Experience

PKG Health

• Australia
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Senior Operations Manager

  • May 2021 - Present

  • Manage NetSuite as Administrator aimed at improving process flow, efficiency, and accuracy.• Manage Hologram dock cellular plan to aimed at lowering cost but improving connectivity and flexibility.• Manage implementation of more robust US phone system.• Additional direct reports responsibility as we build the customer/technical support function to support ongoing commercial and clinical projects.• Identify, develop, and implement new processes and procedures for effective and efficient team operations.• Develop and manage CRM Application including module & dashboard development, reporting and data entry as required.• Identify opportunities and weaknesses within regions/territories and make proposals to create value and increase operational efficiency.• Develop and present customer metrics and presentations to management team. • Develop and Manage the Sales Operation function aimed at providing accurate data and insights that assist in driving growth velocity• CRM Training, Development, & Enhancements• Sales Target/Lead call plan and territory planning• Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues. • Manage a team to provide first-class clinic support to GKC customers.• Manage US Operations to ensure excellent customer service; while operating within defined procedures, rules and regulations.• Set-up, manage and improve standards and procedures within the team to ensure working practices are well defined and operational with minimal disruption.• Continually assess technology to improve efficiency and appropriately manage the team to assess individual performance, technical and skills development. • Serve as key member of system enhancement testing to drive a proactive approach for problem identification and solutions.

• Operations Manager

  • Jul 2019 - Apr 2021

  • Continue to serve as Technical Support Specialist for US• Manage a team to provide first-class clinic support to GKC customers.• Provide input into the pre-sales process and act as a lead on clinical and sales operations and service issues.• Created operational plan for Director of IDTF Operations to ensure excellent customer service; while operating within defined procedures, rules and regulations.• Manage internal fulfillment function including on time PKG delivery, staffing and clinical communications. • Managed two office relocations.• Act as a liaison/partner between the internal teams and other external customers to drive improvements aimed at improving the end user’s experience.• Set-up, manage and improve standards and procedures within the team to ensure working practices are well defined and operational with minimal disruption.• Continually assess technology to improve efficiency and appropriately manage the team to assess individual performance, technical and skills development. • Serve as key member of system enhancement testing to drive a proactive approach for problem identification and solutions.

• Sales Operations & Technical Support Specialist

  • Dec 2015 - Jun 2019

  • Monitoring and Management of device, component and consumables inventory for all of North America• Procurement of device components as required• Assembly of components and materials to support a new clinic implementation• Processing of documentation required for a new clinic implementation• Set up and configuration of devices for new clinics• Initial and selective repeat on-site training of Doctors, Clinicians, Nurses and support staff at new clinics• Remote follow up Q&A at new clinics• First response clinician and nurse support and tracker logging• Upgrading/replacement of devices at existing clinics• Placement and processing of consumable orders for clinics• Completion of standardised Quarterly tracking report by clinic• Assist with Regional Sales Forecasting activities• Assist in tracking regional sales targets• Provide regional sales analytics to North American Team• Other duties as required and agreedCritical Objectives Areas/Tasks and Activities/Outcomes:• No out-of-stock situations for component and consumables inventories• Timely Implementation of new clinics - within a 4-week implementation time frame• Positive feedback to Survey Monkey question on training and implementation effectiveness• Timely delivery of support and order processing for clinics - 1 workday response to support requests and orders. 3 workday response to fulfillment of support requests and orders.• Reliable completion of quarterly reporting – within 5 working days at the end of each quarter• Ongoing growth in the utilization of GKC services



DJO

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Sales Operations Consultant II

  • May 2012 - Dec 2015

  Primary Responsibilities Development, training and management of sales tools Support Marketing with campaigns, product launches including ROI analysisAnalyze and interpret sales, market, & budget data outlining insightful trends Quota & territory alignment managementFinancial modeling, KPI development and ad-hoc market analysis Monthly sales performance reporting Selected AccomplishmentsStreamlined monthly field sales reporting package moving up delivery by 3 business days through Use of Microsoft Access and reconfiguration of data sourcesDeveloped marketing reporting dashboard to track new product launches and provide channel intelligenceDeveloped new executive management reporting platform to include insightful sales trends & identification of key performance indicatorsCreated new variable compensation plan to better align with company strategic initiatives & drive top line growth while saving 10 percent in cost



Coloplast

• Denmark
• Medical Equipment Manufacturing
• 700 & Above Employee

• Business/Sales Analyst

  • Jan 2007 - Mar 2012

  Primary ResponsibilitiesDevelopment, training and management of sales tools including serving as CRM AdministratorSupport contract negotiations through modeling and managing legal requirements Support Marketing with campaigns, product launches including ROI analysisGather/document business requirements, develop use cases, testing, & end user acceptance/training Analyze and interpret sales, market, & budget data outlining insightful trends Support results-focused variable compensation target setting and manage programComplex modeling, KPI development and ad-hoc analysis including sales forecastingSelected AccomplishmentsDeveloped brand and channel level pricing which delivered standardized pricing process by sales channel and product line focusing on customer opportunity & profitability targetsServed as project lead in JD Edwards Enterpriseone upgrade from versions XE to 8.12 focusing on CRM, Financial Management, Order Management, & Supply Management modules Managed field alignment and account segmentation project including development of territories, customer segmentation, sales rep call plans, sales dashboards which reduced field rep driving time by 25%Served as project lead in development, training, & roll out of Oracle Customer Relationship Management (CRM) tool including module development, user acceptance, end user training, functionality testing, and final key performance indicator reportingManaged Salesforce.com CRM tool and developed key field sales dashboard measuring opportunities, lead development, & sales process driving field sales usage from 25% to 90%Developed and managed several field sales variable compensation plans to align with marketing initiatives resulting in double digit annual growth while coming in under commission budgetEstablished monthly reporting package for executive management detailing holistic business trends



Polaris Inc.

• United States
• Manufacturing
• 700 & Above Employee

• Forecast/Sales Analyst

  • Jun 2003 - Jan 2007

  Primary Responsibilities Work cross functionally to assemble and analyze data from multiple sources to create future sales forecasts. (Historical demand, inventory planning, service, sales, marketing, product development, & supply chain)Lead inventory reduction initiative and planning meetings for assigned product linesGenerate ad hoc forecasting, sales and inventory reports as requested to support management decisionsMaintain system demand planning parameters (forecast, safely stock, lifecycle management parameters)Manage inventory levels & fill rates for assigned suppliers with goal for on-time deliveryEstablish and maintain relationship with warehouse personnel to ensure timely receipt and packagingAnalyze and troubleshoot supplier invoicing discrepanciesSelected AccomplishmentsDeveloped parts on demand (POD) emergency order fulfillment process that created nationwide item availability network for customer base. Resulted in greatly increased customer satisfactionCreated inventory Mgt. tool in Microsoft Access providing numerous reports providing pro-active view of inventory levels Implemented parts and accessory lifecycle management standards resulting in obsolescence reduction of 10% Managed new part & accessory forecast process by working with Engineering, Marketing, Research & Development, & Manufacturing to ensure timely availability and correct volume levels Created and implemented new 24-month forecast tool that reduced quarterly forecast error by 15%Effectively procured parts and accessories by developing and cultivating relationships with 55 global external vendors and internal purchasing, engineering, & Marketing personnel thus maintaining 98% order fulfillment rate while realizing 5% inventory reductionEstablished priority based receipt process with warehouse to ensure expedited items are received first



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Inventory Analyst

  • Jan 2002 - Jun 2003

  Primary Responsibilities Conduct monthly financial close reporting for inventory levels on raw and finished goods inventory levelsWork cross functionally with manufacturing to forecast inventory levels for raw and finished goods Manage annual physical inventory audit for raw and finished goodsAccountable for resolving intercompany inventory transaction errors Lead inventory reduction initiatives Selected AccomplishmentsCreated monthly template for for forecasting, reporting, and presenting raw and finished goods inventory levels to executive management.Reduced annual inventory audit by one day through process efficiency analysis and implementation Achieved Six Sigma Green Belt Certification & Inventory Shrinkage Reduction of 5% through Inventory Control & Shrinkage ProjectImproved inventory level forecasting by 5% through development of excel based toolLowered inter-company transaction errors by 10% through process improvements and transactions analysis