Loniesha Kemp

Event Coordinator at Property Management People, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Laurel, Maryland, United States, US

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Credentials

  • Foundations of Project Management
    Google
    Oct, 2022
    - Oct, 2024

Experience

  • Property Management People, Inc.
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Event Coordinator
      • Jul 2021 - Present

      ● Manage the registration process for members, sponsors, vendors, employees, and other attendees ● Provide superior customer service by phone and email for all events. Respond to all communication for inquiries, complaints/concerns, changes, and cancellations ● Conducted tours to show event space while providing creative ideas and options for room layout ● Perform daily administrative duties including greeting guests, answering calls – responding to emails, printing - scanning documents, creating a manual and e-filing system, follow-up correspondence, sales & marketing, preparing courier packages, monitoring security cameras and other related duties ● Maintain business relationships with existing vendors, research and generate new business partnerships to provide more cost effective and creative services that meet goals ● Send and track correspondence from Board of Directors and Committee Chair to the community through use of social media platforms, website bulletin board and via email ● Manage Social Committee and Community Events budget. Responsible for handling the revenue and budget forecasting while identifying areas for potential cost saving and revenue gains ● Responsible for training and onboarding Homeowners Association (HOA) Office Staff with enrollment dates, conducting Q&A sessions, and monitoring deadlines. Provide insight on how to assist Event Hosts and vendors. Work closely with Finance on processing payments and refunds ● Drafted and sent mass emails to alert the residents in the community of any updates and events Show less

  • TriSource
    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Conference Coordinator
      • Jul 2020 - Jul 2021

      Conference Coordinator • Coordinate conference and training for staff and outside vendors • Schedule the time, space and equipment while coordinating agendas with participants and faculty • Provide direction, guidance, and instruction to staff as well as event vendors on meeting and conference procedures • Schedule and coordinate conferences/meetings both in person and virtually using electronic calendars • Review outgoing correspondence for proper use of grammar, punctuation, format and policy conformance • Manage multiple tasks with competing deliverables and deadlines. • Effectively Identified , managed and resolved scheduling conflicts in a professional manner. • Immediately updated shared calendars with facility availability to maintain accurate scheduling. • Coordinated with the Audio and Visual team to ensure technical assistance availability during in-person and virtual conferences. Show less

  • GEICO
    • United States
    • Insurance
    • 700 & Above Employee
    • Insurance Service Representative
      • Jun 2018 - Mar 2020

      ● Handled customer service job duties in a high-volume call center environment ● Delivered effective communication while understanding the importance of listening and being empathetic and strengthening customer satisfaction ● Continuously learned new skills while quickly demonstrating the ability to adjust to changes ● Provided outstanding customer service by showcasing expertise, fostering trust ● Researched policy holder information to prepare report sand answer inquiries for vehicle claims ● Effectively completed policy adjustments and new policy applications by taking incoming calls ● Conducted internal library and computer searches to gather policy standard procedures when resolving customer issues. Reviewed claim information and properly escalated as needed ● Promoted additional insurance products and services available to policyholders to build sales ● Attended team meetings, set projected sales goals, completed administrative paperwork Show less

  • Live! Casino & Hotel
    • United States
    • Gambling Facilities and Casinos
    • 700 & Above Employee
    • Club Service Reresentative
      • Sep 2016 - Jun 2018

      ● Registered new casino guests into the Member Rewards Program to ensure customer loyalty ● Increased customer attendance participation rate in the casino by communicating promotional events, entertainment events and guest incentives ● Provided status updates for recurring promotional events and player activity ● Assisted all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information ● Maintained complete business knowledge, complied with all hotel and departmental policies and procedures to include front-end and back-end operations ● Completed various administrative duties as required and follow-up with overall customer satisfaction Show less

Education

  • Towson University
    Bachelor's degree, Communication Studies
    2013 - 2015
  • Prince George's Community College
    Associate of Arts and Sciences (AAS), Business Administration and Management, General
    2010 - 2013

Community

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