Experience

CrannMed

• Ireland
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Office Manager

  • Nov 2021 - Present



The Burren Perfumery Ltd.

• Ireland
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Office & Personnel Mgr

  • May 2019 - Jun 2021



BSI

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Snr Sales Support

  • Sep 2015 - Dec 2018

  •Acting as the key point of contact between BSI and its clients. •Staying up-to-date with both BSI and our client’s products and services. Identifying and recommending areas of improvement to our client’s. •Drafting and issuing quotes, proposals and tender documents. Working across various internal teams and departments i.e. consultants, sales team, quality, finance and legal to compile the relevant product and service information, pricing strategies, Non-Disclosure Agreements, supply agreements… •Liaising with clients on order status and other related client queries. Investigating and working with the appropriate departments on resolving any client issues. •Processing orders and following up on purchase orders, maintaining all activity in the CRM system. •Resolving any client queries or issues promptly via email, phone and face to face where required. •Liaising with the finance team, consultants and sales team with month end invoicing activities. •Manage consultants schedule daily and allocate projects accordingly. •Communicate to the Head of Professional Services and Senior Management where required on any major clients issues or concerns that may arise. •Ensure changes in client requirements is communicated efficiently to the relevant consultants, sales team and within the operations team. •Developing reports via SQL queries and the CRM system. Pull and summarise these reports (sales, product and consultant utilisation, forecasts etc.) weekly and monthly across all the company’s products and services and distribute to senior management, sales teams and team leads. •Present updates on client activity, sales figures and quarterly forecasts at monthly sales meeting. •Assisting in maintaining ISO9001 and 27001 Quality Management Systems (QMS). Drafting SOP’s and ensuring operations and sales team adheres to. Show less



Irish Management Institute

• Ireland
• Higher Education
• 1 - 100 Employee

• Programme Co-Ordinator

  • Jan 2015 - Sep 2015

  Projects & Responsibilities: •Central point of contact for students on all matters relating to their academic studies; applications, admissions, registrations, general queries and academic reviews etc. •Account Manager for Skillnets/ Management Works programmes. •Management of cross functional communications between academic faculty, IMI programme unit and other departments relating to student queries. •Procurement/ preparation and distribution of pre-reading and other vital information as required •Creation of programme budgets (together with programme director) and effective execution of the purchase order system. •Management and coordination of all aspects of IMI’s academic programmes; seminars, lectures, boot camps, workshops, masterclasses and coaching sessions (delivered on campus and off-site). •Management of the Virtual Learning Environment (VLE), Moodle II and CRM. •Coordination of programme assessment diagnostics/ reports. •Preparation of documentation for programmes and examination boards. Attending the Academic Board Meetings. •General administrative duties in relation to academic programmes, the preparation of commercial bids/ tenders, working with Programme Directors on programme agendas and creating minutes. Show less



Creganna Medical

• Ireland
• Medical Equipment Manufacturing
• 700 & Above Employee

• Sales Support Specialist

  • Dec 2013 - Dec 2014

  •Maintaining and developing current business relationships with existing EMEA customers. Acting as the main point of contact between EMEA customers and the organisation. •Dealing with any issues as they arise and escalating to the Commercial Director where required. •Managing, driving and implementing projects from concept through to execution. This requires working closely with all relevant internal operations and engineering teams to ensure customers’ product specifications and expectations are met, and where possible, exceeded.•Processing orders, liaising with production, engineering, supply chain, shipping and inputting into Oracle ERP system. •Keeping up-to-date with Creganna’s service offerings, promotions and gaining a clear understanding of my customers’ business requirements. Researching the EU Medical market, Cardiovascular, Neurovascular and Endoscopic industry and related products. •Responsible for managing customers’ orders and inventory levels. •Managing, updating and pulling reports from the company's Oracle ERP and CRM System. •Preparing and presenting monthly performance reviews, 12 month customer forecasts to senior management.•Assisting in maintaining ISO and Quality Management Systems (QMS). Show less

• Account Manager

  • Sep 2010 - Dec 2013

  I was the account manager for one of the leading Medical device companies, Boston Scientific. My main responsibilities included:Communications:> Main point of contact between Creganna and all of Boston Scientific's sites across Ireland and the US. > Acting as the voice of the customer internally across all levels and departments within Creganna.> Reporting and presenting my sales performance, new or improved products or any changes within the market place to the middle and senior management teams.> Prepping Large Account Managers and Senior Management for their meetings with customer leadership.Project Management:> Managing and coordinating a wide range of commercial projects, often involving multiple customer sites and internal project teams, from concept through to final execution. > Operating within a highly regulated sector, time management, task prioritization and attention to detail were of the utmost importance in meeting a demanding and constantly evolving customers needs.Networking:> Building close working relationships with key contacts within Boston Scientific and conducting regular on-site and off-site meetings and presentations across their various sites in Ireland and the US.> Attendeding annual performance reviews across Boston Scientific sites.> Managing and participating in many international medical sector exhibitions and conferences across Europe, United States and Asia.Finance and Reporting:> Monitoring and regularly communicating with my customer account on their market performance. Based on this data, I determined a monthly budget and an 18 month forecast (utilizing Creganna's ERP system and Microsoft Excel) that was duly presented to Creganna's senior management team. > Determining product pricing and also lead supply, contract and pricing negotiations with the customer. Show less



MER-Europe

• Netherlands
• Medical Equipment Manufacturing

• Technical Sales Manager

  • Oct 2008 - Sep 2010

  •Managing and developing key relationships with my customers. •Preparing annual sales strategies and forecasted revenue targets for all of the 5 companies by maintaining and developing the current business and identifying and growing new revenue streams. •Managing and participating the company's presence at many international medical sector exhibitions and conferences across Europe, United States and Asia. •Arranging logistics at these events, set up, customer meetings and follow up’s post the event. •Carrying out a marketing communications programme for MER Europe and implementing a new approach on how they positioned themselves and targeted their chosen markets. •Preparing and designing marketing collateral (online and offline) •Working closely with both state sponsored agencies (Enterprise Ireland), business associations (Chamber of Commerce Ireland) and private entities such as MEDTEC and MEDICA. •Reporting and presenting my customers performance, new or improved products or any changes within the market place to the management teams for all of the 5 companies that I represented. •Managing, updating and pulling reports from Salesforce CRM System. •Developing and negotiating pricing strategies and project contracts. Representing five well established medical device companies within Ireland and the UK. Show less



Synecco

• Ireland
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Technical Sales Manager

  • Mar 2007 - Oct 2008

  Projects & Responsibilities •Event management and networking (conferences and trade shows within the EU, the US & China). •Business development, key account management (B2B) and technical sales support (new and existing customers). •Preparing and implementing an annual sales and marketing plan. •Annual sales and marketing budget preparation. •Project management from concept through to manufacture and delivery. •Communicate and work closely with all relative departments to ensure product specifications are met and on-time delivery. •Developing of corporate & brand identity. Preparing corporate logos, brochures & website. Developing and implementing sales and marketing strategy Show less



Advant Medical: a UFP Technologies Company

• Ireland
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2003 - Mar 2007

  Projects & Responsibilities: •Event management and networking (key account functions, trade shows etc.). •Processing orders, liaising with production, engineering and shipping •Liaising with customers on order status and other related customer queries. •Development and maintenance of CRM database. •Project management and technical sales support. •Contract and price negotiations (supplier & client). •Developing and implementing sales & marketing strategies. •Preparing annual sales and marketing plans and associated budget. •Market and industry analysis – domestic and international markets. •Developing corporate and product portfolio image. •Redesigning all corporate promotional material and website development. Business development and management of key accounts (B2B). Show less