Experience

Biz Autopilot, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Founder

  • Aug 2016 - Present

  Hello, I am Lora Jackson. I am a total Process Nerd 🤓. I help founders of growing companies optimize their operating systems, processes and teams so they can free up time to profitably scale. I show you how to integrate simple systems and processes for client services and hiring without the tech frustrations or overwhelming operational details. This allows you to serve more clients and build a high-performing team without working your tail off. The OUTCOMES you get are: - Optimized Processes: A clear and simple client delivery, which will enable you to serve more clients consistently and turn them into raving fans. - A Self-Managed Team of Top Performers: Consistent hiring and onboarding, so that you can build a team of top performers to support your growth. - A Process-Driven Philosophy: A process-driven organizational culture that empowers a self-managed team to run your business for you. WHO I WORK WITH: Founders, entrepreneurs and business owners of growing companies who love systems and processes. You are ready to grow to the next level but you are in the midst of growth: - Pulled in a million directions, overwhelmed, stressed and burned out - You started a business to get more freedom but instead you’ve lost it - From simplifying, you end up adding more to your business - You are no longer running your business, the business is running you I've helped entrepreneurs in: - Real estate, travel & hospitality - Digital marketing, media buying, e-commerce - Coaching & Consulting experts - Academic institutions MORE ABOUT ME: - My motto in business: Avoid the mundane, focus on the meaningful - If you’re decisive, fearless, take action, and you don’t complain - we’ll get along - I nerd out on Zapier, Trello, Trainual, Process Street 🤓 - My work is powered by the Chili Peppers, Foo Fighters, Kendrick Lamar 🙌 Want to talk? Message me or check out www.processnerd.nyc Show less



Pub Ocean

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Director Of Operations

  • Jul 2018 - Oct 2019

  Pub Ocean is a venture-backed technology company that makes digital publishing profitable. Their mission is to provide publishers with the toolkit to automate and simplify audience development and ad operations, ultimately creating better content and building more sustainable companies. Pub Ocean was acquired by Perion Network Ltd., (NASDAQ: PERI). At Pub Ocean, I oversaw company operations and hiring efforts to create overall company efficiency and effectiveness while attracting top talent. Key outcomes: - Optimized operational systems and processes - Created digital assets in the form of policies, SOPs, an Operations Playbook - Designed and implemented an HR system that helped attract, hire, onboard, and engage top-performers - Guided remote teams on an ongoing basis to align individual and company goals - Created a project management system that helped team members set, track and account for quarterly goals Show less



Roam International, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Chief of Operations Consultant

  • Nov 2015 - Apr 2016

  Roam is an international network of coliving spaces for remote workers. Key outcomes of supporting Roam: - Helped grow operations from NYC HQ to Bali and Miami - Created a consistent, replicable process to open new properties - during my time at Roam, I helped launch their first two new locations in Bali, Indonesia and Miami, FL while setting up their HQ office in New York City - Implemented systems and processes to run its global operations efficiently - Developed the company Operations Playbook to create consistent operational processes and make opening new locations easy to replicate - Crafted organizational Standards of Operations for local teams to ensure consistent customer experience across different locations globally - Oversaw remote teams in Bali and Miami to ensure efficiency and consistency in their day-to-day work Key skills developed: - Engaging remote teams across different time zones and navigating cultural differences has strengthened my ability to manage remote teams effectively Show less



Co-Liv

• France
• Real Estate
• 1 - 100 Employee

• Chief of Operations Consultant

  • Apr 2014 - Oct 2015

  Pure House is a network of coliving spaces for entrepreneurs and creatives based in Brooklyn, NY. Key outcomes of supporting Pure House: - Designed and implemented the entire customer experience from selecting new members, to the welcome process and ongoing support - Oversaw the creation and implementation of operational processes and internal workflows to run everyday work efficiently - Guided the documentation of day-to-day processes - Coordinated a remote team to ensure a consistent customer experience while overseeing the financial well-being of the company - Advised the founder on strategies to refine the customers’ experiences while innovating within the traditional real estate industry Show less



Ignite Good

• United States
• Civic and Social Organizations

• Production Management Consultant

  • Mar 2014 - Jun 2014

  Ignite Good teaches change makers and civic justice organizers how to tell their stories in powerful ways to inspire positive action and community organizing while winning like-minded allies. Ignite Good creates effective storytellers in partnership with the Huffington Post by running events in Philadelphia and Los Angeles. I oversaw the event planning and production of 2 events on community organizing and storytelling - Ignition LA '14 and Ignition Philly '14. I documented the entire production process and event experience into a production manual for future replication. This experience has solidified my abilities in designing and documenting day-to-day organizational processes that contribute to work efficiencies while ensuring consistent experiences. Show less



Goodnik

• Information Technology & Services

• Program Director (Consulting Contract)

  • Aug 2013 - Mar 2014

  Goodnik helps New York-based social entrepreneurs with access to affordable startup resources through co-working partnerships and a mentorship program. This experience introduced me to some of the common challenges of startup companies. - I designed and implemented the membership experience from selecting new members to meeting their ongoing startup needs - I created frameworks to address operational inefficiencies As a result of my work members were able to get access to affordable or free co-working spaces while connecting with mentors to help them grow their businesses. Show less



StartingBloc

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Fellowship Director

  • Jan 2012 - Jun 2013

  StartingBloc is a global community of leaders and social entrepreneurs doing mission-driven work to create long-term social impact. As the Fellowship Director I engaged a global community of 2000+ social impact leaders, innovators and entrepreneurs. Key outcomes of my work include: - Creating systems and processes for Institute planning and implementation - Successfully producing 5 Institutes for Social Innovation (each training close to 100 entrepreneurs) - Creating recruitment and admissions systems for new fellows that led to organizational consistency and efficiencies - Designing consistent processes that helped recruit, train, and manage remote global teams of volunteers My remote teams helped me plan and produce each Institute for Social Innovation, which has consistently attracted the brightest mission-driven leaders globally while offering them a memorable experience with life-long connections. StartingBloc Fellows have started companies together, served on advisory committees at the White House, and created companies featured at the Super Bowl. Serving this inspiring community has strengthened my work in creating operational consistencies while solidifying my commitment to serve leaders who take risks and drive positive impact. Show less



Maryland State Senate

• Washington DC

• Assistant to MD State Senator

  • Sep 2011 - Dec 2011

  As the Assistant to a State Senator from the 21st District of Maryland, I managed a senator's heavy daily schedule to ensure smooth meetings, fundraisers and events. The key outcome of working in a high-pressure role like this was to ensure the Senator was always at the right place at the right time with the right resources. This was where organization and systems were key in achieving this goal daily. I scheduled and coordinated hundreds of meetings and phone calls with representatives of the MD State and US Senate, House of Representatives, and the White House. I oversaw domestic and international travel while working with the Chief of Staff on financial and legislative operations. Government entities are not the most efficient but this was an excellent opportunity for me to change that in my specific role supporting a State Senator. While I loved the high-pressure and exciting experiences, I knew I could use these operational skills to benefit the private sector. So I did with my next professional adventure. Show less



ThinkImpact

• Higher Education
• 1 - 100 Employee

• Innovation Institute Scholar (Summer Program)

  • Jun 2011 - Aug 2011

  ThinkImpact brings students and community members together to innovate in developing countries by working with real enterprises to tackle problems on the ground. This was my first entrepreneurial experience. It helped me tremendously, as I learned a lot about the importance of humility, local culture, context and dynamics in collaborating with people from different countries. I successfully applied these first lessons later on when I started managing remote global teams at StartingBloc and Roam. This was my first experience recruiting entrepreneurial individuals and facilitating teams. I’ve learned very quickly how to identify people with potential. I discovered the risks of misaligned team goals in keeping your team together. This was my crash course in recruiting and facilitating a team on the ground while learning the importance of cultural nuances in a foreign country. Show less



International START Secretariat

• Washington, DC

• Program Assistant

  • Feb 2010 - Apr 2011

  START enhances scientific capacity in developing countries to inspire informed action on global environmental change. This was my first job after university. With my academic background in International Affairs, I wanted my work to make a difference in solving global challenges. As the only non-scientist in the organization, I used my organizational skills to coordinate my first international event - I helped plan an international Conference on Education, Capacity Building, and Climate Change in Tanzania, funded by the Open Society Institute. I oversaw international travel while coordinating logistics with over 120 forum participants from multiple countries in Africa and Europe. While my work contributed to bringing international scientists together to work on global environmental change, I wanted to have a bigger impact and try to solve global challenges in ways different from foreign aid work. This was how I jumped into the world of entrepreneurship. Show less