review findings, ensure awareness of conclusions• KYC: Knowledge of customer verification process for different regulations• Work towards set KPIs
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Customer Service Specialist
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May 2018 - Dec 2018
• Providing support on gaming, financial, technical and any applicable issues related to the customer support via phone, email and live chat to our customers in the following languages: English, Spanish and Italian.• Working together with the Payments/risk department to solve problems regarding customers questions and to manage customers' withdrawals• Advising players on responsible gaming tools and acting pro-actively on player's gaming patterns
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BestGoldBet Limited
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Malta
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Gambling Facilities and Casinos
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Office Marketing Manager
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Nov 2017 - May 2018
• Manage all aspects of content production, its localization strategy and maintenance, across blogs, articles, email marketing, websites and social media. (Italian, Spanish and English) • Implement tracking and analyse web data using Google analytics • Support HR department with managing office budgets, keeping personnel records up to date, set up events and conferences... • Manage all aspects of content production, its localization strategy and maintenance, across blogs, articles, email marketing, websites and social media. (Italian, Spanish and English) • Implement tracking and analyse web data using Google analytics • Support HR department with managing office budgets, keeping personnel records up to date, set up events and conferences...
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Toly Products
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Malta
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Packaging and Containers Manufacturing
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100 - 200 Employee
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Assistant Marketing Manager
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May 2017 - Nov 2017
• Build yearly plan, execute and develop marketing promotions (including content and design with Photoshop) • Ensuring tracking and analysis of inbound traffic with Google Analytics, set KPI's and presentation of results to optimize CRM activities • Carry market research on competitors products and publications for the company blog • Build yearly plan, execute and develop marketing promotions (including content and design with Photoshop) • Ensuring tracking and analysis of inbound traffic with Google Analytics, set KPI's and presentation of results to optimize CRM activities • Carry market research on competitors products and publications for the company blog
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Multilingual Customer Service Representative
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Jan 2017 - May 2017
▪ Provide support to our customers in the following languages: English, Spanish and Italian. ▪ Answering our customers enquiries via phone, email and live chat in a timely and professional manner ▪ Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department ▪ Working together with the Payments/risk department to solve problems regarding customers questions and to manage customers' withdrawals ▪ Working together with our Tech department to solve problems and improve the system and give the customers a better service
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Evolution Gaming
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United States
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Consumer Goods
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Game Presenter
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Sep 2015 - Jan 2017
Host/present Live Roulette and a number of different casino games to the camera for live players Carry out all gaming operations, including table administration, the gaming process and computer monitor administration Interact with players verbally and through the live chat system throughout the game in Italian and English language Work with and relay information to the Live Support Team regarding any operator, system or chat malfunction Host/present Live Roulette and a number of different casino games to the camera for live players Carry out all gaming operations, including table administration, the gaming process and computer monitor administration Interact with players verbally and through the live chat system throughout the game in Italian and English language Work with and relay information to the Live Support Team regarding any operator, system or chat malfunction
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Norwegian Cruise Line
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United States
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Travel Arrangements
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100 - 200 Employee
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Reservations Consultant
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Apr 2015 - Aug 2015
Plan, suggest and create bookings for customers,assist clients with any travel-related services, answer phone/ email / direct enquiries in a timely and professional manner, provide exceptional customer service, daily duties as required. Plan, suggest and create bookings for customers,assist clients with any travel-related services, answer phone/ email / direct enquiries in a timely and professional manner, provide exceptional customer service, daily duties as required.
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Management Engineer
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Jan 2013 - Dec 2014
Project management, Project cost, risk analysis, lean manufacturing, process engineering, job design, solve problems. Project management, Project cost, risk analysis, lean manufacturing, process engineering, job design, solve problems.
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Education
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2007 - 2013
Universidad de Carabobo
Engineer’s Degree, Engineering/Industrial Management
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