Experience

FleetPartners NZ

• New Zealand
• Financial Services
• 1 - 100 Employee

• Customer Experience Manager

  • May 2022 - Present

• Process Capability Manager

  • Dec 2018 - Present

  We are New Zealand’s leading vehicle leasing and mobility solutions company, keeping kiwi businesses on the move. Owned by ASX-listed Eclipx Group, FleetPartners NZ has over 3,000 customers and over 25,000 vehicles on the road. We help companies of all sizes access the vehicles they need to operate their business. We take a digital and data-first approach to servicing our customers. Our powerful industry-leading Nitro platform gives our customers top insights on their fleet performance and vehicles. Find us at www.fleetpartners.co.nz.

• Relationship Manager, Business Direct (Lower North Island)

  • Apr 2016 - Dec 2018

• Sales Support Executive

  • Apr 2014 - Dec 2018

• Corporate Relationship Manager (Fixed Term Contract)

  • Nov 2014 - Jul 2015



Traveling the world

• United States
• Travel Arrangements
• 1 - 100 Employee

• Exploring South and Central America

  • Sep 2013 - Jan 2014



Gorenje d.d.

• Slovenia
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Key Account Support

  • Jan 2013 - Sep 2013

  Assisted National Account Managers with 200 key accounts; many of which required daily support from the officeManaged the transition of third party logistics suppliers including coordinating inventory stock takes at outgoing supplier, transport of goods in order of priority to new supplier and systems change over from old to new supplierWorked closely with new third party logistics supplier to customize all systems to work in sync with each other, including transmitting of data through EDI, bulk upload of information into supplier systems and change-over of SAP parameters to align with supplier systemsActed as senior member of Sales Support Team to coordinate two team members and delegate tasks accordingly to meet required deadlinesFormulated and analysed reports which highlighted key account activity, sales out data, and stock movement data on a daily basis



Jarden Consumer Solutions

• Manufacturing
• 300 - 400 Employee

• Sales Support and Logistics Coordinator

  • Sep 2010 - Dec 2012

  Managed forecasting systems for key accounts for both domestic and Export markets on purpose built software in line with company requirementsConducted monthly visits with key accounts to manage/update forecasts to ensure stock availability always met customer requirementsCoordinated orders for both Domestic and Export customers ensuring individual, legal, technical and invoicing requirements were met at all timesImplemented systems at warehouse level to minimise the risk for errors as well as eliminated the cost associated with such errorsConstructed a report to show the varying cost of warehouse and distribution costs for each product for each customer by analysing 6-monthly rolling data to calculate the added cost to each product/customer. This allows National Account Managers to apply an exact distribution and warehouse cost to the product rather than an average cost, increasing profit margin across many product linesManaged end of line/seasonal returns as well as warranty based/defective returns ensuring all criteria is met in the process to minimise rate of lossEnsured daily contact with key accounts was made, particularly in peak/promotional times to manage stock levels and ensure key placement of our product at all timesCommunicated effectively on a regular basis to customers in Multiple countries throughout Europe, Africa and the Middle EastProduced weekly reports that analyse end of line/seasonal returns and manage the provision/forecast associated with each lineProduced monthly reports which help to manage inbound containers as well as reports for financial analysis associated to stockWorked closely with teams in US, France and Spain to manage accounts, stock holdings, stock transfers and forecasts



Promotional Source Limited

• United Kingdom
• Events Services

• Sales & Marketing Coordinator

  • Jan 2007 - May 2010

  Assisted with the on-going Marketing programme, including creating customer accounts, designing and distributing Newsletters and specials (both email and hard copy), sales presentations and specialsAssisted the Directors with the marketing of slow moving products and end of lines including mass mail outs, targeted marketing and working with clients to sell these products in bulk lotsCarried out the training of sales and administration staff to ensure all company standards were metGreeted guests, determining and filtering their reasons for being there, and would ensure their needs were metHelped to manage the Showroom including inventory, labelling, merchandising, and presenting the range to clientsWebsite management: oversaw the development and upkeep of Website which saw traffic to the site increaseAssisted with the set up and management of trade shows, which involved presenting the range of new merchandise to clients, and potential clientsProcessed orders, and organised samples ensuring effective and timely delivery to customers