Experience

Embassy Suites Nashville Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jul 2023 - Present

  Lead the front desk team to deliver exceptional guest experiences and creating a positive and welcoming atmosphere in a fast-paced environment. Oversee the daily operations of the front desk, ensuring efficient and smooth processes. Recruit, train, mentor, and motivate front desk staff to deliver outstanding service. Handle guest inquiries, concerns, and complaints in a professional and timely manner. Coordinate with other departments to ensure seamless guest experiences, Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management. Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction, Manage room inventory and maximize revenue through effective room management strategies. Conduct performance evaluations and provide feedback to front desk team members. Show less



Viewline Resort Snowmass, Autograph Collection

• United States
• Hospitality
• 1 - 100 Employee

• Event Planning Manager

  • Sep 2022 - May 2023

  Coordinate logistics and operations of groups and events. Planning and development of meetings, incentive trips, private group events, the making of Events Orders as well as instructions for distribution of operational departments and staff. Timely follow-up of customer requests during the event planning phase and coordination of these in the operative part. Lead planning sites Coordinate logistics and operations of groups and events. Planning and development of meetings, incentive trips, private group events, the making of Events Orders as well as instructions for distribution of operational departments and staff. Timely follow-up of customer requests during the event planning phase and coordination of these in the operative part. Lead planning sites



Grand Velas Los Cabos

• Mexico
• Hospitality
• 100 - 200 Employee

• Coordinadora de Grupos

  • Jan 2019 - Jun 2020

  Coordinate logistics and operations of groups and conventions once the sales department contract has been received. Perform addendum to contracts by request from the client. Planning and development of meetings, incentive trips, private group events, from managing the rooming list of groups and flight manifests, the making of Banquet Events Orders (BEOS) through the Salesforce / Delphi system as well as instructions for distribution of operational departments and staff, supervise arrivals and departures and welcome coordinators and group members. Timely follow-up of customer requests during the event planning phase and coordination of these in the operative part. Selling accessories such as: lighting, decoration and private events to increase group revenue. Lead planning visits. Use of Amadeus for event layouts. Show less



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Conferences & Events Manager

  • Jul 2018 - Dec 2018

  Put together the event packages, quoting the client according to their needs, making contracts, charging the agreed rates. Coordinate events and social gatherings in the six hotel venues with a total capacity of 410 people. Usage of the salesforce / Delphi system for quotation, banquet event orders (BEOS) and record of the sales made and obtaining reports. Excellent teamwork with the Food and Beverage department for the operation and cost of events. Making and reviewing master accounts in the hotel system (OnQ) and instructions for the correct management of the groups. Maintenance of the group chart. Show less



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• Revenue Manager

  • Oct 2017 - Jul 2018

  Load the agreed rates and promotions in the OnQ system. Online Travel Agencies management: rates, reservations, allotment, inventory, content, etc., Daily scouting of sales in room nights, incomes and rates to create better strategies for direct and online sales and rate scheme. Floor sales; grant special rates for customers with high production volume of room nights and / or meeting rooms, as well as for groups, congresses, social events, etc. Quote, organize and coordinate the events and social gatherings in the three halls of the hotel with a total capacity of 210 people, payments and billing. Perform and analyze weekly and monthly reports of production, segmentation, market share position, public rate, occupation percentage, RevPar and other reports of to the Revenue area. Filling the "Rate Formal Proposal" for the national accounts; load rate in the Global Distribution Systems (GDS) and the clients' reservation systems. Ensuring the data maintain clean in the system for better results in the reports. Creation of SRP's for groups, inventory blocking, master accounts and instructions for the correct management of them. Maintenance of the group chart; Meeting Broker, House Accounts, among other activities. Show less



Autónomo

• Chihuahua y alrededores, México

• Asesora de Viajes

  • Jun 2017 - Dec 2017

  Asesoría y venta de servicios de viajes: hospedaje, transporte, paseos turísticos, centros recreativos, etc . por separado o en paquetes vacacionales completos; organización y simplificación de viajes de negocio; atención a grupos, entre otros. Asesoría y venta de servicios de viajes: hospedaje, transporte, paseos turísticos, centros recreativos, etc . por separado o en paquetes vacacionales completos; organización y simplificación de viajes de negocio; atención a grupos, entre otros.



Leggett & Platt

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• General Manager Assistant

  • Aug 2016 - Jan 2017

  Assure that foreign visitors have the correct migration permit to work in the premise. Plan the daily transportation agenda of the company driver for General Manager requests and foreign visitors coming from El Paso, Tx. Organize and handle the meeting room’s agenda on Outlook. Complete General Manager’s Monthly Expense Report and other reports required for all areas managers. Organization of special events or dinner reservations out or in the premises, assist as requested and help with his business and meeting’s agenda and organize the corporate, customers and suppliers visitor’s agendas. Make special Power Point Presentations for customers and suppliers. Translate documents from English to Spanish and from Spanish to English. Contribute to the team work by accomplishing different duties as requested. Show less

• Receptionist

  • Jun 2015 - Jul 2016

  Serves visitors by greeting, welcoming and directing them appropriately in person or on the telephone, providing the necessary safety instructions. Assure that foreign visitors have the correct migration permit to work in the premise. Receive and sort daily mail and deliveries. Plan the daily transportation agenda of the company driver for foreign visitors coming from El Paso and the General Manager. Organize and handle the meeting room’s agenda on Outlook. Some Human Resources tasks as: employee events organization, attends in recruit, hire and resignation processes, weekly settlements payment, monthly birthdays celebrations, creating and posting different announcements for all employees and some others functions. General Manager Assistant duties as: complete his Monthly Expense Report and other reports required for all areas managers, organization of special events or dinner reservations out and in the premises, assist as requested and help with his business agenda. Organize the corporate, customers and supplier’s visitors’ agendas. Make special Power Point Presentations for customers and suppliers. And contribute to the team work by accomplishing different duties as requested. Show less



Hotel Real Inn

• Chihuahua y alrededores, México

• Sales Executive

  • Dec 2014 - Jun 2015

  Create special discount rates for frequent customers and congress groups, social events, etc. Give maintenance of actual clients, by assuring their satisfaction on the service received. Constantly search for new clients. Be aware of the special events and activities developed in town and the companies, to focus on the clients that will bring more volume on the future. Build-up monthly the companies’ production report, local negotiations and revise with other areas the satisfaction surveys they fill at the check-out. Show less



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• Sales Executive

  • Jan 2012 - Nov 2014

  Create special discount rates for frequent customers that have a high volume and congress or social events groups. Give maintenance to the actual clients by assuring their satisfaction in the service received. Constantly search for new clients. Be aware of the special events and activities developed in town and the companies, to focus on the clients that will bring more volume on the future. Strategic planning of sales and marketing. Quote, organize and plan for meetings and events in the 3 meeting rooms available in the hotel with total capacity of 210 people, income reports, and billing, being the person in charge on this area with personnel in charge, in addition to the coordination of events for the top companies contacts. Build-up monthly the companies’ production report, to assure the correct sales strategy for each of them. Fill the Rate Formal Proposal for global companies. Do local negotiations by visiting the companies and the employees in charge of the hospitality agreements. Load the rates in the Global Distribution Systems, and the companies’ reservation systems if requested. Relationship and rate control with the national and international Online Travel Agencies. Creation of groups SRP’s, block inventory, master accounts and instructions for the correct management of them. Maintenance of group chart. Telemarketing. Sales trips (blitz) to most important national destinations of demand. Credit forms facilitation for the company that request the service. Billing. Show less

• Front Desk Agent

  • Aug 2010 - Jan 2012

  Phone attention for reservations, requests, complaints and communication with other hotel areas or rooms. Receive and greet the guests that arrive with or without reservation, and do their check-in, open them vouchers or charge their stay, as preferred. Room assignment by attending the guest preferences or as requested on their loyalty program membership. Personalized attention of guests and complains. Organize the city transportation schedule (free service offered). Check-out guests, billing them or the company if credit is authorized. Build-up the daily income report, and the future occupation statistics, for the correct room block, minimums and maximum stays, groups acceptance and proposition of convenient rates. Currency exchange. Take and complete online, phone or direct reservations and walk-in assistance. Show less



Mayan Palace Golf & Resort (Riviera Maya)

• Front Desk Agent

  • Oct 2009 - Dec 2009

  Check-in and check-out of guests, opening bills, credit card and cash payments. Currency exchange. / Registro de entrada y salida de huéspedes, asignación de habitaciones, información de los servicios con los que cuenta el hotel, así como información local.Atención personalizada a los requerimientos del huésped.Manejo de caja y cambio de divisas.Recepción y atención a quejas y/o problemas.Auditoría nocturna.

• Concierge

  • Jul 2009 - Sep 2009

  Personalized attention to guests; restaurant and events reservations, lost and found, ground transportation from and to the airport. Special attention to VIP guests arranging special amenities for the rooms and any other special request during their stay. Attention to accidents occurred in the hotel and follow up with the resort doctor. Weather reports and Civil Protection warnings for meteorological alerts, for guests information and anticipated warning. Provide local places information for activities and recreation, car rental, etc. / Atención personalizada a huéspedes y sus requerimientos.Reservaciones en restaurantes, sitios turísticos y/o eventos especiales.Objetos pérdidos y paquetería.Manejo de la agenda de transportación.Conocimiento e información de las actividades y lugares dentro del hotel y en la zona.Atención y seguimiento a accidentes ocurridos en el hotel (hacer el reporte correspondiente, canalizarlo al médico para su evaluación y estar al pendiente de la recuperación del huésped).Atención especial a huéspedes VIP, entre otras. Show less