Business Developer

• Oct 2020 - Present

Aftersales District Manager

• Sep 2015 - Sep 2020

Managing the Aftersales activity of a district to achieve qualitative and quantitative objectivesPromoting BMW MINI aftersales, and original parts and accessoriesSupporting dealerships in analyzing their performances to optimize financial resultsSetting up and following actions to increase aftersales performance (Turnover, customer loyalty and satisfaction, …)Following and applying Aftersales guidelines and targetsImplementing new methods to improve qualitative targets… Managing the Aftersales activity of a district to achieve qualitative and quantitative objectivesPromoting BMW MINI aftersales, and original parts and accessoriesSupporting dealerships in analyzing their performances to optimize financial resultsSetting up and following actions to increase aftersales performance (Turnover, customer loyalty and satisfaction, …)Following and applying Aftersales guidelines and targetsImplementing new methods to improve qualitative targets (customer boards, coaching, trainings) Show more Show less

Sales advisor for BMW i

• Jun 2013 - Aug 2015

Answering questions of prospects regarding the BMW i brand and the different charging options available in FranceAssist prospects until the sale or lease of a BMW i vehiculePhone prospectionAftersales support to BMW i customersParticipation in events connected to electromobility

Aftersales District Manager

• Jan 2012 - Aug 2013

Stimulation of 23 authorized dealers regarding Chevrolet's aftersales policyFollow-up and support of the achievement of the P&A, quality and service goals of the brand Establishment of targeted actions to increase the satisfaction and fidelity of customersSupport of the aftersales department of authorized dealersEast region of France(In charge of the following departments: 01, 21, 25, 39, 54, 55, 57, 67, 68, 71, 88 )

Afetrsales assistant

• May 2010 - Aug 2011

Management of the budget of damaged P&A (parts and accessories)Support of the aftersales department of authorized dealers: delivery schedule of P&A, translation of technical dataMarketing : market research, implementation of a part purchasing campaignBilling of P&A

Manager équipe Estaca

• 2009 - 20112 years

Management of a student group for Faitrarissime, a charity event bringing together over 100 Ferrari.

Vendeuse comptoir

• Jul 2009 - Aug 2009

Maintenance aéronautique

• Jul 2008 - Jul 2008