Experience

Various online and print publications

• Writing and Editing
• 200 - 300 Employee

• Freelance writer and translator

  • Sep 2010 - Present

  I worked on a regular basis as a online content provider for various customers and online sites such as Helium and Constant Content I worked on a regular basis as a online content provider for various customers and online sites such as Helium and Constant Content



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2017 - Jul 2017

  I worked as a customer care representative assisting customers by telephone on an assurance project I worked as a customer care representative assisting customers by telephone on an assurance project



SupportSave Solutions, Inc.

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Customer Service Representative

  • Sep 2015 - Oct 2016

  I worked as a customer care representative for a retail site assisting customers with post-order related issues I worked as a customer care representative for a retail site assisting customers with post-order related issues



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2012 - Nov 2013

  • Communicate with customers by mail in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. • Refer unresolved customer grievances to designated departments for further investigation. • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. •Open customer accounts by recording account information. •Maintain customer records by updating account information. • I met customers' demands • I addressed difficult situations in such as way to assuage conflict and solve the clients' complaints • I exuded great professionalism and a client-oriented attitude Show less



Various schools

• English Teacher

  • Sep 2002 - Sep 2011

  Teacher in classes with mixed abilities. Active involvement in decisions regarding the curriculum and an appropriate learning environment I taught classes with mixed abilities. I got involved in school parterships such as Socrates Comenius Project Roots. I worked with children for language contests and different shows. I attended field-related seminars or workshops on teaching techniques. Teacher in classes with mixed abilities. Active involvement in decisions regarding the curriculum and an appropriate learning environment I taught classes with mixed abilities. I got involved in school parterships such as Socrates Comenius Project Roots. I worked with children for language contests and different shows. I attended field-related seminars or workshops on teaching techniques.