Experience

Maverick Concierge

• United States
• Hospitality
• 1 - 100 Employee

• Lead Concierge

  • Nov 2022 - Present

  providing expectational customer service and ensure the satisfaction of guests tenants. I serve as a point of contact and a source of information, offering personalized assistance and recommendations to enhance their experience. I am also responsible for maintaining a secure environment by monitoring access to the buildings, enforcing entry protocols , logging and placing packages, and verifying the identity of guest.

• Pool attendant/ pool guard

  • May 2022 - Present

  1. greeting all guests and residents of luxury buildings across bergen and Hudson county2. ensuring all rules are set in place for the safety and comfort of residents and guest3. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately, and follow up to ensure the guest's satisfaction.4. Identify and report defects throughout the pool and spa area, and immediately notify supervisors and concerned5. departments of hazards, injuries, equipment, or processes that negatively affect operations.Responsible for maintaining the cleanliness of the pool deck and facilities including straightening and stacking chairs7. Properly utilize performance feedback, recognition, training, and adherence to company policies, and legal requirements. Show less