Experience

Consumer Support Services, Inc.

• Hospitals and Health Care
• 100 - 200 Employee

• Director

  • May 2023 - Present

  Residential | Adult Day Services | ICF Residential | Adult Day Services | ICF


Access Center for Independent Living
• United States
• Medical Practices
• 1 - 100 Employee
• Assistant Director

  • May 2021 - Jan 2023

Darke County Board of DD
• Non-profit Organization Management
• 1 - 100 Employee
• Service and Support Administrator

  • May 2019 - Feb 2021


The Charlotte Bed & Breakfast

• Business Owner

  • Apr 2018 - Feb 2021

  Historical Bed & Breakfast located in beautiful Troy, Ohio. Historical Bed & Breakfast located in beautiful Troy, Ohio.



Spinnaker Coating, LLC

• Executive Assistant

  • Jun 2015 - Feb 2021

• Promotional Service Center

  • Jan 2014 - Jun 2015

  Promotional Service Center Assistant



The MENTOR Network

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Utilization Coordinator

  • Jun 2011 - Apr 2013

  Managed and monitored the authorization of PAWS-Waivers, Private Pay, and County funding streams in Ohio, for over 275 individuals throughout Ohio. Performed financial reconciliation and utilization of all contracts. Primary liaison between County Boards of DD and Provider Group to assure accuracy of Waiver yearly budgets and authorizations. Used data analysis to identify opportunities for quality improvement. Managed and monitored the authorization of PAWS-Waivers, Private Pay, and County funding streams in Ohio, for over 275 individuals throughout Ohio. Performed financial reconciliation and utilization of all contracts. Primary liaison between County Boards of DD and Provider Group to assure accuracy of Waiver yearly budgets and authorizations. Used data analysis to identify opportunities for quality improvement.



Inclusive Solutions

• Mental Health Care
• 1 - 100 Employee

• Director of Contracts & Billing

  • Dec 2009 - May 2011

  Supervised transfer of the financial information during buy out. Supervised the utilization and collection of over 335 contracts through varied governmental and non-governmental funding streams on an ongoing basis.Successfully identified areas needing fiscal improvement within departments and addressed needs quickly and efficiently.Assessed State contracts and implemented agency wide procedural changes for maximized productivity/revenue.Created training and employee moral materials that cultivated effective communication between departments. Addressed program and policy issues and developed best practices with improved service delivery.Coordinated and assisted with County, State and Agency Provider Compliance reviews, and Audits.Developed and adopted best practice methodologies and training programs for utilization management tools and techniques.Collaborated with IT to develop utilization management monitoring, predictive modeling initiatives, patient engagement and other outcomes initiatives relevant to utilization management. Show less

• Director of Residential and Adult Day Services

  • May 2007 - Dec 2009

  Recruited, trained, supervised and evaluated, up to 130 employees and staff for Day and Residential services in a multi-county area throughout Ohio.Expanded client base by 75% in 5 years by consistently delivering eminent services, and ensuring consumer satisfaction.Launched from inception to operation, over five [5] innovative Adult Day Service Programs in Multi County area, including budgets, purchasing, programming, staffing and transportation services.Knowledge of regulatory and accreditation agencies and requirements. Appreciation of cultural diversity and sensitivity towards target population.Mentored employees and supported ongoing training and development of staff.Promoted a positive work environment by providing timely, specific, and constructive performance feedback.Management of local budget, staffing plans, and assuring adequate allocation of resources.Responsible for monitoring market, provider satisfaction survey results and creating necessary changes. Show less

• Support Manager

  • Jun 2002 - May 2007


Paxar
• Textile Manufacturing
• 1 - 100 Employee
• AR/AP

  • May 2000 - Jun 2002