Experience

DHL Express India

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customs Clearance Supervisor at DHL Express

  • Jul 2022 - Present

  Knowledgeable and dedicated professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Top-performing Team Leader with over 12 years of comprehensive experience providing accurate and friendly processing for all customer interactions and transactions. Recognized for increasing sales by 56%. Offering exceptional talents in using available resources efficiently to assess customers' issues and recommend valid solutions. Show less

• Senior Team Leader Logistics & Operations at DHL Express

  • Apr 2019 - Oct 2022

  Knowledgeable and dedicated professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Top-performing Team Leader with over 12 years of comprehensive experience providing accurate and friendly processing for all customer interactions and transactions. Recognized for increasing sales by 56%. Offering exceptional talents in using available resources efficiently to assess customers' issues and recommend valid solutions. Show less

• Team Lead Customs Clearance & Logistics

  • Nov 2017 - Oct 2022

  Working as a Team lead by managing a team of 45 people who manages customers of south region. I act as the “voice” of the clearance department to external/internal parties.

• Senior Logistics Analyst

  • Feb 2016 - Nov 2017

  Worked as an Gateway Support Logistics Analyst of the team of 39 people who manages customers of south region and assists them Addressing queries / doubts from customer both pre & post clearance of the shipments. Handled escalation & priority messages from customer. On paperwork requirement for customs clearance and coordinate internally for shipment customs clearance. Handled Major Senior Management Team escalations and solely taking the responsibility by handling the Straight To The TOP escalation Desk. Show less

• Logistics Analyst

  • Apr 2012 - Feb 2016

  Worked on Air import customs clearance for all major customers like TE Connectivity India Pvt Ltd, Wipro GE Health Care, Centum Electronics and many more. Provided training to the newly joined to maximize the Team Performance.Rewards and Recognitions--Rewarded 7 times as CSA of the Month Award.



BDP UGL GLOBAL LOGISTICS INDIA PRIVATE LIMITED

• India
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Senior Executive Logistics

  • Jan 2010 - Mar 2012

  • Worked as a Senior Executive in Sea and Air Console Dept. handled Sea and Air import freight forwarding. • Coordinating with the overseas offices for Sea and Air Import shipments • Very capable in taking rates and preparing quotations with competitive rates • Expertise in coordinating with overseas agents for importing activity of the shipment and follow up • Updating customer in shipment status in daily basis. • Expertise in managing clearance activity of the shipments arrival upon the shipment till delivery. • Expertise in handling escalations of the customer in a good efficiency. Show less



Orissa Tourism Development Corporation Limited

• India

• Summer Intern

  • Dec 2009 - Jan 2010

  Summer training from Orissa Tourism Development Corporation Ltd for one and half months in Tourism and Travel Management. Training from Discover Tours and travels for one and half months in Inbound Tour Operations Summer training from Orissa Tourism Development Corporation Ltd for one and half months in Tourism and Travel Management. Training from Discover Tours and travels for one and half months in Inbound Tour Operations