Principal Consultant

• Jul 2022 - Present

Contribute to AccessHQ’s core test methodologies, processes and direction of the organisation. Involved in planning testing strategy, preparing and reviewing test documentation, provide service delivery management including managing and mentoring test consultants along with providing pre-sales support and undertaking senior consulting projects.

Test Manager

• Apr 2021 - Jun 2022

Test Practice Lead

• Feb 2019 - Apr 2021

• Maintain enterprise level testing resources pool (onshore & offshore) with regards to demand and supply, skills matrix, onboarding/offboarding, project allocations, workplace accesses & time tracking. • Manage team of approx. 80-85 test professionals with up to 6 direct reports (including performance management). • Establish and maintain partnering relationships with other teams within Bupa and 3rd party vendor/suppliers ensuring all work collaboratively towards success of the Bupa business. • Track and manage team budgets, billability, efficiencies and assist in improving productivity and reduce unnecessary expenses. • Instil adherence to test practices, process compliance and quality assurance activities to ensure audit requirements are met Show less

QA Manager

• Aug 2018 - Nov 2018

• Lead the ANZ QA/BA team to deliver BAU releases and projects in accordance with business requirements. • Prepare Test Strategy, Test Plan and Reporting templates and publish/present it to the wider project community. • Co-ordinate between I.T. and business on matters relating to QA of Business systems, procedures & processes. • Manage activities needed to provide quality testing of current and future state platforms • Lead the ANZ QA/BA team to deliver BAU releases and projects in accordance with business requirements. • Prepare Test Strategy, Test Plan and Reporting templates and publish/present it to the wider project community. • Co-ordinate between I.T. and business on matters relating to QA of Business systems, procedures & processes. • Manage activities needed to provide quality testing of current and future state platforms

Scrum Master (Certified Scrum Master, Scrum Alliance)

• Mar 2017 - Apr 2018

• Scrum Master for Automation team of 15 (Sydney, Melbourne and Mysore-India) responsible for enabling automated regression scripts in UFT to become CI/CD aligned through a Jenkins/GitHub framework. The scripts to be run unattended by internal technology teams through build and self-service procedure. • Leading agile ceremonies (sprint planning, story grooming, estimations, daily stand ups, sprint reviews and retrospectives) to ensure team is focussed, aware and working well together and improving with each sprint; with JIRA tool being primarily used for tracking and managing the scrum team’s work.• Coordinating regularly with product owners to determine priorities and maintain product backlogs, as well as communicating our work with wider audience within the organisation.• Representing the scrum team’s progress and escalating blockers at senior meetings (Wealth Enablers Kanban, Testing Leadership speed catch ups, Environment Services governance, Enterprise Releases etc).• Coaching the scrum team in better ways of working together and foster collaborative relationships with other key stakeholders to optimise delivery.• Managing planning activities like data preparation, code branching & retrofit activities, prioritised regression suite scope, virtual machine review/set up, test environments setup & co-existence with enterprise releases, resource allocation & work backlog, scheduling batches, finalise funding model and arranging for external team support. • Managing execution activities like code reviews, unit testing, JIRA dashboard reviews, daily execution stats, blocker resolutions, defect triaging and timely reporting. Show less

Release Test Manager (Agile Fundamentals certified)

• Jan 2016 - Mar 2017

• Manage and maintain testing portfolio (multiple project & BAU items) for the in-scope release including forecasting, planning, monitoring test delivery and release level reporting and stats on test productivity and quality.• Define and uplift test processes and templates, review and provide sign off for all test artefacts ensuring that they adhere to Testing Services standards of documentation.• Proactive scope gaps and risk/issue identification, escalation and management to ensure quality of the release on an enterprise level.• Adherence to Enterprise Change Management policy and stage gates within a release, supporting Test Managers with daily delivery issues, representing testing at various enterprise level meetings, financial management for the testing portfolio, planning and running release level regression testing and ALM (Application Lifecycle Management tool) set up with right structure and dashboards. Show less

Test Lead/Test Manager (ISTQB certified Advanced Test Manager)

• Oct 2009 - Jan 2016

• Manage a team of 5-10 testers with an onshore/offshore based delivery model, training and providing performance feedback for the team.• Managing test phases such as System Test, Integration Test, Regression Test and Performance Test within project timelines and budget while ensuring delivery of high quality test artefacts. • Test planning, estimation, creation of test strategies & test plans, resource management, scheduling, test data management, manage test execution, test reporting, financial management, quality management, stakeholder management & reporting, risks & issues management, change management and test completion with recommendations for implementation.• Engage, co-ordinate and maintain working relationships with the business, developers, project and technology stakeholders Show less

Senior Test Analyst (ISTQB Advanced Level Test Analyst, ISTQB Certified Tester Foundation

• Apr 2006 - Oct 2009

• Plan and execute Regression Testing, Functionality Testing, Integration Testing and User Acceptance Testing• Actively involved in Software Development Life Cycle (SDLC) and Bug Life Cycle from requirements stage thru to test results thru constant liaison with project and BAU stakeholders.• Prepare Test Plans, Test Data, Test Objective Matrix, Detailed Test Cases & Procedures, Test Execution Plans, Defect Logs and Test Summary Reports for multiple Compliance and Regulatory projects.• Review test cases, test results and test artefacts produced by team members and also provide training to new starters, external asset teams and cross skilling within the team Show less

Technical and Quality Co-ordinator

• Feb 2004 - Apr 2006

Work within and across teams ensuring the delivery of technical and quality management, professional skilling development and to provide assistance to the Team Manager in achieving operational targets.Duties entailed- a) Report regularly the quality results within the team and identify individual performance issues as they arise.b) Develop and maintain appropriate skilling modules to ensure core skills within the team are maintained.c) Co-ordinate and deliver skilling within the team, both induction and on-going, for professional and personal development pertaining to new roles eg. Administration coaches workshop.d) Assist the Team Manager in the succession planning process.e) Identify continual service improvement activities and implement these ideas in collaboration with the Team.f) Participate in projects in relation to the platform they support eg. product enhancements.g) Assist the Team Manager in driving principles of Service and Cultural Excellence throughout Adviser and Investor Services.h) Provide technical assistance, and act as a key contact for the team in relation to systems, legislation, product, procedures and compliance.i) Develop networks with other Business Units to facilitate regular communication.j) Promote and maintain positive team morale. Show less

Team Leader- Revenue Management Support

• Aug 1998 - Aug 2003

Leading a team of 15 Customer Service Providers handling British Airways Flight Clean-up work with regards to speculative and/or potential duplicate bookings, reducing the no show factor on a flight, releasing seats for resale on peak flights, booking special/extra seat requests for disabled passengers/orchestra/children etc. My duties entailed liasing with overseas customers, processing Admin and HR functions for the team, analysing data/performance, preparing reports (project and individual performance), conduct in-house training, quality checking CSP work, preparing Procedure manuals and ensuring team compliance in accordance with ISO 9001:2000 standards, conduct performance appraisals and set K.P.I's for team and maintained team compliance with Service Level Agreement and Business Continuity Plan documents. Show less