Experience

Ron Matusalem

• Spain
• Wine & Spirits
• 1 - 100 Employee

• Senior Logistics and Customer Service Coordinator

  • Feb 2021 - Present

• Customer Service Coordinator

  • Aug 2016 - Feb 2021

  - Order and logistics services management.- Address situations and solve complex problems for customer satisfaction.- Maintain excellent communication and effective relationships with the various areas, outsourced vendors for local and international operations in favor of customer experience.- Monitor quality of service and offer feedback for continuous improvement.- Accounts receivables, credit and surety management. - Analytics, data compilation and reconciliation, intercompany documentation control.- Claims and Complaints resolution.- Knowledge of commercial and QA international normative for F&B, POS (On trade- Off trade).- Budgeting and costing structures- KPI´S.



Organización de Estados Iberoamericanos -OEI-

• Spain
• Education Administration Programs
• 500 - 600 Employee

• General Projects Assistance

  • Apr 2016 - Aug 2016

  -Assistance in execution and logistics of activities and results to the projects stipulated. - Manage authorization of expenses and administrative management of projects. - Request for goods and services related to the stages/ activities of the projects. - Coordination and support in logistics of educational,cultural activities and events. - Management of communication and information systems. - Structuring and editing of supporting documents (matrices, graphs, tables,oral presentations, reports, transcripts, referral documents, data recording) - Collaborate with budget reconciliations within the justification department.



Distribuidora Farmaceutica San Cosme SRL

• Santo Domingo, D.N

• Administrative Coordinator - General Adminitration

  • Jul 2012 - Feb 2016

  -Works within the internal and external parties in order to initiate and run projects, new businesses. -Schedule coordination and activities, place order for suppliers and third parties services, track the possible progress, results and benefits. -Structure reports for products and services developments. -Constantly feedback action. -Works within the internal and external parties in order to initiate and run projects, new businesses. -Schedule coordination and activities, place order for suppliers and third parties services, track the possible progress, results and benefits. -Structure reports for products and services developments. -Constantly feedback action.



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Error Handler - FACT support - Damco Dominicana (Maersk Logistic Dominicna) / Aeropag Logitstics

  • Aug 2012 - Nov 2012

  -SAP Billing (handling and improvement of purchase and sales orders).-Cleaning reports and operational errors of SAP (Business Data Warehouse).- Coordination and implementation of SAP solutions. -Management of ICB ( Intercompany Billing )

• Coordinadora SCM Damco Dominicana (Maersk Logistic Dominicana) / Aeropag Logitstics

  • Feb 2012 - Sep 2012

  -Handle Supply Chain Mannagement account shipments.-Contant comunications with customer.-Handling documentation.-Freight negotiations with carriers, air shipment companies, customer.-Billing and quotation process.



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sales / Operations Coordinator - Damco Dominicana (Maersk Logistics)

  • Aug 2009 - Oct 2011

  -Request and send quotes and monitor customers. -Experience in Telesales. -Support to external vendors· -Creating clients or entities in Single Customer View ( SCV) and OMADA· - Sales and marketing freight , cargo insurance and customs arrangements · -Coordination of worldwide maritime and air freight shipments.· -Create, coordinate and track shipments, handle files, data, history, clients and commodity information.· -Request and send quotes and monitor customers. -Experience in Telesales. -Support to external vendors· -Creating clients or entities in Single Customer View ( SCV) and OMADA· - Sales and marketing freight , cargo insurance and customs arrangements · -Coordination of worldwide maritime and air freight shipments.· -Create, coordinate and track shipments, handle files, data, history, clients and commodity information.·