Experience

Highlands Careers®

• Vietnam
• Food and Beverage Services
• 100 - 200 Employee

• Training Manager

  • Nov 2015 - Present

  1. Be responsible for all Training & Development activities of Highlands Coffee chain.2. Manage and lead training team (nation wide).3. Build and conduct Leadership Management Training Program, Soft skills and English courses.4. Be in charge of Customer Service function.5. Lead Internal Communication and Manage Internship Program



Park Hyatt Saigon

• Vietnam
• Hospitality
• 100 - 200 Employee

• Training Manager

  • Jan 2015 - Jun 2015

  1) Be responsible for the Training & Development function in the hotel2) Analyze, plan, implement and evaluate all training activities of all departments.3) Assist HRD with other personnel projects and tasks



Equatorial Ho Chi Minh City

• Vietnam
• Hospitality
• 1 - 100 Employee

• Training Manager

  • Jun 2012 - Jan 2015

  1) Be responsible for all Training & Development activities of all departments in the hotel.2) Directly design and teach English classes of all levels (General English, Topical Vocabulary, Business Writing, Pronunciation, Speaking...).3) Conduct Orientation and soft skills courses (Customer Service, Communication & Networking, Professional Grooming, Telephone and Email Etiquette, Problem Solving, Train the trainer...). 4) Set up and run Training Resources Center & Library.5) Create and maintain a "Keep On Learning" attitude in an "Active Learning" environment.6) Manage internship/trainee programs.7) Strengthen relationships with overseas & local institutes, universities, schools.8) Assist HR Manager in staff's activities, internal communications, HR policies, and translation.



PARKSON VIETNAM

• Senior Training Executive

  • Sep 2011 - Jun 2012

  1) Training & Development:- Conduct all internal training courses for new staff of all levels: Orientation, Customer Service, Selling Skill, Supervisory Skill, Train the trainer, English Communication...- Seek for, negotiate, evaluate and select outsourced training providers. Follow up to ensure practicability.- Research, develop & update training materials.- Coordinate with other functions to deliver specialized training programs for staff- Delegate and supervise training courses of subordinates. 2) Employee relation:- Plan and execute teambuilding and other staff's activities.- Deliver announcements to all employees on new policies, guidelines, memorandums...- Collect feedbacks and opinions from employees. 3) HR-related admin works:- Disciplinary action execution- Document translation- Hotel booking- Training document (JD, KRA, KPI...) standardization4) Customer Service Improvement- Train and re-train all staff on CS Standard- Carry out mystery shopping project- Create policies and disciplinary actions towards non-conforming staff- Execute improvement process for customer service standard.



Outerspace Language School

• English Language Teacher - Academic Manager

  • Jul 2003 - Sep 2011

  - Provide professional and effective English training to adults, working people, students, children and those who prepare to go overseas.- Orient and train new teacher. - Arrange weekly schedule for teachers. - Tutor and consult students.- Check students’ homework. - Be responsible for students’ enrollment, interviews, placement tests, and extra classes to help students beside the main curriculum, such as English song class, job interview class, grammar and vocabulary class, TOEIC preparation class etc…- Ensure student’s satisfaction and remain the students’ rates and loyalty goals at campus.