Experience

StoryTerrace

• United Kingdom
• Book Publishing
• 1 - 100 Employee

• Project Editor

  • Nov 2021 - Present

  StoryTerrace is an award-winning biography writing service turning life stories into bespoke books using 600+ professional writers globally and a proprietary tech platform. | storyterrace.com• Efficiently oversee 80-90 books and consistently delight customers.• Daily contact with clients, acting as first point of contact for projects, providing customer service, and guiding them through process, resolving issues across portfolio.• Manage customers and writers accountable through agreed processes and timelines.• Manage end to end production process from introductory call, writer sourcing, interview oversight, book outline and sample development, draft writing, upgrading, book design and printing.• Manage diverse team of writers or proofreaders to deliver engaging, quality writing, and beautifully crafted life stories.



Clackamas Fire District #1

• Public Safety
• 100 - 200 Employee

• Program Specialist

  • Feb 2017 - May 2021

  • Provide administrative support: track stock of office supplies, receive and distribute mail, answer phone calls from internal and external customers, daily filing and scanning. • Recipient of a 2017 Service Citation recognizing work done to update District documents.• Migrate over 90 existing documents to JotForm: create, edit, and publish new forms upon request.• Provide internal and external customer service.• Problem solve with customers during high stress events like wildfires.• Proofread, edit, and update fire district policies and procedures.• Collaborate with other departments to provide a ten chapter manual for incoming employees.• Provide detailed and concise presentations to peers and supervisors.



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Mail Carrier

  • Jan 2016 - Oct 2016



Barnes | MacQueen Publishing Resources

• Editorial Assistant

  • May 2014 - Oct 2014

  • Manage company communications via email and telephone.• Handle professional needs: coordinate scheduling, travel, accommodations, book gues speakers for events, and manage attendance.• Write and disseminate marketing materials. • Manage company communications via email and telephone.• Handle professional needs: coordinate scheduling, travel, accommodations, book gues speakers for events, and manage attendance.• Write and disseminate marketing materials.



Pingala Café & Eatery

• Barista & Front of House

  • Apr 2014 - Oct 2014

  • Take orders and collect payment from customers.• Clean and stock front of house. • Take orders and collect payment from customers.• Clean and stock front of house.



Champlain College Publishing Initiative

• Senior Editorial Advisor

  • Jan 2013 - Apr 2014

  • Evaluate and critique student work on a macro and micro level.• Coordinate and track the production process.• Assist identifying potential projects, and communicate findings verbally and visually to supervisors. • Evaluate and critique student work on a macro and micro level.• Coordinate and track the production process.• Assist identifying potential projects, and communicate findings verbally and visually to supervisors.



Champlain College

• United States
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Sep 2010 - Apr 2014

  • Provide campus tours to prospective students and their families.• Positively represent the college during anything from large campus events to one-on-one tours.• Collaborate and work enthusiastically with a team of over twenty-five ambassadors. • Provide campus tours to prospective students and their families.• Positively represent the college during anything from large campus events to one-on-one tours.• Collaborate and work enthusiastically with a team of over twenty-five ambassadors.



Clackamas County

• United States
• Government Administration
• 700 & Above Employee

• Health Records Specalist

  • May 2013 - Aug 2013

  • Manage and organize all confidential and sensitive medical records. • Clean, alphabetize, and electronically scan all records. • Research and report data during monthly meetings. • Manage and organize all confidential and sensitive medical records. • Clean, alphabetize, and electronically scan all records. • Research and report data during monthly meetings.