Experience

GrahamRoss Training
• Mexico
• IT Services and IT Consulting
• 1 - 100 Employee
• Training,Consultant and Coaching

  • Feb 2018 - Present


Teleperformance Mexico Monterrey

• Performance Development Manager

  • 2012 - Present

  Identifico áreas de oportunidad dentro del call center y me encargo de desarrollar programas de capacitación para los diferentes áreas y niveles de líderes en la empresa. Proporciono capacitación y aseguro que los resultados se logren. Identifico áreas de oportunidad dentro del call center y me encargo de desarrollar programas de capacitación para los diferentes áreas y niveles de líderes en la empresa. Proporciono capacitación y aseguro que los resultados se logren.



Teleperformance Mexico

• Financial Services
• 1 - 100 Employee

• Human Resources Development Manager

  • Jan 2010 - Present

  Develop training material and implement different types of iniciatives Develop training material and implement different types of iniciatives



SITEL

• Australia
• Telecommunications
• 200 - 300 Employee

• • Jan 2017 - Feb 2018

• • May 2016 - Jan 2017

• International Training Manager

  • Jan 2006 - Dec 2009

  Support different subsidiaries around the world for my company. (Canada, USA, Phillipines, Colombia, Costa Rica) Support different subsidiaries around the world for my company. (Canada, USA, Phillipines, Colombia, Costa Rica)



Merkafon de Mexico

• • Oct 2002 - Dec 2005

  Develop and deliver training for new hire agents

• • Feb 2002 - Sep 2002

  Develop a group of new hire agents (implement the On the Job Training) transition to the Production Floor

• • Dec 2000 - Jan 2002

  Evaluate and monitoring English Calls

• Client Services Executive

  • Nov 1998 - Nov 1999

  Customer service calls for Pagemart Wireles Customer service calls for Pagemart Wireles