Pipedrive CRM Consultant

• Mar 2023 - Present

COO

• Feb 2023 - Present

CRM & Business Consultant

• 2015 - Dec 2022

ISCARE and PFC, Fertility Clinics in Czech Republic - Planned, customized, implemented, integrated, automated and managed Pipedrive CRM on a daily basis. Issued documentation and video tutorials. - Led the digital transformation of the center. Brought higher value to customers by replacing obsolete redundant practices with automated, personalized e-mailing. - Implemented a reward system based on NPS and CRM data integrity quality scores. Held dotted-line responsibility for an international sales/operations team. - In charge of demand generation. Contracted and managed performance marketing agencies and freelancers. - Oversaw Sales increase by $3 million between 2019 and 2022 thanks to the implementation of a territory specific customer journey strategy. - Defined KPI's and marketing performance goals. Maintained a Customer Conversion Rate between 52% and 65% over a five-year period, including Covid. - Developed custom BI dashboards, visualizations, and forecasts that delivered meaningful and actionable insights for the Shareholders and Head physician. Prepared analysis and presentations, issued recommendations. Show less

Business Development Manager, South America

• 2009 - 2015

Czech Leading Electricity Generation and Distribution company with presence in Slovenia, Bulgaria, Georgia, Turkey, and Colombia. Owns, builds and operates Hydro-power plants. - Performed market intelligence and day-to-day monitoring of the energy market in Chile, Peru, and Colombia. Reported to the Shareholder. - Searched and contacted owners of water rights and owners of Hydro-power projects from early to advanced stages of development for analysis and potential acquisition. - Established first contacts with major local Utility companies and their water rights Tender requirements. Traveled frequently to cross-check project information and perform risk analysis. - Contracted local independent legal and technical opinions for numerous deals. Participated in public and private bids. - Drafted and negotiated term sheets with stakeholders for participation/acquisition of various projects. Participated in project due diligence with analysts and technicians. Show less

Project Manager

• 2005 - 2008

Freight Forwarding, Logistics and Manufacturing Group - Developed a new plastics consumables line of business. Managed procurement and distribution across manufacturing factories in the Czech and Slovak Republics. - Nurtured and maintained relationships with customers in Plastics moulding manufacturing for the Automotive Industry. - Organized trade show participation, prepared marketing material. - Led the design and implementation of customized features for their proprietary ERP system to meet the client requirements. Worked closely with a team of developers and technicians in new Web design and CRM implementation projects. - Assisted the management team in the optimization of the supply chain system and quality assurance systems. Show less

Country Manager

• 2002 - 2003

Czech Renewable Energy company. Owns, builds, and operates Hydro-power plants.- Promoted and relocated to Bulgaria to lead the post-acquisition integration of the successfully acquired State owned hydro-power plants under Energo-pro Group's ownership and management.- Surmounted technical, cultural, and market difficulties to achieve a smooth privatization and acquisition process. - Acquired international finance and regulatory experience by setting up Energo-pro Bulgaria A.D. Head-hunted and recruited new local management staff.- Began negotiations for project refinancing with local banking institutions.- Began the implementation of investment plans to upgrade and modernize the plants. Show less

Market Research Analyst

• 1999 - 2002

- Researched various countries’ privatization documentation and tender conditions. - Began official contact and prepared tender documentation for the acquisition of hydro-power plants in Bulgaria. - Worked daily on business modeling and corporate presentations. Drafted and completed tender documentation including business plans, investment, and labor compliance plans. - Assisted in the due-diligence investigation of finances and operations of the targeted assets working closely with external consultants. - Played a key role in the acquisition of three cascades, communicating with the Bulgarian Privatization Agency, State officers, local banking institutions, and legal advisors.- Worked closely with the Shareholders, engineers, and technicians prior to expansion to Bulgaria. Show less

Teacher of English as a Second Language for teenagers

• 1996 - 1999