Experience

Kueski

• Mexico
• Financial Services
• 400 - 500 Employee

• QA Engineer

  • Apr 2021 - Present

  Ingeniero de Aseguramiento de la Calidad de Software *Manual Testing *Bug Tracker *Automation Testing *API Testing Ingeniero de Aseguramiento de la Calidad de Software *Manual Testing *Bug Tracker *Automation Testing *API Testing



Blueriver

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Software Quality Engineer

  • Sep 2017 - Mar 2021

  SQE Manual Testing and Inhouse Software Automation for Healthcare Softwares for companies involved in Health Services. SQE Manual Testing and Inhouse Software Automation for Healthcare Softwares for companies involved in Health Services.



Fundación Rafael Dondé IAP

• Mexico
• Investment Management
• 700 & Above Employee

• Service Desk Supervisor

  • Oct 2016 - Sep 2017

  • Supervised the attention of service requests that are presented in the Service Desk. • Planned the execution of workloads for Service Desk staff, and call support, as needed. • Supported consultants in writing and assignment of tickets. • Generated of statistics and reports. • Tracked tickets generated or in attention. • Supervised the attention of service requests that are presented in the Service Desk. • Planned the execution of workloads for Service Desk staff, and call support, as needed. • Supported consultants in writing and assignment of tickets. • Generated of statistics and reports. • Tracked tickets generated or in attention.



Fundación Donde Prestamos y Empeños

• Mérida Area, Mexico

• Service Desk Consultant

  • Nov 2014 - Sep 2016

  • Payed attention to users of subsidiaries and Offices by telephone and email. • Provided advice on the use of institutional software. • Worked on incident care in software used by the institution. • Kept contact between the user and the IT services of the Institution, • Registered and monitored requirements and incidents of users. • Payed attention to users of subsidiaries and Offices by telephone and email. • Provided advice on the use of institutional software. • Worked on incident care in software used by the institution. • Kept contact between the user and the IT services of the Institution, • Registered and monitored requirements and incidents of users.



Mayoreo Ceramico de la Peninsula

• Mérida Area, Mexico

• Systems Departament

  • Aug 2014 - Nov 2014

  • Worked on Management Information Services, Networking, Telephone Systems. • Worked on Management Information Services, Networking, Telephone Systems.



Farmacias YZA

• Mexico
• Pharmaceutical Manufacturing
• 300 - 400 Employee

• IT Intern

  • Sep 2013 - Aug 2014

  • Provided technical support to computer equipment Support Office. • Configured computers to subsidiaries. • Performed technical assistance to subsidiaries remotely. • Configured IP devices (phones, cameras, NVR, etc.) • Provided technical support to computer equipment Support Office. • Configured computers to subsidiaries. • Performed technical assistance to subsidiaries remotely. • Configured IP devices (phones, cameras, NVR, etc.)



Universidad Autonoma de Yucatan

• Mexico
• Higher Education
• 100 - 200 Employee

• IT Intern

  • Jan 2012 - Sep 2013

  • Provided Technical Support • Maintained computer equipment and communications. • Redesigned the graphic elements on the website of the College of Nursing 2013. • Provided Technical Support • Maintained computer equipment and communications. • Redesigned the graphic elements on the website of the College of Nursing 2013.