Lolita Pfeffer, PMP, CSM, CSPO

Senior Product Owner at IntePros Federal
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Contact Information
us****@****om
(386) 825-5501
Location
Washington DC-Baltimore Area
Languages
  • English -
Skills

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Stephanie Eby

Lolita is a consumate professional that applies intelligence, creativity and diligence to all of her work.

Ted Moon

Lolita is a very organized, resourceful, and creative problem solver with great versatility to excel in several areas of operational management, CRM, and data strategy. She is also a true team player who will take on difficult (and unpopular) roles for the good of the project/company and its success. Organizations will be hard pressed to get through the inevitable, occasional difficult times without a problem-solving team player like Lolita.

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Credentials

  • Agile Product Owner Role: Foundations
    LinkedIn
    Jan, 2019
    - Nov, 2024
  • Agile Project Management Principles
    LinkedIn
    Jan, 2019
    - Nov, 2024
  • Managing To-Do Lists
    LinkedIn
    Jan, 2019
    - Nov, 2024
  • Project Managment Professional Certification (PMP)
    Project Management Institute
    May, 2010
    - Nov, 2024
  • Certified Scrum Master / CSM
    Scrum Alliance
  • Project Management Professional
    11352

Experience

  • IntePros Federal
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Product Owner
      • Nov 2020 - Present

      Serve as Agile Product Owner for new case management system to further support the EOIR Courts & Appeals System (ECAS) initiative to phase out paper filing and processing and retain all records and case-related documents in electronic format. Serve as Agile Product Owner for new case management system to further support the EOIR Courts & Appeals System (ECAS) initiative to phase out paper filing and processing and retain all records and case-related documents in electronic format.

  • Citizant
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Agile Product Owner
      • Oct 2017 - Nov 2020

      Serve as Agile Product Owner for electronic filing and case management applications that support the EOIR Courts & Appeals System (ECAS) initiative to phase out paper filing and processing and retain all records and case-related documents in electronic format. As Product owner supported the successful pilot and rollout of 4 applications that provide the ability to electronically file, process, store and manage court document and case management information. Serve as Agile Product Owner for electronic filing and case management applications that support the EOIR Courts & Appeals System (ECAS) initiative to phase out paper filing and processing and retain all records and case-related documents in electronic format. As Product owner supported the successful pilot and rollout of 4 applications that provide the ability to electronically file, process, store and manage court document and case management information.

  • Integrated Systems, Inc. (ISI)
    • Senior Business Analyst
      • Jul 2015 - Oct 2017

      • Performed business analysis and requirements management using Agile/Scrum methodology to support the development of a new Enterprise Case Management System (ECM) at the Internal Revenue Service (IRS). • Lead User Story working sessions with system stakeholders, subject matter experts and developers to develop review and approve user stories and acceptance criteria for product backlog.• Responsible for requirement/user story approval, decomposition with application developers, maintaining requirement s activity schedules and reporting on project status• Analyze scope documents, process workflows, and legacy system documentation to identify project specifications and business rules for workflow management functions.

  • Cost & Performance Solutions, Inc (subcontract to SAIC)
    • Senior Consultant - Business Analysis & Requirements Management
      • Jun 2010 - Jul 2015

      • Demonstrated knowledge of Waterfall and Agile system development methodologies while engaged at the Internal Revenue Service (IRS) supporting the Affordable Care Act (ACA) Coverage Data Repository (CDR) and Customer Account Transaction Engine (CADE II), Customer Modernized Enterprise Data Reporting (MEDR) projects • Conducted business and systems analysis, requirements management, documentation and process development via user stories, use cases and shall statements, • Led requirements solicitation, documentation and requirements review sessions with business and process area stakeholders and project development and testing teams. • Responsible for requirements approval, implementation, signoff and requirements traceability. • Produced requirements documentation such as Business System Reports (BSRs) and Development System Reports (DSRs).• Developed, reviewed and documented new processes, process artifacts and tools, in which many were later adopted and/or cited as best practices to other projects by the Program Office.

  • Beretta USA
    • United States
    • Sporting Goods Manufacturing
    • 100 - 200 Employee
    • Manager, Office of Strategic Planning
      • 2004 - 2010

      • Lead and managed internal corporate projects and development as a direct report to the General Manager.• Implemented and managed newly developed strategic planning process resulting in annually published three-year strategic plan. • Developed and implemented new business processes, marketing and sales analysis, sales forecasts and goals, and business metrics. • Worked with executive leadership to outline and define future company vision and overall goals. • Conducted internal ISO 9001 audits, reported findings and made recommendations.

  • Total Resource Management
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Systems Implementation Consultant - Maximo
      • 2002 - 2004

      • Conducted client interviews to identify processes, document system requirements and recommend process improvements.• Served as a liaison between technical staff and client end users for customization of software applications. • Developed supporting training manuals and documentation for application customizations and internally developed software packages.• Managed marketing strategy to support sales efforts through trade show support, collateral development, direct mail solicitation, and growth of prospect database.• Clients to include Customs and Border Protection – DHS, US Navy, Blue Bell Creameries.

  • marchFIRST
    • Senior CRM and Internet Strategy Consultant
      • 1999 - 2001

      • Developed and implemented Customer Relationship Management (CRM) and internet strategy for dot-com and traditional businesses. • Developed business and functional requirements for a consumer e-commerce website providing consumers with an integrated and personalized shopping experience for largest distributor of pre-recorded music. • Assessed and recommended CRM software packages. • Clients to include: Nabisco, Aetna Group Insurance, Beretta, Qwest, OnHealth.com, and Walgreens.com.

  • CENTROBE - An EDS Company
    • Enterprise Customer Marketing Consultant
      • 1998 - 1999

      • Provided clients with database marketing strategies. Identified current market position, industry best practices, and company capabilities. • Researched and directed content development for industry white papers.• Served as the liaison between Centrobe and EDS during EDS's internal SAP implementation. • Provided clients with database marketing strategies. Identified current market position, industry best practices, and company capabilities. • Researched and directed content development for industry white papers.• Served as the liaison between Centrobe and EDS during EDS's internal SAP implementation.

  • MCI Telecommunications
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Requirements Analyst, Data Strategy & Operations Manager, Customer Marketing Manager
      • 1993 - 1998

      • Managed direct mail database marketing efforts for new prospect solicitation campaigns. Led customer service marketing operations projects and activities including the resolution of customer service issues. • Developed marketing promotions fulfillment requirements while training marketing managers on fulfillment system processes, procedures & capabilities.• Standardized direct mail operational procedures for acquisition and winback campaigns including data processing, audits and controls, vendor procedures, and agency management.

  • FIRST VIRGINIA BANK
    • Systems Analyst
      • 1989 - 1993

      • Served as lead analyst and project manager for banking system projects throughout the systems development lifecycle. • Managed and developed requirements, performed system testing, trained end users and developed executive communications. • Managed Loan Processing Software upgrade project from an end user perspective, resulting in seamless implementation of system upgrade that was transparent to bank customers, internal and end users. • Served as lead analyst and project manager for banking system projects throughout the systems development lifecycle. • Managed and developed requirements, performed system testing, trained end users and developed executive communications. • Managed Loan Processing Software upgrade project from an end user perspective, resulting in seamless implementation of system upgrade that was transparent to bank customers, internal and end users.

Education

  • Marquette University
    BS, Business Admin - Finance
    1985 - 1989

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