Experience

ADvTECH Resourcing

• South Africa
• Human Resources Services
• 1 - 100 Employee

• Senior ICT Support

  • Jul 2019 - Present

• Senior ICT Support

  • Jul 2019 - Present



Leeu Collection Franschhoek

• South Africa
• Hospitality
• 1 - 100 Employee

• IT Systems Engineer

  • Feb 2018 - Jun 2019

  server administration (hyper-v)- Onsite user support.- Active directory.- Configuring and maintaining HP switches and access points.- HP IP Printer Configurations & Installations- Midas Telephone system, reporting, configuring user telephone codes & on hold music.- WSUS administration- Symantec Backup administration- Office 365 administration- Terminal Server Management MMC- Biometrics and CCTV network configuration.- Aruba WIFI Controller administration- WatchGuard Firewall management- Veeam Backup management- Mitel PABX administration- Symantec Endpoint Protection Manager administration



Sun Golden Valley Casino

• IT Technician

  • May 2016 - Nov 2017

  - server administration (hyper-v)- Configuring and maintaining cisco switches and access points.- Network troubleshooting and maintenance.- Onsite user support.- Active directory.- Implementing RFC’s and Post Implementation Review.- Responsible for all financial applications (Accpac, & Outlook installations and backing of their Database).- Fault Resolution, Customer Service, Change Control, Systems Maintenance, Uptime, Process owner, Project Management, CSIP(Contributes to the Continuous Improvement of operational policies & procedures.) and Technical Reporting- Maintain high levels of IT server and storage hardware compliance and minimize the business risks.- Currently working with the SolarWinds application in terms of growing various sites and managing of the application.- Align the Business Property Data Center with Group requirements.- Compile project plans and milestones for the implementation of components and systems.- Ensure that there is optimal uptime of all servers and Storage Area Network.- Ensure the provision of 2nd level fault resolution on escalated service calls according to SLA.



The Table Bay Hotel

• IT Engineer

  • Nov 2014 - May 2016

  - Configuring and maintaining CISCO Switches and access points.- Network troubleshooting and maintenance.- Onsite user support.- Active Directory.- Manage junior Stuff(Making sure all task are carried out in a timely manner) User Support (internal, external and international clients)(Mac OSX, XP, Vista, Windows 7 and Windows 8)- Administer the Unit’s AD directory services and ensure proper assignment of users and groups permissions. Manage and maintain the Unit’s deployment of objects and services via Group Policy (GPO).- Managing a fully Cisco network (Switches and IP phones) configuring of IP Phones & User profiles.- IPTV management, Decoder Setups and Remote Management via Dstv Remote Management console.- Vincard Management (Card Access System).- Monitoring Servers, 2003, 2008 R1-R2 and 2012 R1-R2 (Done every 2 Hours 24/7, ensuring that all systems have less than 1% down-time)- Preventative Maintenance activities and technical projects identificationsBlackberry,Apple Exchange Mobile Sync configurations for users.- Arch Server backup solution /Tape Media, Changing of tapes etc.- Dell equipment support and replacing of faulty hardware peripherals.Deploying of new software, patches and or service packs- Ricoh IP Printer Configurations & Installations- Midas Telephone system, reporting, configuring user telephone codes & on hold music.- Digital Signage setup and maintenance.- Service Desk monitoring, managing as well as reporting for new, closed, pending Calls etc. ( BMC Remedy software). SLA (Service Level Agreement) Based Service.- Escalations / Logging of call at Service Desk for required Fixes and Procurement.- Preventative Maintenance activities and technical projects identifications



The Carousel Casino

• IT Learner Engineer

  • May 2012 - Oct 2014

  - Network troubleshooting and maintenance.- Onsite user support.- Active Directory.- Digital Signage setup and maintenance.- Service Desk monitoring, managing as well as reporting for new, closed, pending Calls etc. ( BMC Remedy software). SLA (Service Level Agreement) Based Service.- Escalations / Logging of call at Service Desk for required Fixes and Procurement.- Preventative Maintenance activities and technical projects identifications- Performing Audits (Network, Equipment etc)- IPTV management, Decoder Setups and Remote Management via Dstv Remote Management console.- Vincard Management (Card Access System).- Monitoring Servers, 2003, 2008 R1-R2 and 2012 R1-R2 (Done every 2 Hours 24/7, ensuring that all systems have less than 1% down-time)