Experience

Hong Leong Bank Berhad

• Malaysia
• Financial Services
• 700 & Above Employee

• Credit Processing

  • Jan 2020 - Present

  As an executive under central support unit (CSU) which is also under Business Corporate Banking (BCB) at Hong Leong Bank Berhad.Mainly service to SME customers and perform Financial Spreading (FS) based on the financial statements provided by Account Relationship managers.Proceed Credit Rating Evaluate (CRE) and Scorecard based on the financial spread generated by the system.Perform Pre-vet (SME) to ensure customers fulfill the eligibility criteria on the application of CGC facilities.Proceed documents checking on the submission of Business Cash Loan (BCL) facilities. Ensure all the documents are completed , fulfill the eligibility criteria and ready for approval by the Credit Evaluation Department (CED).Schedule and prepare the listing for random checking on the financial spread with weekly basis. Ensure this random checking will not impact the whole team and delay the turnaround time (TAT) on the BAU.As a relief to assign new cases to makers when case assignor emergency leave or medical leave. Sometime involved in UAT and providing the solution on the limitations in the system.



UOB

• Singapore
• Banking
• 700 & Above Employee

• Migration advisor

  • Jan 2018 - Dec 2019

  As a migration advisor (Contract Staff) under Client Fulfillment Service (CFS) Department at United Oversea Bank (M). Assisted Transactional Banking Department to advise customers to migrate from old business online banking platforms to new business online banking platforms. Explained to the customer the whole migration procedure and convinced customers to migrate to the new platform as soon as possible before suspension taken by the management team. Advised customer to restructure their business online banking profile if any. Provided training to migrate customers on using new platforms. Prepared user guide to migration customer. Ensure customers manage to use new platforms before suspending old platforms. Explained the new features in the new platform to customers which is not available at old platform and more user friendly compared to the previous platform. Analysis on migration gap , production issues and transaction issues after a customer migrated to a new platform . Scheduled on-site training for customers. Wrote down all the outstanding issues and reverted back to the customer after confirming with the senior officer. Collected all the feedback from customers and updated the management team accordingly. At the same time, we need to manage customer’s expectations. Managed internal generic email. Attended Ad hoc cases which are related to migration issues. Provided migration’s advice to all stakeholders and ensure all cases reply within SLA. Prepared excel template under operation level for migration team. Ensure all information is updated to all migration advisors everyday. Assisted superior to prepare migration report. Ensure all the data is updated correctly. Troubleshoot all the excel issues when information and data are not correctly if any.



Ciro Solution

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service

  • May 2017 - Jan 2018

  IT development company. Company established a customer service department to assist developers handle customer’s enquiries and filter issues. Assisted superior to come out standard operating procedure (SOP). Learn how to analyse the cases fall under fronted issue or backend issue. Ensure raised issues escalate to the developer team correctly. Learned how to prepare a template to record all the cases and do analysis for superior. Collected all the replies from the internal team and learned how to create FAQ.Assisted Quality Assurance department. Learned how to do testing for new products. Record the issue and reported to the Quality Assurance department.