Experience

Frontline Image Ltd

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Quality Control

  • Jul 2016 - Present



Amazon Advertising Community

• United States
• Advertising Services
• 500 - 600 Employee

• Senior Customer Service Representative

  • Oct 2015 - Jun 2016



Comdata it

• Rome italiy

• Call Center Supervisor

  • Sep 2013 - Oct 2015

  Assisting in the formulation of targets for individuals and teams. Hiring and onboarding new employees . Answering questions from staff and providing guidance and feedback. Anticipate escalation and take over calls when needed. Keep management informed on issues and problems. Prepare monthly/annual results and performance reports. Assisting in the formulation of targets for individuals and teams. Hiring and onboarding new employees . Answering questions from staff and providing guidance and feedback. Anticipate escalation and take over calls when needed. Keep management informed on issues and problems. Prepare monthly/annual results and performance reports.



Comdata

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Advisor

  • May 2011 - Aug 2013

  Answering telephone inquiries, emails or faxes and responsibility for resolving customer and cardholder requests to ensure satisfaction and retention. Providing courteous, timely, and effective customer service. Answering telephone inquiries, emails or faxes and responsibility for resolving customer and cardholder requests to ensure satisfaction and retention. Providing courteous, timely, and effective customer service.