Lorelei Thomas
Customer Service Supervisor at Zircar Ceramics- Claim this Profile
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Experience
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Zircar Ceramics
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Glass, Ceramics and Concrete Manufacturing
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1 - 100 Employee
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Customer Service Supervisor
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Feb 2022 - Present
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PDI
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Account Specialist , Contract Manufacturing
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Jan 2021 - Feb 2022
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Sales Coordinator
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Mar 2019 - Jan 2021
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Solix Inc.
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United States
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Business Consulting and Services
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200 - 300 Employee
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Case Management PIA
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2016 - 2018
Review and analyze complex data to assess grant applications for completeness, while ensuring compliance with FCC rules and regulations. • Earned top production awards and team MVP • Provide program execution, regulatory compliance and white glove customer care • Certify that only eligible entities and services are funded • Assisted in training best practices to new hires and peers Review and analyze complex data to assess grant applications for completeness, while ensuring compliance with FCC rules and regulations. • Earned top production awards and team MVP • Provide program execution, regulatory compliance and white glove customer care • Certify that only eligible entities and services are funded • Assisted in training best practices to new hires and peers
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TOTALogistix, Inc.
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Client Services / Freight Services Manager
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2013 - 2016
Managed positive customer and carrier relations while negotiating rates with an eye on maximizing margins • Managed a small team to analyze transportation activity while focusing on saving money and reducing transportation costs during the audit process • Created customized freight solutions to meet customer needs, including truckload, LTL, air freight, expedites, intermodal, protect from freeze, special handling and temp control • Provided exemplary customer service to customer base and partner carriers Show less
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Maxell Corporation of America
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Sales Operations/Purchasing Supervisor
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1992 - 2013
Managed purchasing activities to control costs, develop and manage supplier relationships, encourage innovation, fulfill business requirements and diversify the supply chain. • Established and maintained strong ethical relationships with world class suppliers • Interacted with vendors and field operations to resolve issues such as order quantity, quality, and on-time delivery • Prepared purchase orders (PO’s) and request for quotes (RFQ’s) • Reviewed vendor quotes and negotiated best price with vendors • Established new vendor relationships as required to meet project needs • Expedited orders as required to maintain on-time order delivery • Reviewed and completed stock transfers from warehouse to warehouse to optimize shipping for operational efficiency • Supported cross functional partnership with Product Management, Quality Assurance, Marketing and Sales on quality specifications, promotions, new product introductions, and required inventory to support initiatives • Reported directly to the Vice President of Operations Sales Support Coordinator Managed high quality customer interaction, incoming sales orders, order entry and order routing, daily and weekly sales reports for product sales, item and inventory management and monitored item stock levels at the warehouse. Supported the sales force with general operations to help them reach weekly, monthly and quarterly sales quotas. Provided general support at trade shows. Show less
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Manager Sales Administration
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Aug 1979 - Oct 1992
Built strong relationships with independent dealers, as well as national accounts through timely reaction to their needs. • Supervised sales operations and administration of sales in excess of $100 million • Initiated monthly performance reports with in-house and field sales personnel resulting in more clearly defined result analysis and cultivation of new business • Initiated repair policy to reduce returns resulting in a 40% reduction of return merchandise • Served as a business adviser to the MIS Manager in the design and implementation of an upgraded order entry system resulting in a more efficient processing and reporting system Show less
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Education
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Lodi High School
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Taylor Business Institute
Business management, Business