Experience

MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Technical Business Analyst

  • Oct 2022 - Present

  • Led and provided guidance for the development team throughout the Software Development Life Cycle. • Collected, analyzed and documented business requirements from various stakeholders and translated them into technical specifications for development teams. • Developed user stories and acceptance criteria and administered user acceptance testing to achieve smooth transitions during installations of new products. • Created technical documentation, including BRD, FRD, user manuals and system documentation, to ensure that technical solutions can be easily understood and maintained. • Conducted technical analysis of existing systems, processes and technologies to identify gaps and areas for improvement. • Identified needed business improvements and determined appropriate systems required to implement solutions. • Worked closely with stakeholders, including business users, developers, and project managers, to ensure that technical solutions meet their needs and expectations. • Facilitated discussions using visual analysis techniques to clarify the scope of the product or solution. Key Achievements: • Enhanced interfaces to promote better functionality for users with disability. • Developed solution scope and document to integrate all Customer Self Service Channels to ServiceNow thereby improving overall customer life-cycle management and experience. Show less



Jireh Technologies Limited

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Analyst

  • Jan 2022 - Sep 2022

  • Mentored and communicated with team members to develop and release an increment – and ensuring there is a clear establishment of what can be released within what timeframe. • Developed test strategy, test scenarios, test cases for System integration testing and User Acceptance testing. • Assisted in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts. • Translated customer requirements into written use cases. • Analyzed performance metrics to identify opportunities to increase sales. • Conducted ‘’as is’’ and ‘’to be’’ for process optimization in the organization. • Delivered BRDs and PRDs with prioritized features and corresponding justification. • Managed issues, risks, dependencies and assumptions in a project. Key Achievements: • Used the RAID log to mitigate every risk and dependencies in our projects. • Streamlined QA Process to increase efficiency and reduce new project rollout time by two weeks. • Developed a robust KPI Dashboard for management’s appraisal. • Developed a Business Process flow and SOP for the organisation to improve business efficiencies by 25%. Show less



MTS Digitals

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• • May 2017 - Dec 2021

  • Created clear, concise documentation that outlines business requirements and proposed solutions, including functional and technical specifications, user stories, and acceptance criteria.• Conducted analysis of business processes and systems to identify areas for improvement.• Acted as a liaison between stakeholders, including end-users, clients, management, and technical staff, to ensure that everyone involved understands the requirements and proposed solutions.• Managed projects from start to finish, including project planning, risk management, and stakeholder communication.• Worked with development and quality assurance teams to ensure that proposed solutions meet requirements and work as expected.• Provided training and support to end-users on new systems or processes, including troubleshooting and issue resolution.Key Achievements:• Developed and maintained sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.• Identified a bottleneck generating 20% loss of revenue.• Conducted market analysis which resulted in a 25% increase in sales of our e-Commerce platforms. Show less

• • May 2016 - Apr 2017

  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and PHP coding.• Created highly responsive and scalable web applications for use in different industries and client environments.• Designed professional, user-friendly websites with clean codes for high-performance operations.• Validated third-party code to comply with internal standards and technical requirements.• Helped manage fast-paced software delivery model from within complex development ecosystem.• Coordinated concepts, libraries, and style guides for development team.• Created accessible web front-end user interface for new or existing databases with combination of HTML, SQL, and JavaScript.• Verified functioning of pages and applications by testing features after uploads.• Developed, designed, tested, and debugged applications from foundation to full production.• Tracked industry changes and integrated innovative techniques into creative web designs.• Developed and deployed successful e-commerce strategies into clients' websites.Key Achievements: • Conducted market analysis which resulted in a 25% increase in sales of an e-Commerce platform.• Increased UX scores by 40%. Accelerated load time by 22%. • Contributed to mobile app development for a 27% increase in eCommerce sales. • Trained over 20 staff members in internal website functions. Show less



ConSol Limited

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Information System Engineer

  • Jun 2012 - Jan 2013

  • Performed system-level troubleshooting, diagnosed issues, and implemented corrective actions at the Lagos State Command and Control Centre. • Maintained security, backup, and redundancy strategies. • Provided technical specifications and consulted to support call centre agents’ resolution of technical issues. • Evaluated and monitored system functionality to optimize performance. • Reported data analysis findings and test results to inform decision making. • Identified and corrected update issues with thorough testing of software patches and fixes. Show less