Project Manager

• Nov 2016 - Present

Technical Writer

• Feb 2015 - May 2015

Documentation Analyst

• Aug 2013 - Dec 2014

Working on the ICD-10 Project, analyzing documentation needs for Phase III of this project. Crunching numbers and dealing with subject matter experts to get documents updated. Managing Sharepoint site and 15 business areas metrics as well as scrubbing data for reporting. Working on the ICD-10 Project, analyzing documentation needs for Phase III of this project. Crunching numbers and dealing with subject matter experts to get documents updated. Managing Sharepoint site and 15 business areas metrics as well as scrubbing data for reporting.

Documentation Analyst

• Nov 2011 - May 2013

Technical Writer position, working on the integration of the ICD-10 project. Technical Writer position, working on the integration of the ICD-10 project.

Quality Analyst

• 2013 - 2013

Technical Writer

• May 2011 - Nov 2011

Create training for the implementation of new case management software for the Department of Child Services Create training for the implementation of new case management software for the Department of Child Services

Technical Writer

• Jun 2010 - Mar 2011

Edit installation manuals for centrifuges manufactured on site, used in research and hospital settings. Edit installation manuals for centrifuges manufactured on site, used in research and hospital settings.

Technical Writer

• 2007 - 2007

Updated in-flight manuals with the help of subject matter experts, like pilots and repair crew. Updated in-flight manuals with the help of subject matter experts, like pilots and repair crew.

Technical Writer

• 2004 - 2007

Create/Edit documentation for software updates/implmenetations in an FDA regulated environment. Create/Edit documentation for software updates/implmenetations in an FDA regulated environment.

Business Analyst

• 1996 - 1998

monthly metrics for management meetings, assisted with training new customer service employees. monthly metrics for management meetings, assisted with training new customer service employees.

Claims Manager

• 1993 - 1996

Ran a driver education program, managed and moved claims along through the process as they came in from jobs. Contacted vendors to arrange replacement or repairs to items damaged during a move. I also provided metrics to management - which in turn helped drive the need for the driver education program. Ran a driver education program, managed and moved claims along through the process as they came in from jobs. Contacted vendors to arrange replacement or repairs to items damaged during a move. I also provided metrics to management - which in turn helped drive the need for the driver education program.

Database Management

• 1992 - 1993

helped to manage a new database for them, cleanse data and do regular updates as necessary. helped to manage a new database for them, cleanse data and do regular updates as necessary.