Experience

WEX Fleet One

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2016 - Present

  Process card transactions Dispatch plus checks Inbound calls Emails Process card transactions Dispatch plus checks Inbound calls Emails



Journeys

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Apr 2016

  Handle Coverse.com phone orders - Handle payments - Transfers - Create converse.com member registry Handle Coverse.com phone orders - Handle payments - Transfers - Create converse.com member registry



GLOBAL INTERACTIVE SERVICES

• Outbound Telemarketer

  • Jun 2015 - Oct 2015

  - Handled outbound calls on a day to day basis - Updated customers subscriptions - Surveys for market research - Handled outbound calls on a day to day basis - Updated customers subscriptions - Surveys for market research



TENNESSE HEALTH CONECTIONS

• Customer Service Representative

  • Nov 2014 - May 2015

  Handled inbound calls on the day to day basis. -Assist clients with Tenncare insurance plans -Update information for new and exsisting customers - Provide clients with the tools for appeals and renewals Handled inbound calls on the day to day basis. -Assist clients with Tenncare insurance plans -Update information for new and exsisting customers - Provide clients with the tools for appeals and renewals



Sutherland Global Services

• Technical Support

  • Jan 2014 - Oct 2014

  Handled inbound calls on the day to day basis. - Assisted customers with technical issues regarding residential services such as cable, phone, and internet service. - Conduct analysis and troubleshooting via telephone for customers with DSL and Dial-up Internet services- Work with outside vendors and affiliated groups to troubleshoot and restore customer Internet services. - Provide clients support by resolving their technical issues via email, phone and other electronic medium. - Assisted customers with the manual reboot and reset process for equipment such as DVR box, modem, remote control ect. - Responsible for scheduling technician dispatch, and placing orders for equpment to be replace or shipped out. - Followed all appropriate troubleshooting steps and advise customers of self-service options to ensure first call resolution. Show less



IPower Media Group

• Customer Service/Sales Representative

  • Sep 2013 - Jan 2014

  Worked from home receiving inbound calls - Walked all applicants through an applicant screening and verification process. - Interviewed applicants for advertising and marketing position working for fortune 500 companies. - Sold training materials and responsible for processing all payments. Worked from home receiving inbound calls - Walked all applicants through an applicant screening and verification process. - Interviewed applicants for advertising and marketing position working for fortune 500 companies. - Sold training materials and responsible for processing all payments.



Market Strategies

• Telemarketer

  • Jul 2011 - Oct 2013

  · Outbound calls· Utilized database to update and note progress account.· Conducting national market research surveys regarding clients current electric or cable company. · Outbound calls· Utilized database to update and note progress account.· Conducting national market research surveys regarding clients current electric or cable company.