Experience

THINK ESG LTD

• Hong Kong
• Business Consulting and Services
• 1 - 100 Employee

• Partner, Corporate Sustainability and ESG Advisory

  • Jan 2023 - Present

  • Combine strong business development and partnership skills with a solid ESG foundation – to foster and expand a network of excellent client relationships.• Drive the continued growth of THINK ESG’s business through selling and delivering world-class ESG reporting, consulting & advisory services and developing ESG solutions with strategic partners, to further advance HONG KONG ESG Club’s reputation.• Develop commercial strategies to pursue and win new business opportunities with high-potential clients aligned with THINK ESG’s global strategy.• Develop new client relationships and expand existing relationships by delivering strategic ESG consulting advice, excellent value, and quality service.• Utilize technical understanding to develop ESG proposals, including written content, pricing, and presentations.• Build, grow, and manage a high-performance team, serving as a leader and mentor to consultants. Identify emerging talent and work with them to reach their full potential; ensure rising stars are nurtured, developed and given new areas of responsibility.• Contribute significantly to key decisions, including the overall strategic direction of THINKS Group.• Support the growth and development of THINK Group’s corporate sustainability service area and actively collaborate with the Co-Founders. Show less

• Director of Business Development and Partnerships

  • Sep 2022 - Dec 2022

  Highlights:• Drove cross-selling of ESG solutions to existing Union Registrars’ key accounts with over 200 listed company clients.• Identified and cultivated over 10 new strategic ESG partners to drive mutual business growth via Hong Kong ESG Club.• Re-calibrated Hong Kong ESG Club’s strategic positioning with newly featured membership benefits to maximize its business development potential for THINKS Group and boosted corporate membership recruitment by 30%.Responsibilities:• Led business development for all existing ESG projects, products and solutions through new client acquisition, from lead generating, management consulting, to contract negotiations.• Facilitated company’s strategic development direction with the Management Team from an entrepreneurial perspective and identified the key focus areas, concrete milestones and detailed action plan for company’s long-term business development.• Revamped all Group’s portfolio materials and business proposals to better narrate company’s customer-centric vision, mission & deliverables towards the ESG industry.• Standardized all commercial & partnership agreements and digitalized the entire contract review & signature process for streamlining the ESG partnership experience. Show less



Culture4Good Consulting Limited

• Hong Kong
• Business Consulting and Services

• Founder & Chief Culture Architect

  • Jan 2022 - Present

  Highlights: • Established a culture transformation social business to inspire executive leaders & key decision makers from the commercial, social & education sectors or startups to transform the company culture to achieve sustainable development. • Recognized as one of Hong Kong’s Most Outstanding Service Awardees (HKMOS) in 2022. • Developed over 20 clients within 6 months from establishment (with over 90% client base from past network or referral). Responsibilities: • Assist executives in shaping the cultural identity of their companies, developing and implementing a company-wide strategy for culture management, and creating a vision for the company’s culture based on market research findings and industry best practices. • Develop and implement strategic business plans to promote the attainment of business objectives; ensure that the company has adequate and suitable resources to complete all operations. • Directly manage large, high-profile customer accounts, and establish and develop sustainable, long-term business relations with them through sales meetings and interactions to ensure delivery of a quality opportunity pipeline. • Provide strategic consulting on executive coaching, strategic planning, team building, career consulting, life advising, relationship coaching, parenting consultation, etc. • Responsible for strategic development modeling, financial budgeting, customer experience journey design and operations management from client-prospecting, proposal-pitching, contracting, consulting, post-administrative follow-up, etc. Show less



Catalyst 2030

• Non-profit Organizations
• 1 - 100 Employee

• Member (Hong Kong Chapter)

  • Feb 2023 - Present

  Sign-up your FREE Catalyst 2030 Membership TODAY: https://catalyst2030.net/catalyst-2030-membership/ Joining Catalyst 2030 provides social innovators who share a deep sense of urgency to solve this century’s growing human and environmental crisis with the opportunity to find each other, build relationships and co-create solutions to these challenges. Mission: Catalysing collaboration across sectors to unleash our collective potential for global systems change. Vision: A world where we achieve the SDGs by 2030 through an unprecedented mobilisation of social entrepreneurs, partners and resources Values: - People and nature at the centre - Co-creative mindset - Collaborative leadership - Humble audacity - Spirit of generosity Show less



West Kowloon Cultural District Authority

• Hong Kong
• Museums
• 200 - 300 Employee

• Xique Centre Guided Tour Docent

  • Dec 2020 - Present

  • Lead guided tours for the public and groups in Xiqu Centre to promote knowledge of xiqu and architectural characteristics of the building, including people of all ages and people with disabilities. • Attend training sessions, on-site rehearsals, briefings of work meetings with the Authority. • Lead guided tours for the public and groups in Xiqu Centre to promote knowledge of xiqu and architectural characteristics of the building, including people of all ages and people with disabilities. • Attend training sessions, on-site rehearsals, briefings of work meetings with the Authority.



Leisure and Cultural Services Department (LCSD), Hong Kong SAR Government

• Hong Kong
• Recreational Facilities
• 200 - 300 Employee

• Friends of Heritage（文物之友）, Antiquities & Monuments Office

  • Oct 2009 - Present

  • In 2009, I extended my monument docent service to AMO as a “Friends of Heritage”, touring secondary & tertiary institutions, elderly groups and NGOs the Central Heritage Trail; which showcases Hong Kong landmarks such as The Cenotaph, Statue Square, Old Supreme Court, Former French Mission Building, St. John's Cathedral, etc. Indeed it was an encouraging experience to illustrate how drastic Central District has evolved yet remaining as the heart of Hong Kong over the past 175 years.

• Museum Docent – Dr. Sun Yat-Sen Museum

  • Dec 2006 - Present

  • Guided > 150 tours for Dr. Sun Yat-sen Museum, Fireboat Alexander Grantham Gallery, HK Heritage Discovery Centre, Haw Par Mansion, Animated River of Wisdom, Government House, etc.• Besides promoting how Hong Kong’s unique colonial culture; bilingual education system; freedom of religion, speech and the press as an international financial & transportation hub, which nurtured many young and passionate patriots like Dr. Sun Yat-Sen; I also introduced the history and architectural features of the museum itself – Kom Tong Hall, which is a declared monument by the Antiquities & Monuments Office (AMO). Show less



Education For Good

• Hong Kong
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Project Consultant

  • Feb 2022 - May 2022

  Here, I facilitated evolving business strategy for public engagement projects across government, commercial, social, and educational sectors with concrete milestones, practical next steps, and team consensus. I provided consulting and expert advice on EFG website communication and social media marketing strategies, while leveraging testimonials and success stories to drive brand awareness and potential customer segment sales conversion. ➥ Conducted full-business analysis and derived EFG’s 3.0 business model rebranding for the management team reference as part of 10th-anniversary development and beyond. ➥ Improved customer experience across all touchpoints by recommending on-site post-workshop coaching tips. ➥ Increased engagement, retention, and satisfaction of the internal team by establishing and promoting a positive work environment. ➥ Recognized for leading and completing complex projects within strict timely, budgetary, and scope constraints. Show less



Alan Chan Design Company

• Hong Kong
• Design Services
• 1 - 100 Employee

• Exhibition Project and Floor Manager, Gallery 27

  • Jan 2022 - Feb 2022

  • Design and enforce a framework for managing, monitoring and improving for all matters relating to Visitor Relations and or ‘Guest Engagement’ • Coordinate activity on pre-exhibition planning, booking promotion, welcome experience, visitor wayfinding, internal ambassador communications, concierge service and VIP/Grp Tour delivery style and quality. • Draft procedures and ambassador training content to continuously improve visitor experience and exploration of the full public offer. • Assist developing/preparing training material for ambassadors and facilitate training • Manage exhibition floor, including, program rundown, visitor enquiry/complaints, ambassador rostering, crowd control, etc. Show less



Autopilot Leadership Lab

• China
• Business Consulting and Services
• 1 - 100 Employee

• Corporate Culture Architect

  • Apr 2020 - Dec 2021

  In this role, I developed and implemented Hong Kong market business strategies in close collaboration with other HK account managers. I supported Autopilot Leadership Lab’s growth and Hong Kong market portfolios’ expansion by identifying new business opportunities. I also followed-up on existing participants and customers to ensure successful individual and organizational culture transformation. Additionally, I coordinated and facilitated introductory sessions and workshop segments to deliver exceptional experience and services. ➥ Provided consulting to new customers referred from the existing Autopilot Leadership C-suite ecosystem of over 800 executives across 120+ companies worldwide. ➥ Assisted the Autopilot Leadership community leader with the execution of community strategy to win new business opportunities. Show less



LKK Health Products Group Ltd.

• Hong Kong
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Assistant Manager, Autopilot Leadership Lab

  • Dec 2016 - Apr 2020

  Here, I cultivated and nurtured strong relations with external customers, partners, vendor partners, and internal subject matter experts for product/program development and identification of improvement opportunities. ➥ Supported the development of standards, processes, and templates to produce consistent, quality instructional materials. ➥ Planned, organized, and delivered facilitated learning and strategic workshops to external customers. ➥ Assisted in managing the digital product/program development process from the concept phase to the post-launch analysis phase. Show less



Plaza Premium Group

• China
• Hospitality
• 700 & Above Employee

• Assistant Business Development Manager

  • Jun 2015 - Dec 2016

  In this role, I prepared tender documents, proposals, and professional presentations for Expression of Interest (EOI) and Request for Proposals. I also liaised and interned with functional departments as well as airlines and airport authorities to ensure adequate management of group expansion projects from tender to pre-opening stage. ➥ Acknowledged for managing 75+ business proposals and tender opportunity market analysis within 18 months on a spectrum of premium hospitality services for Plaza Premium Group. ➥ Planned and delivered opportunity analysis on potential initiatives for the group, while interpreting customer, market, and competitor insights within B2B segments. Show less



Cathay Pacific

• Hong Kong
• Airlines and Aviation
• 700 & Above Employee

• Assistant Manager -- Regulatory & Facilitation, Customer Experience Team, Airport Headquarters Dept

  • Jun 2014 - Jun 2015

  In this role, I reviewed publications issued by governments worldwide related to travel-related regulatory requirements in airports; developed compliance policies and procedures to avoid CX/KA exposure to financial and legal risks.➥ Served as a focal point for CX/KA to ensure consistency and alignment with relevant measures, while communicating with government bodies, industry organizations, other airlines, and legal advisers to meet CX’s interests and requirements.➥ Represented AHQ in inter-departmental committee and determined the strategic direction for compliance.➥ Established airport policies and procedures for alliance and bilateral partnerships, such as Oneworld and Codeshare. Show less

• Customer Relations Executive, Customer Relations Department, Marketing

  • Jul 2010 - Jun 2014

  ➥ Successfully managed case escalations and miscellaneous ad-hoc tasks, including over 3000 verbal and written customer feedback and appeal for litigation and service recovery effectively.➥ Prepared and submitted official replies on behalf of senior management to media, legal, medical, and other authorities.• 11/2012-04/2016: Department Representative, Local Staff Union• 06/2011: Co-Author, “Flying High with 38 Hearts of Gold” 《與38顆善心起飛》Book-launching Campaign• 08-11/2010: Member – Blue Ocean Strategic Team, Cathay Pacific Loyalty Programme Show less

• Customer Services Officer, Customer Services Landside, Airports Department

  • Dec 2006 - Jul 2010

  ➥ Won the Customer Service Excellence Award, Hong Kong International Airport for delivering exceptional experience and service.➥ Received the Diamond Award Winner, HKIA Heart Programme, Cathay Pacific Airways for exceeding expectations.• 09/2007-07/2010: Representative, HKIA Staff Consultative Committee, CA Team-General Staff• 08/2009: Talent, CX “Meet The Team” (MTT) Marketing Campaign• 06/2009: Co-Author, “HKIA Ground Diary” 《香港機場地勤手記》Book-launching Campaign• 02/2009: Delegate, UNICEF x CX Change For Good (CFG) Staff Field Trip to Northern Thailand• 12/2008: Delegate, Xiamen Corporate Visit Tour, Swire Hong Kong Staff Association – Visited Taikoo(Xiamen) Aircraft Engineering Co. Ltd. [TAECO] & Swire Coca-Cola Beverages Xiamen Ltd.• 12/2006-03/2010: Customer Services Officer – Customer Airlines Team Show less



HKU Graduates Association

• Hong Kong

• Chief Program Manager – Confucius Carnival 2011 Organizing Committee

  • Oct 2010 - Jan 2011

  - Throughout the 3-month launch window, I channeled work among 8 taskforces; liaised with media agency on banner & leaflet production; drafted action plan, on-site checklist & technical rundown, etc. - Throughout the 3-month launch window, I channeled work among 8 taskforces; liaised with media agency on banner & leaflet production; drafted action plan, on-site checklist & technical rundown, etc.



The University of Hong Kong

• Hong Kong
• Higher Education
• 700 & Above Employee

• Clerical Assistant, China Affairs Office (CAO)

  • Aug 2005 - Nov 2006

  • Live Putonghua translation for a 3 hr-seminar on Housing, Real Estate, Urban Planning and Environmental policies of the HKSAR Government to Jiang-su professionals • Generate contact lists and reply enquiries from information gathered in world-tour on postgraduate programmes • Live Putonghua translation for a 3 hr-seminar on Housing, Real Estate, Urban Planning and Environmental policies of the HKSAR Government to Jiang-su professionals • Generate contact lists and reply enquiries from information gathered in world-tour on postgraduate programmes



AIA

• Hong Kong
• Insurance
• 700 & Above Employee

• Financial Planner

  • Aug 2005 - Aug 2006

  • Attend Insurance Intermediaries Qualifying Examination (IIQE) Paper 1,3,5 and various training modules on image establishment, trust-building, need recognition, concept-passing techniques • Update latest global market trends and financial products through fund seminars regularly • Established foundation knowledge in insurance, saving management, investment & retirement planning • Attend Insurance Intermediaries Qualifying Examination (IIQE) Paper 1,3,5 and various training modules on image establishment, trust-building, need recognition, concept-passing techniques • Update latest global market trends and financial products through fund seminars regularly • Established foundation knowledge in insurance, saving management, investment & retirement planning